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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
75 Surveys

Belgrade Park LN

Surveyed on Apr 4, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Aperture Court

Surveyed on Mar 27, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Mary Z
Posted on Mar 27, 2026

“She is very professional and responsible. ”

Briarstone Hbr Trl

Surveyed on Mar 14, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Windmill Palm DR

Surveyed on Jan 25, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Damon Creek LN

Surveyed on Jan 16, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Logan Ridge LN

Surveyed 3 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Jennifer Z
Posted on Jan 14, 2026

“Xiaoli is extremely professional, responsive, and knowledgeable throughout the entire process. Communication was always clear and timely, and went above and beyond to make sure everything stayed on track.”

Austins PASS

Surveyed 3 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Zoey X
Posted on Jan 2, 2026

“I am delighted to give Scarlett my highest recommendation and a well-deserved 5-star review. From start to finish, she demonstrated exceptional professionalism, warmth, and dedication in helping me secure my rental. Scarlett was not only highly responsive and attentive to every detail, but also went above and beyond to assist with various arrangements, making the entire process smooth and stress-free. Her expertise and genuine care truly stood out. She is an absolute pleasure to work with extremely nice, reliable, and thorough. I would unreservedly recommend Scarlett to anyone looking for a dedicated and outstanding agent. Thank you for your outstanding service ”

Logan Ridge LN

Surveyed 3 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Jennifer Z
Posted on Dec 26, 2025

“Excellent, professional, knowledgeable easy to work with ”

Jenikay ST

Surveyed 3 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Josh w
Posted on Dec 25, 2025

“Ms. Xiaoli is wonderful Always try to answer any related issues. Always be respondent for the first time as soon as possible. Some things to be improved: Supply more information about houses' history, such as flooding report, the last purchase price, past repairing records, etc. .. . Over all, It's a great experience during the purchasing Thanks Joushua”

Creek Shore LN

Surveyed 3 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Lu C
Posted on Dec 19, 2025

“We had a great experience working with our realtor. She was professional, very responsive, and always quick to reply. Communication was clear, and she guided us smoothly through every step of the process. Highly recommend to anyone looking to buy a home in the Houston area. ”

Rolling Stream CT

Surveyed 3 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Johana k
Posted on Dec 15, 2025

“Awesome I am very happy with my house :”

Rocky Banks

Surveyed 4 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Nannan c
Posted on Dec 15, 2025

“We had a wonderful experience working with our agent. She was extremely responsible, proactive, and efficient throughout the entire home-buying process. She communicated closely with the builder on our behalf, addressed our questions promptly, and actively followed up on all repair and punch-list items before closing. Her professionalism, attention to detail, and dedication truly made a stressful process much smoother. We really appreciate her hard work and would highly recommend her to anyone looking to buy a home.”

Willow Glade Drive

Surveyed 4 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Jenny G
Posted on Dec 2, 2025

“I had listed my home with another broker for about a year and a half without any success. This was quite troubling and I needed to make a prompt decision. After seeing Scarlett s reviews and hearing recommendations from friends, I decided to work with her. In about three months, she was able to sell my property Scarlett is a remarkably reliable agent who delivers results. She is professional, competent, genuinely committed to serving her clients. Whether you are local or from out of state, you can count on her. Even after closing, her follow-up service was exceptional, handling all the logistics for us and made the transition seamless. Throughout the entire process Scarlett has given me and my family true peace of mind. We are incredibly grateful to have met her.”

Daisy Meadow PL

Surveyed 5 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Zhoutao w
Posted on Nov 12, 2025

“Xiaoli is a wonderful agent She has been helping us search for our dream home and has made the whole process such a great experience. She s very knowledgeable, incredibly responsive, and takes care of every little detail for us. Communication with her has been excellent throughout. Thanks to her hard work, we finally got a great deal on our new home We truly appreciate everything she s done thank you so much, Xiaoli ”

Leader ST

Surveyed 5 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
4.99/5
Rating based on 75 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience