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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
164 Surveys

Maxroy ST

Surveyed on Mar 29, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Juniper Breeze LN

Surveyed on Mar 14, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Simone A
Posted on Mar 14, 2026

“I recently had the pleasure of working with Cheryl and I can't recommend her highly enough. From the very first conversation, it was clear that they are not only extremely knowledgeable, very easy to talk to and genuinely care about their clients' needs and goals. Their communication was exceptional, prompt, clear, and always reassuring, even during the more stressful moments of the process. This agent is truly top-tier. Thank you again for everything Cheryl, you're the best Highly, highly recommended.”

Agent's Comment

Cheryl Norman
Posted on Mar 14, 2026
Thank you so much for your incredibly kind words! It truly means a lot that you took the time to share your experience. Helping you navigate a move from out of state was such a pleasure. You and your family were such a pleasure to work with.

Hardwood Ridge TRL

Surveyed on Mar 4, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Radenko M
Posted on Mar 4, 2026

“Cheryl did a great job, we had smooth and quick closing. Overall great experience.”

Agent's Comment

Cheryl Norman
Posted on Mar 04, 2026
It was a pleasure working with you, and I'm always here if you need anything at all whether it's real estate or just a question down the road

Peden ST

Surveyed on Feb 14, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Nicolas D
Posted on Feb 14, 2026

“As is always the case, Cheryl did an excellent job helping us find the right tenants for our house. She worked very hard to ensure our house was in great condition to welcome our new tenants. Thank you so much Cheryl ”

Agent's Comment

Cheryl Norman
Posted on Feb 14, 2026
That truly means so much to me thank you. Helping you protect your investment and placing the right tenants is always the goal. I take that responsibility seriously, and I'm grateful you trust me with it. Making sure the home is properly prepared before move-in sets the tone for the entire lease, and I'm glad we were able to get everything positioned the right way from the start.I appreciate you and I'm always here if you need anything at all.

Marlstone DR

Surveyed 4 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Jerome B
Posted on Dec 19, 2025

“Very attentive to the client need, reactive and adaptive. ”

Agent's Comment

Cheryl Norman
Posted on Dec 19, 2025
Thank you so much for your kind words. It was truly a pleasure working with your family and being part of your relocation from France. I'm so happy to see you settled into such a wonderful community and excited for all the Texas memories you'll make in your new home. You were an absolute joy to work with, and I'm grateful you trusted me with such an important journey.

17th ST

Surveyed 4 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Jesus B
Posted on Dec 19, 2025

“Working with Cheryl was excellent. Her meticulous attention to detail and seamless coordination made the entire purchasing process both affordable and stress-free. ”

Agent's Comment

Cheryl Norman
Posted on Dec 19, 2025
I'm so happy for you and excited for all the memories you'll make in your new home. This is such a meaningful milestone, and it was truly a pleasure being part of your journey. You were wonderful to work with, and I'm wishing you many years of happiness, laughter, and great moments ahead.

Hickory Bay CT

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Agent's Comment

Cheryl Norman
Posted on Nov 09, 2025
I'm so happy for you and excited for all the memories you'll make in your new home. This is such a meaningful milestone, and it was truly a pleasure being part of your journey. You were wonderful to work with, and I'm wishing you many years of happiness, laughter, and great moments ahead.

Dunlavy ST

Surveyed 5 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Michael C
Posted on Nov 3, 2025

“Cheryl was an EXCELLENT realtor for our year long relocation to Houston from California. Her knowledge of the Houston housing market, neighborhoods, and navigating the process was incredible. She was also a strong advocate for us before during and after purchasing our new home. We would work with her again in a a heartbeat ”

Agent's Comment

Cheryl Norman
Posted on Nov 03, 2025
Thank you so much for your kind words! It was such a pleasure helping you and DeAnn make the move to Houston and find the perfect home. Relocations can be a long process, but working with clients like you makes it so rewarding. I'm thrilled you're settling in and loving Houston! Wishing you all the best as you make new memories here and I'm always just a call away if you need anything.

Ashbloom LN

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Oviedo I
Posted on Sep 12, 2025

“Cheryl is a fantastic real estate agent and an amazing person. She has always being extremely professional and very approachable. She helped us with relocating to Houston from abroad as well as becoming new homeowners. Her knowledge of the market and the way she really understands her customer needs is top notch. Working with Cheryl and Rudy made us feel supported at every step of the process. She is always there to answer any questions and provide great insights that help during decision-making process. Her communication, openess and negotiation skills are outstanding and ensure everything works perfectly during buying process. Thank you Cheryl for being always there and helping our family through all this years Definitely the best realtor in Houston ”

Flint Lake Drive

Surveyed 8 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Farrawood DR

Surveyed 9 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

George C
Posted on Jul 3, 2025

“Cheryl was excellent and I consider her a trusted advisor for my real estate needs.”

Hidalgo ST

Surveyed 9 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Casa Linda DR

Surveyed 10 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Rebekah L
Posted on Jun 13, 2025

“Cheryl and her team were fantastic. She had updates, tips and advice. Great experience with her guidance. Highly recommend her. ”

Leal Rancho Court

Surveyed 11 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Clare H
Posted on May 2, 2025

“Cheryl has help us immensely in finding our new home. We couldn't have done it without her. Being new to the country her help was key in us navigating the housing market here. Her knowledge and expertise were spot on We are very happy in our new home. Thank you Cheryl ”

San Felipe ST

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Kazu M
Posted on Apr 23, 2025

“She is very professional, someone you can count on. She is diligent and resolves any issue quick. I am glad I have a reliable realtor.”

Overall Rating
4.99/5
Rating based on 164 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience