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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
107 Surveys

Birch Lake BND

Surveyed on May 14, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Ben W
Posted on May 14, 2026

“Bill was very professional through the entire process. Great communication skills throughout with extensive knowledge of the market and a high attention to detail. Overall a great experience. ”

Inland Spring CT

Surveyed 4 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Nga P
Posted on Dec 24, 2025

“This was a difficult transaction, but Bill was well prepared, very quick, always a step ahead. He is an exceptional agent. I, myself, also a real estate agent, would highly recommend Bill in any real estate transactions.”

Autumn Harvest DR

Surveyed 5 months ago
Represented the Seller
Represented the Seller
4.5/5
Start FullStart FullStart FullStart FullStar Half
Competency
4/5
Knowledge
4/5
Communication
5/5
Experience
5/5

Ethereal RD

Surveyed 10 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Rachel H
Posted on Jul 14, 2025

“Bill Norfolk was a pleasure to work with. Very knowledgeable and competent and easy to work with. We were out of state during the job search process, and Bill offered a lot of perspective, being our feet on the ground.”

Pleasant Cove CT

Surveyed 11 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Misty View LN

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Daniel B
Posted on May 5, 2025

“Responded quickly. Very knowledgeable and helpful. Always willing to answer questions, no matter how significant.”

Blue Water Way

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Josh P
Posted on Apr 17, 2025

“Bill was great Got my house listed and sold within two weeks”

Scenic Glade DR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Zaki S
Posted on Apr 3, 2025

“Thank you Bill for your help and guidance with the sale of the house. It was a pleasant experience.”

Round Rock ST

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Daniel B
Posted on Mar 24, 2025

“Bill was very communicative, helpful and patient with us the throughout the process.”

Fordham Park CT

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Brent P
Posted on Dec 5, 2024

“Bill was consistent and responsive in communicating with me. He was persistent and creative in marketing the home in an uncertain market. We appreciated the result. ”

Linson LN

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Steven a
Posted on Jul 18, 2024

“Bill was great. He provided guidance, communicated clearly, and handled the details. His knowledge and skills helped us secure our dream property. I would recommend him for a successful real estate experience.”

Cinnamon Fern CT

Surveyed 2 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Martha h
Posted on Apr 16, 2024

“Bill put my needs first and was always professional and highly knowledgeable about every aspect of the market and sale of my home. ”

Timber Briar CT

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Martha h
Posted on Apr 16, 2024

“Bill is a consummate professional and goes out of his way to take care of his clients. I highly recommend him as a trusted realtor. ”

Silver Leaf DR

Surveyed 2 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Pat a
Posted on Mar 18, 2024

“We have used Bill several times. He has always gone above-and-beyond to do whatever it takes to make the process go smoothly. He is genuine and trustworthy. He will shoot you straight and he truly looks out for your best interest. The same cannot be said for many professionals in this industry. We couldn t be happier and will continue to use him for all of our Real Estate needs in the future. ”

Haddon ST

Surveyed 2 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Roshan
Posted on Mar 10, 2024

“Bill did a great job with keeping me up to date with all the showing, and communicating with me about feedback from them. He also was on top of when changes needed to be made in our plan. Overall was very happy with him, and he will go the extra mile to make sure the job gets done. ”

Overall Rating
4.97/5
Rating based on 107 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.93 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience