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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
108 Surveys

Grafton ST

Surveyed on Mar 4, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Louis G
Posted on Mar 4, 2026

“We were really glad to have Ms. Ledwell helping us. There were some problems with the house that had to be resolved as the sale was pending. She was able to get us a great price and guide us through the difficulties with ease.”

Wakefield DR

Surveyed on Feb 20, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

David B
Posted on Feb 20, 2026

“Ginny and her team did a fantastic job helping sell our Oak Forest home. We highly recommend her ”

Azaleadell Dr

Surveyed on Feb 16, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Andrew T
Posted on Feb 16, 2026

“I ve known Ginny for over ten years. This was our first time to use her as our agent. Ginny s knowledge about not only the market in our area, but of residential construction, stood out to me immediately. There was not a single instance during the entire process, where I didn t feel fully represented and protected by her. Thanks Ginny ”

Du Barry LN

Surveyed 5 months ago
Represented the Seller
Represented the Seller
2.8/5
Start FullStart FullStar Half-QuarterStar EmptyStar Empty
Competency
3/5
Knowledge
3/5
Communication
2/5
Experience
3/5

Seller's Comment

Brad M
Posted on Nov 7, 2025

“Disappointed. Overpromised and undelivered on communication and expectations. Communication was very lacking.”

Agent's Comment

Virginia Ledwell
Posted on Nov 07, 2025
Thank you for your feedback. During our time working together, I completed 19 market updates, hosted 21 open houses, exchanged roughly 6,000 texts, and spent 120 hours onsite coordinating showings, vendors, and repairs. Your home received four offers. In 15 years I've never received a review this low, and while unexpected, I respect your perspective and will use it to improve.

Omar ST

Surveyed 6 months ago
Represented the Buyer
Represented the Buyer
4.8/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5/5
Knowledge
5/5
Communication
4/5
Experience
5/5

Buyer's Comment

Brian R
Posted on Oct 6, 2025

“Ginny helped us navigate the Houston market quickly and effectively, originally looking in GOOF and then moving to lower Heights. Her guidance helped us close a great house that we hope to be happy in for years to come. Down to earth and focused on the individual and will tell you the facts about a house even if they are difficult to hear so that you make the best decision possible.”

Gardenia DR

Surveyed 6 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Gardenia DR

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

14th Street

Surveyed 11 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Harvard ST

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Folk Crest LN

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Creekbend DR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Leah F
Posted on Oct 21, 2024

“They were so great I would never use anyone else ”

Agent's Comment

Virginia Ledwell
Posted on Oct 21, 2024
Thank you Leah!! It was our pleasure!!-R

Nina Lee LN

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Marjory K
Posted on Oct 2, 2024

“Very helpful and knowledgeable.”

Colony Bend LN

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Locust ST

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Leah
Posted on Jun 5, 2024

“Clear communication and so knowledgeable and helpful. Held our hands the whole way ”

Libbey DR

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Susan
Posted on Feb 27, 2024

“Ginny and Robin provided me and my family with great information and service. We definitely use them again and highly recommend them.”

Agent's Comment

Virginia Ledwell
Posted on Feb 27, 2024
Thank you so much, Susan! It was truly our pleasure!
Overall Rating
4.96/5
Rating based on 108 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.96 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.94 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience