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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
27 Surveys

Rosstown DR

Surveyed on Mar 12, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Z G
Posted on Mar 12, 2026

“Vann was absolutely amazing She was an awesome advocate for us and made sure we were taken care of all the way through the process ”

41st ST

Surveyed on Feb 27, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

B E
Posted on Feb 27, 2026

“Van is awesome Saw a couple houses and the 3rd was the one Overall super easy to work with and super responsive. Thank you van ”

Briar Forest DR

Surveyed 3 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

21st ST

Surveyed 6 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Montrose BLVD

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Waylon H
Posted on Oct 13, 2025

“Van was very punctual, was very knowledgeable, and even ensured my rent was lower since I was moving to a smaller unit. She did a fantastic job ”

Agent's Comment

Vann Lam
Posted on Oct 13, 2025
Waylon- I appreciate the kind review. I am so happy to know that your rent was lower for this unit :) Everything always happens the way that it needs to. I know that you will have a wonderful new journey ahead. Please do not hesitate to reach out if you need anything at all!

Hazelhurst DR

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Alan C
Posted on Oct 10, 2025

“Communications was always open and easy. Perfect service.”

Agent's Comment

Vann Lam
Posted on Oct 10, 2025
I appreciate the review Alan. It is always fun to end the summer with a new home. You guys were the PERFECT clients. Wish you and your brother the very best in your new home!!

Glade Bridge CT

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Gwendolyn E
Posted on Oct 1, 2025

“Ms Vann Lam is an excellent asset to your team. She never left us needing information and was quick to find answers and choices for us. She went beyond what our past realtor experience had been. She worked outside normal business hours to find what we needed and provided us with information we wanted. We thank Ms Vann from our hearts ”

Agent's Comment

Vann Lam
Posted on Oct 01, 2025
Gwen, it truly warms my heart to hear that you felt I went beyond your past realtor experiences! I take extreme pride in being responsive and always there for each and every one of my clients even past business hours. It was such a special process assisting you in your out of state move! Hope you enjoy your new home in Texas! Yee-haw ;)

Cypress Ridge DR

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Maddi J
Posted on Sep 24, 2025

“We cannot say enough wonderful things about our experience with Vann. After what felt like an endless and exhausting search for a place to call home, Vann stepped in with the kind of patience, understanding, and dedication that truly set him apart. She listened to us, really listened, and never made us feel rushed or like we were just another transaction. What impressed us most was how much she cared not just about finding us a house, but about helping us find the right home where we could feel comfortable, safe, and settled. She guided us with honesty and warmth, celebrated the small victories with us, and encouraged us through the setbacks. Because of Vann s persistence and heart, we are now in a rental home that feels like it was meant for us. We are beyond grateful for her compassion, professionalism, and unwavering support during such a stressful time. Vann is not just an incredible realtor she is a genuine person who makes an impact on everyone she helps. If you are searching for a realtor who will go above and beyond while treating you with kindness and care, we wholeheartedly recommend Vann. She turned what could have been a difficult experience into one we will always remember with gratitude. ”

Agent's Comment

Vann Lam
Posted on Sep 24, 2025
Thank you for such a kind and thoughtful review Maddi! After being redirected many times through the process, I was overfilled with so much joy that you and your family ended up at the perfect home! I am always one text/call away. Please do not hesitate to reach out in the future :)

Sagepark LN

Surveyed 8 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

S S
Posted on Sep 6, 2025

“The things I can say about Vann are endless. From the moment Vann and I first connected via phone she was personable, professional, knowledgeable and eager to assist me with my needs. Upon meeting in person for the first time, Vann seemed familiar as if we already knew one another. She had a very swift eye for detail and would quickly identify potential challenges or bonuses alike. Vann was willing to go where ever I needed her to based on my interest. She was accessible and available in a timely manner when ever I had concerns along with being patient and supportive when I expressed apprehension. Vann is so remarkable that she showed up at midnight to accompany me to the lockbox to retrieve my keys If I ever need a real estate agent in the future, Vann will undoubtedly be who I seek to assist me. Vann is the prototype ”

Agent's Comment

Vann Lam
Posted on Sep 06, 2025
I am always down for a midnight adventure with you ;) Thank you OHHH SO very much for the special comments. I am beyond grateful that you trusted me from the moment we first connected. Helping you find your new home was super meaningful for me. Always remember, I am here for you beyond real estate!!

Colonial DR

Surveyed 9 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Yvonne
Posted on Jul 29, 2025

“On behalf of myself and my daughters, we loved working with Vann She was so courteous and friendly and flexible with her schedule in helping us find the right house for us ”

Agent's Comment

Vann Lam
Posted on Jul 29, 2025
Yvonne, I have enjoyed working with you and your daughters throughout this journey! I am so glad that you guys ended up in such a beautiful well maintained home filled with character. My schedule will always be open for you and your family; never forget that! Lots of love

Simmons ST

Surveyed 10 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Alexandra O
Posted on Jul 14, 2025

“Huge thank you to our amazing realtor, Vann Lam, for all the hard work over the past couple months She went above and beyond to help us find our next rental home and made the whole process so much easier and less stressful. She was super organized, on top of everything, and really made us feel supported the entire time. On the drive home from showings, my partner and I were just saying how impressed we are he even mentioned that two of his friends who are realtors didn t do even 2 of what Vann did for us. Seriously, when it s time to buy, we know exactly who we re calling. Can t recommend her enough ”

Agent's Comment

Vann Lam
Posted on Jul 14, 2025
It was such a pleasure getting to connect with you in so many different ways even outside of real estate! I truly will never forget meeting you and your partner. I wish you guys all the best in your new journey together

Oakbridge Park LN

Surveyed 10 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Carlos A
Posted on Jun 27, 2025

“Excellent work very professional and dedicated to help me with the right place for my family Very well recommended by myself and by my family ”

Agent's Comment

Vann Lam
Posted on Jun 27, 2025
Thank you very much to you and your family for entrusting me with your out of state move! I had a blast working with you and I wish your family a wonderful summer.

Teton Glen LN

Surveyed 11 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Cynde D
Posted on Jun 16, 2025

“Vann always goes above and beyond in everything she does Truly she is one of the best. Shes knowledgeable and trustworthy, but my favorite thing about her is her communication She answers all our questions truthfully, and anything she doesn't know, she takes the time to find out We were so blessed to work with Vann and I'd recommend her to everyone.”

Agent's Comment

Vann Lam
Posted on Jun 16, 2025
It's been such a pleasure working with you and your family this second time around. I am so thankful that you trusted me so much. I cherish you guys so much!!!

Florinda ST

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Karla C
Posted on May 7, 2025

“Vann did an amazing job She was extremely knowledgeable, communicated with me very regularly and kept me updated throughout the entire process. ”

Agent's Comment

Vann Lam
Posted on May 07, 2025
Thank you Karla for the wonderful comments! It was such a pleasure assisting you and your family in finding your first rental home. I am so thrilled that Bruno gets to finally enjoy the luxury of having a backyard! :) Please do not hesitate to contact me if you need any assistance in the future!

Merle ST

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Agent's Comment

Vann Lam
Posted on Apr 24, 2025
Thank you so much for leaving me a rating! I had an awesome time working with you and your family. I wish you guys all the best in your first home together :)
Overall Rating
5/5
Rating based on 27 completed surveys.
Start FullStart FullStart FullStart FullStart Full
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience