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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
465 Surveys

Paisley Harbor CT

Surveyed on Mar 11, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Catherine P
Posted on Mar 11, 2026

“Susan is amazing I've worked with her for buying selling renting for 4 homes over the past 10 years. She is a wealth of information when it comes to buying selling renting a home. I absolutely adore her I'm planning to have Susan sell my home in the Austin area this summer because I'm sure she will help me to get exactly what I want from the sale of this home. She's wonderful ”

Agent's Comment

Susan Matson
Posted on Mar 11, 2026
What makes every deal successful is having the right lines of communication with your client. Catherine made that easy, always making herself available and always taking the time to make decisions that were right for her.

Leaning Hollow LN

Surveyed on Feb 26, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Warren B
Posted on Feb 26, 2026

“Susan has served Gleannloch Farms for many years in her capacity as a realtor and a great asset to the community as a whole. We are totally pleased with the outcome of our sale and how it was handled. ”

Leaning Hollow LN

Surveyed 3 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Mac
Posted on Jan 3, 2026

“Susan was great. She was very knowledgeable and never got discouraged even though I had several hang ups on my side that made the process difficult. She helped in every way she could and sold the property and got me every penny I deserved. ”

Cairn Meadows DR

Surveyed 4 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Karla T
Posted on Dec 7, 2025

“Susan was fantastic She s very knowledgeable and professional and was readily available to address all my concerns. I trusted her immensely with the process of selling my home. Great job ”

Agent's Comment

Susan Matson
Posted on Dec 07, 2025
Second time working with Karla!

Quicktime CT

Surveyed 4 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Paul B
Posted on Dec 2, 2025

“Susan was a great resource in the middle of a sliding market. She helped us get our house sold as quickly as possible while getting the most we could. Great job all around ”

Heath Hollow DR

Surveyed 4 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Merlins Oaks DR

Surveyed 4 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Tracey B
Posted on Nov 17, 2025

“Working with Susan is always seamless, informative and successful. There is never a worry to be had from start to finish ”

Robins Forest DR

Surveyed 4 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Marcy C
Posted on Nov 17, 2025

“This is the second time dealing with Susan and she always exceeds our expectations She is a wonderful person to deal with Very knowledgeable and reliable. ”

Muirwood Place LN

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Barbara G
Posted on Oct 19, 2025

“Susan s experience in real estate showed Moved quickly in helping me prepare for market, showings were immediate and sold quickly. Always returned my text promptly. A good agent. ”

Hatchmere PL

Surveyed 8 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Golden Birch

Surveyed 8 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Gary H
Posted on Jul 18, 2025

“Susan was amazing throughout the entire process. She was always available with guidance and answered all our questions immediately. ”

Standing Cypress DR

Surveyed 9 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Mitrah R
Posted on Jul 14, 2025

“With minimal up front investment and disturbance to my day to day which is essential since I work from home, have multiple pets, and no assistant to help , Susan got my home sold at full ask within two days of listing it. She was proactive in recommending quotes on potential repair items, and had any vendor needed on speed dial. Everyone involved in the process was extremely professional, diligent and pleasant to interact with. I m very grateful to Susan and team for the quick transaction and the care taken to create the best experience possible. I d highly recommend her, especially if you re selling in Gleannloch Farms, as she s not only an expert in the subdivision, but a homeowner many times over herself ”

Chelshurst WAY

Surveyed 9 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Chante H
Posted on Jul 12, 2025

“We would give Susan a 10 if it were available. She has gone above and beyond during our home selling buying experience. We would highly recommend her.”

Thurber Ridge DR

Surveyed 9 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Roy L
Posted on Jul 4, 2025

“Susan made this a wonderful and easy experience for us. At every turn, she helped us with needed improvements. All of the paperwork was done smoothly and with no errors. We would not hesitate to recommend her to friends and associates.”

Manor Lake Estates DR

Surveyed 9 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Marcy C
Posted on Jun 16, 2025

“It has been a pleasure to work with Susan, she went far beyond what we expected from a Realtor, from the very beginning to the end and as far as getting moving supplies for us, we couldn't be happier having her as our Realtor ”

Overall Rating
4.99/5
Rating based on 465 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience