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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
33 Surveys

Cadence Hills LOOP

Surveyed on Mar 13, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Jaime R
Posted on Mar 13, 2026

“Working with Susan Edwards was an excellent experience from start to finish. She helped us sell our home during a process that ended up taking longer than we had hoped, but that was absolutely no fault of hers. Throughout the entire time, Susan remained patient, proactive, and incredibly supportive. She kept us informed every step of the way, offered honest advice, and worked hard to keep our listing visible and attractive to buyers. Even when the market slowed, she stayed positive and continued to push forward with great marketing, communication, and persistence. What we appreciated most was Susan s professionalism and dedication. She truly had our best interests in mind and never stopped working to get our home sold. Her experience and calm approach made a potentially stressful situation much easier to handle. We are very grateful for everything Susan did for us and would absolutely recommend her to anyone looking to buy or sell a home. Susan Edwards is knowledgeable, trustworthy, and genuinely cares about her clients.”

Lakeview DR

Surveyed on Feb 16, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Karen C
Posted on Feb 16, 2026

“Susan is very knowledgeable and goes the extra mile for her clients. She is fully engaged during the entire process. Will definitely work with her again ”

Vargas ST

Surveyed 4 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

D W
Posted on Nov 25, 2025

“Susan is the best realtor I have ever worked with. She is awesome ”

Chestnut Reef CT

Surveyed 7 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Shawna a
Posted on Sep 8, 2025

“Working with Susan is always such a pleasure this isn't my first time to sell a home with her . She is very knowledgeable and accessible. Always willing and able to help in any way. Very flexible to customer needs and wants. If need be, in the future, we will continue to be a return client.”

Wedgewood PT

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Thomas D
Posted on Sep 4, 2025

“Exceptional all around. Susan brought a level of integrity and professionalism to my home buying experience that went above and beyond my expectations. Highly intelligent, Susan worked collaboratively with me from start to finish on a negotiation strategy that got us exactly what we wanted. She has incredible commercial intuition, knowing when and how to push the deal forward, and I felt like an informed and involved partner throughout the process. After working with Susan, I can confidently say that there's no reason purchasing a property needs to be a stressful or emotional process. Thanks to Susan, I didn't have second thoughts or concerns for a moment. Truly. Loved the fun experience and can't wait to work with her again.”

Thymewood PL

Surveyed 11 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Mark a
Posted on May 2, 2025

“We find Susan to be thorough, responsive and helpful in assisting with issues related to relocation. We had used her before and would use her again.”

Larkspur TRL

Surveyed 11 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Barbara &
Posted on May 1, 2025

“Susan was very professional in assisting us with our sale. We continue staying in touch with her for our future real estate needs. ”

Medina River LOOP

Surveyed 11 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Helen a
Posted on Apr 28, 2025

“Susan was outstanding, detail-oriented, and very helpful. It was amazing how much she checked up on us during the process. In our 20 years of living in the Houston area, this is the third time we have needed the help of a realtor. If she hasn't figured it out yet, I would be surprised. Susan will be our realtor for the rest of our lives.”

Rose ST

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Diana R
Posted on Mar 24, 2025

“Exceptional Realtor A True Professional Who Goes Above and Beyond I cannot recommend Susan Edwards highly enough As a repeat customer, I have trusted her with my most important moves, and she has exceeded my expectations every single time. From start to finish, her professionalism, dedication, and expertise make the entire buying and selling process seamless and stress-free. She takes the time to truly understand my needs, provides expert guidance, and is always available to answer questions with patience and clarity. Her market knowledge is unparalleled, and her negotiation skills ensure I always get the best possible deal. More importantly, she treats me not just as a client but as a valued partner in the process, always prioritizing my best interests. If you re looking for a realtor who is trustworthy, proactive, and genuinely cares about helping you achieve your real estate goals, look no further than Susan Edwards. I will always trust her with my most important moves she is simply the best in the business ”

Kiam ST

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Rohm
Posted on Sep 17, 2024

“We have used Susan Edwards with Nan and Company Properties twice now - once SELLING and once BUYING a home. Our mother's house in Spring, TX needed significant updating to command best return. Susan walked us through all options, was present for progress, and we had multiple offers and a quick sell once done. That decision to update a little and be patient netted us over 20K more than just selling as is. More recently, Susan found us a place to BUY in the unfamiliar, ever-changing Houston Heights. We explored over 40 properties, found, and closed on our dream home all in less than 8 weeks. As a result of both transactions, SUSAN is our Realtor go-to expert If you ever wonder what your advantage is to using a Realtor, Susan will prove to be the best value for your investment - Susan is selfless with her time working evenings and weekends as we were available - Her attention to details saved us headaches and thousands of dollars - She has such a command of the real estate process beginning to end things go smoothly and crisis are averted often - Susan has great contacts and referrals for problem solving quickly and effectively - Susan can work at your pace. Selling - we needed patience for renovations over months. Buying - we needed urgency, finding and closing on a house in less than 2 months - Her expertise in the business shows in her negotiation skills and proactive answers - And most importantly, Susan is just downright enjoyable and always has a positive attitude Susan Edwards is a real gem - I suggest you keep her number in your cell phone and use it for all real estate needs anywhere in the Houston metro area ”

Sanctuary Robin LN

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Tonnis a
Posted on Aug 28, 2024

“Susan was amazing from day one. She took the time to truly understand our needs, preferences, and non-negotiables. Throughout the process, she personalized the experience, making us feel like we were her only clients. Thanks to her dedication and expertise, we found exactly what we were looking for and couldn't have done it without her ”

Hazelcrest DR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Marissa
Posted on May 25, 2024

“I am very gratefule ot Susan and the title company for navagating a buying process that had some complications. I trust Susan completely to have my best interests at heart in the buying and selling process.”

Bardsbrook CIR

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Marissa a
Posted on May 25, 2024

“Susan is wonderful to work with She was available for me to explain all my questions, assist with various situations that arose and has an excellent handle on the fair market value of houses in my area”

St Placidia DR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Kathy a
Posted on May 24, 2024

“Susan was very professional and put us at ease with the whole process. She was very knowledgeable, and was able to answer our questions or knew who to ask to get us the information. I highly recommend Susan Edwards ”

Tree Crest CIR

Surveyed 2 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Alice &
Posted on Jan 31, 2024

“Susan was a great support during the selling of our home. We couldn t have asked for a better person to represent us. She listened to our wants and needs and advised us accordingly. Her knowledge of the market and current trends helped us sell quick and over ask. We highly recommend Susan ”

Overall Rating
4.98/5
Rating based on 33 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience