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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
508 Surveys

Royal Oaks TRCE

Surveyed on Apr 9, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Lynda L
Posted on Apr 9, 2026

“Mariko is a responsible house manager, and has exceeded our expectations. Would highly recommend to anyone ”

Kingwood DR

Surveyed on Apr 7, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Cindy C
Posted on Apr 7, 2026

“Susan is simply the best She will find you the perfect home. She really knows the Houston area and offers great advice. You cannot go wrong with Susan”

Village Birch ST

Surveyed on Apr 1, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Shota S
Posted on Apr 1, 2026

“They were incredibly friendly and supportive not just with finding a home, but also with helping me adjust to life in the U.S. They even assisted with public service procedures that I usually struggle with. Knowing they ll continue to support me gives me real peace of mind. I feel much more confident about living in the U.S. thanks to them ”

New Cedars DR

Surveyed on Mar 31, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Shigeru W
Posted on Mar 31, 2026

“Susan and Mariko were so helpful. I live in Japan and left all jobs to them. They helped me get the house ready for the market, made sure all details were handled, and got the house sold to a qualified buyer. I owned this house for several years and they also helped me lease it and manage it. I am so happy with their performance ”

Grand Shore CT

Surveyed on Mar 9, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Takuro N
Posted on Mar 9, 2026

“Their prompt reply, action, and support were truly appreciated.”

Richmond AVE

Surveyed on Feb 24, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Savio River CT

Surveyed on Feb 1, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Tim W
Posted on Feb 1, 2026

“From finding potential properties to helping my wife and me to close the deal, Susan provided us with an unmatched personalized service. She gave us valuable insights into the local market plus extremely helpful advice, kept us informed every step of the way, and quickly addressed any challenges. We are blessed for the opportunity to work with Susan and would definitely recommend her to anyone looking for first-rate professional real estate services ”

Cascade Falls DR

Surveyed 3 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Keigo N
Posted on Dec 18, 2025

“I had just relocated overseas, and they provided me with thorough guidance on what to look for in U.S. properties. Whenever I had concerns about the procedures, they kindly explained everything and offered support, which was very reassuring. They also negotiated the lease terms from my perspective, allowing me to move in under the conditions I hoped for. If any friends need to find a property in the future, I would definitely recommend them.”

Country Place DR

Surveyed 3 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Sanae P
Posted on Dec 17, 2025

“She is very professional and a great deal maker. She makes things happen for you. Her communication skill is excellent. She is fluent in English and Japanese. I highly recommend her. ”

Sandpebble DR

Surveyed 4 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Sun Harbor DR

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Tatsuro K
Posted on Nov 12, 2025

“Susan and Mariko were listening to my requests very closely and worked hard and timely to fulfill it as much as possible. I really appreciate their support and couldn't make the deal happen without them.”

Harmony Bluff LN

Surveyed 6 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Goichiro T
Posted on Oct 7, 2025

“Susan is a true industry professional with deep knowledge of the Houston housing market. She was incredibly supportive and attentive throughout the process. She explained the pros and cons of each property and pointed out important details to watch out for, which helped me find a home that truly suited me. Her response time was impressively fast too, and I would definitely choose her again.”

Fair Knoll WAY

Surveyed 6 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Shigenobu N
Posted on Oct 5, 2025

“Susan is excellent. Very knowledgeable trustable person. Communication is very smooth. I will definately work with her again in next time.”

Kale ST

Surveyed 6 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Yasuaki A
Posted on Oct 5, 2025

“Susan and her team were so dedicated and passionate. They shared every single detail without any doubt with me so I totally relied on their ideas and recommendations during the transaction process. I was 100 satisfied with them and will work repeatedly Really appreciate your work ”

Diana LN

Surveyed 6 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Linda L
Posted on Oct 4, 2025

“Susan has consistently given us above and beyond service since 1993. She has given us excellent advice and procured qualified renters for us through all these years. Any issues we have had with potential renters have been quickly and efficiently resolved by her. Quality service has always been paramount with her.”

Overall Rating
4.99/5
Rating based on 508 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience