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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more

Prairie Pebble Ct

Surveyed 7 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“How excellent she is! She coordinates and gets everything done so quickly. Above all, if you are husband and looking for a house by yourself, you would have eyes of housewives. She notices points men do not pay attention to.”

Rosemeadow Dr

Surveyed 7 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Susan Annoura
Thank you for your ratings, Mr. Ukai! I am honored to be your company's realtor and am happy you found such a beautiful house. If there is anything you ever need, please feel free to reach out to me. Susan

Kimberley Ln

Surveyed 7 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We had great experience with Susan. She is most knowledgeable about the market and gave us most valuable guidance throughout the process. She always responded to our inquiries swiftly. She speaks very good Japanese which helped us greatly. She is a very kind person. We would recommend Susan for anyone who needs brokerage services in the Houston area. ”

Susan Annoura
Thank you Hideo and Tomiko for trusting me with such an important job. I felt relieved to have Hideo plan ahead every step of the way, to make sure all i's were dotted and t's were crossed, all the way from New York. Thank you for Tomiko's constant cooperation from Japan as well. This was a great team effort and I am very glad everything closed on time. Kudos to Sandy Thompson at Star Tex Title and to Patty Hatton and her lender for having docs ready in time. Congratulations to all!

Harvest Brook Ct

Surveyed 7 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We have had a professional relationship with Susan Annoura for over 5 years. She has served as a rental agent & property manager for us for 5 years. When we decided to sell out rental property, we selected her because she knew us, our house and our local market. She was helpful with renovation suggestions, staging and securing a buyer. She is professional, great oral and written communicator and negotiator. We have already recommended co-workers to her. ”

Susan Annoura
Thank you, Susan and David! Referrals are the heart of my business so I take it as the biggest compliment. Your sale was quite the adventure to say the least. We definitely had several 'firsts' happen! I am glad we were able to make it to the finish line, safe and sound. Congratulations on your sale! It was a pleasure working for you. Susan

Heatherdale Dr

Surveyed 7 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It was amazing to work with Susan!! Simply the best realtor you can find anywhere! This was our second time working with her, the first to buy a home, this time to sell. We needed major remodeling to position our home for top dollar. Susan helped us choose which improvements were worth our investment and she guided us through the entire remodel to the end! We had an offer the first day and she negotiated an AMAZING deal!! She is market savvy, a top professional, extremely dedicated to her clients, a great communicator and is super friendly! Thank you Susan, we can't wait to find a new home with you!”

Susan Annoura
Roxanne and Jeff- WE DID IT!! Such an honor and adventure representing you on this sale. Your house getting top dollar on DAY 1 of hitting the market was exciting! I'll always remember being in Big Bend National Park and making that call to you. On to your next chapter in life. On to bigger and better things! Let's go get that house you've always dreamed of. Best to your whole family always- Susan

Baycrest

Surveyed 7 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is the best realtor that I ever seen. She is very enthusiastic, positive and proactive, she definitely rocks!”

Susan Annoura
Steven and Mayra- Congratulations on the sale of your waterfront home! It was a privilege to represent you when leasing it out, and then again when helping you sell it a couple years later. Please keep in touch as we move forward in life. I hope our paths will cross again! Susan

Meadowside Dr

Surveyed 7 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I’m so fortunate to have worked with Susan as my realtor again. She was always on my side working to make my house purchase as simple and successful as possible. The best part about working with Susan was that she was always more focused on answering my questions, giving me good advice, and finding houses that met my preferences than she was on closing a deal. I would strongly recommend her to anyone. ”

Wellington Pt

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It was great that she well coordinated to help me explore good house. Good suggestion and recommendation for me to set up a new life here. I much appreciated her kindly assistance.”

Susan Annoura
Thanks, Takashi! It was a pleasure working with you and meeting your family. I am happy you found such a beautiful house and zoned to all the best schools. It seems we have many mutual friends and acquaintances. I hope you enjoy your new Houston life! Susan

Mossy Elm Ct

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Cottonwood Way

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“She kept informing the situation of discussion with a landlord and we could find a very good house with our satisfaction. Also she can speak Japanese as well and it helps us very much especially for Japanese who move in the US first time. ”

Susan Annoura
Happy to help you and your wife find such a lovely house. It was my pleasure to work with you again. Welcome back to Houston!

Harbour Cove Dr

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan has been truly exceptional to work with! We have worked with Susan twice, the first time when we moved to the area from out of state, and most recently to buy our first home. She is extremely responsive to our communication, is a strong negotiator, and is always friendly and professional. She listened to what we wanted, and was flexible working with our schedules. She also has a great network of trusted professionals; we chose to work with several companies she recommended, and are very happy we did. We would HIGHLY recommend Susan to our friends and family, and anyone who needs a realtor who is very knowledgeable of the greater Houston/Clear Lake area and surrounding neighborhoods. ”

Susan Annoura
Thank you, Rebecca!! You and Jason were awesome to work with. My job was easy because you two were on top of everything every step of the way. I can't wait to see how you decorate and set up the house! Keep in touch and never hesitate to give me a shout if you ever need anything at all. Sincerely, Susan

Vanderpool Ln

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Highly professional in knowledge and experiences as well as truly competent in communication and negotiation, she always has profound understanding of her clients’ expectations and knows how to make them possible. She loves her job and willing to meet difficult challenges together with her clients. Her fair view and realistic comments are precious for such an important life event as seeking a house to live in.”

Susan Annoura
My dear tenant, thank you for being so patient and kind! This transaction took many twists and turns, beyond even my wildest imagination. All throughout, you were calm, understanding, rational, and open minded. I really appreciate your tolerance. No matter what happens going forward, I will always be there to support you. -Susan

OAK HARBOR

Surveyed 8 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I am satisfied with Susan's work very much. I had a tenant withdrawal and finding for a new tenant at the same time. I was a loss for sudden tenant withdrawal, but her quick correspondence was able to feel relieved. After that, the new tenant was found early and was able to reduce a vacancy period. She gives me a perfect response by one-stop service until negotiations of the withdrawal, repair after the withdrawal, the offer of the new tenant, care after the tenant entering. I recommend her property management. Thanks, Susan!”

Susan Annoura
Thank you for the compliment. I am glad we were able to recover fairly quickly from losing our previous tenant. We had a five member team to attend to every little detail to make sure we could get the house back into tip top shape quickly, and to make sure the best possible tenant could be selected. Thank you for trusting me to handle all of your properties in Houston!

MEADOW ARBOR CT

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Hillside Oak Ln

Surveyed 8 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“My experience with Susan Annoura was amazing. I have known Susan for 5 years. She was the leasing agent for my house when it was rented to a wonderful family from Japan in 2010. She managed the renting of the house flawlessly. She found my apartment in Houston that has been a great living experience for me. She was most recently my realtor for selling my house. Her skills, expertise, judgement, attentiveness, and attention to detail were outstanding. I was at ease with Susan as my realtor. I recommend her highly to anyone looking for a realtor to find or sell a home. ”

Susan Annoura
My dear friend, Joanie, Thank you so much for your kind comments. Our relationship does go WAY BACK, doesn't it!? We have been through so many transactions together and I was so glad when you chose me to be your realtor to sell your beloved home. Congratulations on closing this precious chapter of your life and know that I will always be around to help you with your real estate needs, (or any needs for that matter!). I treasure you and our friendship! Susan
Overall Rating
4.99/5
Rate based on 446 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience