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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
202 Surveys

Wheeler ST

Surveyed on Feb 23, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Ms T
Posted on Feb 23, 2026

“I loved working with Shanni on the sale of my home and purchase of my new home. Shanni is always great at clear communication, clarity through next steps, and also gave great market guidance to help me price my home sales price. Thanks again ”

Hilton Head DR

Surveyed 8 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Delaney ST

Surveyed 11 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Nottinghill DR

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Gilbert M
Posted on Nov 23, 2024

“I knew relatively nothing walking into the home buying process. Shanni held my hand the entire time and explained each step and answered every question I had. I couldn't imagine going through this experience without her to help me. She knows the industry, the process and the market. Overall, she is an amazing realtor estate agent.”

Grants Lake BLVD

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Karen M
Posted on Sep 11, 2024

“Fantastic experience with knowledge, kindness and professionalism She made the process so smooth and I truly appreciate the communication given throughout the whole process. Everyone deserves a real state agent like shanni lo”

Forest Hill BLVD

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Berkshire Trace

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

The W
Posted on Jul 10, 2023

“I have worked with Shanni for over 10 years. She is dependable, knowledgeable, and goes beyond the call of duty. A true professional in every sense. ”

Hartman Street

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Hampton Drive

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Ike a
Posted on May 18, 2023

“Shanni assisted us in buying our first home We valued her insights and expertise I would recommend ”

Cashel Circle

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

O'Hara
Posted on Apr 23, 2023

“Shanni is an amazing person She made everything go smoothly and we really enjoyed her as our realtor ”

Ripplestream Street

Surveyed 3 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

OHara
Posted on Apr 15, 2023

“We couldn t have asked for a better realtor She s amazing ”

Cedardale Drive

Surveyed 3 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Kristin a
Posted on Oct 5, 2022

“Shanni was so wonderful to work with. With the short time period we had to find something she worked very hard to get it all done. We appreciate all she has done and look forward to working with her in the future!!”

Agent's Comment

Shanni Lo
Posted on Oct 05, 2022
Thank you for the kind words, and thank you for your business. I look forward to helping y'all soon!:)

Bermuda Way

Surveyed 3 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

David S
Posted on Jul 25, 2022

“Shanni was awesome, told us she was available 24/7 and she meant it!! Even while out of the country, she ensured we received notices/communication/ etc to ensure we closed on time. ”

Allen Street

Surveyed 3 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Vanessa B
Posted on Jul 10, 2022

“Shanni Lo is the gold standard of what an agent should be. She is the epitome of professionalism and caring that you hope an agent would possess when looking for a place to call home. ”

Zachary Lane

Surveyed 3 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Anna Y
Posted on May 22, 2022

“Shanni is the best! She has listed 2 homes for me and my fiance. For my home, the buyer had a difficult mortgage lender that delayed our closing by 1.5 weeks despite having more than enough time to process the loan. Shanni kept us up to date on the situation and pushed the lender to close this loan. She has great communication skills, market knowledge, and is professional! Highly recommend her for all your real estate needs!”

Overall Rating
4.97/5
Rating based on 202 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.96 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.94 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience