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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
139 Surveys

Baron Grove DR

Surveyed on Mar 25, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Gainsborough DR

Surveyed on Feb 23, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Lily W
Posted on Feb 23, 2026

“Shane has always done a great job when closing and very communicative Definitely be using him for all our future sales ”

FM 2218 RD

Surveyed 3 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Robert &
Posted on Dec 19, 2025

“We worked with Shane many times and looking forward to working with him in the future ”

FM 2218 RD

Surveyed 7 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Robert &
Posted on Aug 27, 2025

“Shane O Neill our go to realtor. He pays personal attention to our needs . In the last 10 years he has helped us look for properties, and sell properties. My husband and I highly recommend Shane.”

Shepherd DR

Surveyed 11 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Victor &
Posted on May 8, 2025

“We met Shane while looking for, and eventually purchasing, a condo unit at a distance . Shane was very helpful, knowledgeable and professional throughout the entire process - he repeatedly gave us terrific advice and really had our best interests in mind - repeatedly working to protect our interests and to negotiate a better price on our behalf. He went the extra mile in many ways - even coordinating and covering the needed repairs and final walkthrough for us as we live a several hours drive away . If you're looking for a fantastic realtor who genuinely has your best interests in mind - we highly recommend you work with Shane. Thanks so much Shane ”

Palermo Shores DR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Asitha S
Posted on Apr 14, 2025

“I have worked with Mr. Shane O'Neill for the last 6 years. I feel lucky to have such a wonderful person in my circle to get help with any Realtor and mortgage banking related support. ”

Agent's Comment

Shane O'Neill
Posted on Apr 14, 2025
Thank you Asitha! It was a pleasure working with you again, as always!

Cambridge Vale CT

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Anubhav D
Posted on Oct 9, 2024

“Always an exceptional experience dealing with Shane for all my real estate inquiries. Highly recommend him and his company. ”

Agent's Comment

Shane O'Neill
Posted on Oct 09, 2024
Thank you Anubhav! It was a pleasure working with you on your first Landlord transaction! Hoping it's the first of many for you! Congratulations!

Davenport Hills LN

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Mark &
Posted on Jul 17, 2024

“Amazing experience. Trusted him completely and knew we were in good hands with him We recommend him most definitely ”

Water Point TRL

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Will W
Posted on Jul 2, 2024

“Shane has been professional, consistent, and timely in all communication and information requests and provided. I m so glad I met him and was able to work with him and hope to continue doing so in future real estate needs. ”

Agent's Comment

Shane O'Neill
Posted on Jul 02, 2024
Thank you Will! It was a pleasure working with you! I appreciate the opportunity!

Twilight Oaks CT

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Gerard B
Posted on Jun 3, 2024

“Excellent agent. Friendly, attentive, respectful, responsive. The works. Cannot go wrong with working with Shane. ”

Fawn Creek DR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
4.8/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5/5
Knowledge
4/5
Communication
5/5
Experience
5/5

Seller's Comment

Badri J
Posted on May 26, 2024

“He is great and I want to thank him and work with him in future.”

Agent's Comment

Shane O'Neill
Posted on May 26, 2024
Thank you Badri! Congratulations! Looking forward to working with you again as well!

Greater Blue CIR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Jody c
Posted on Apr 24, 2024

“Shane guided us and kept us encouraged during the process of selling in a sluggish market. We had hoped for a quick sale because our home had the same floor plan as several others that had sold fairly quickly, but our timing and initial price point were off a bit. Shane remained undeterred, stayed positive, watched the market, and made adjustments as needed. When we received an offer that was way below asking, Shane, in his infinite real estate wisdom, told us to think about it and not dismiss it out of hand. We listened, and, ultimately, Shane was able to negotiate, get the offer to full asking, and sell our home. We re grateful to have had Shane in our corner and plan to work with him again on our next real estate transactions. ”

Commons Scenic View DR

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Jody, k
Posted on Apr 24, 2024

“Shane is an expert at what he does and it shows in everything he does. Service Over Sales is more than a name, it exemplifies Shane s approach to helping you find a property that is right for you regardless of the time it takes. Shane always responded to us in a timely manner and treated us as though we were his only clients. He showed us properties in Conroe, Kingwood, Jersey Village, Huffman, The Woodlands, Champions, Tomball, Spring and everywhere in between often showing us multiple properties on the same day and sometimes showing us the same property multiple times. Through it all, we never once felt rushed or pressured. He treated us like family, found us the perfect home, and we know he ll do the same for you. ”

Camellia Estates LN

Surveyed 2 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Vaibhav V
Posted on Mar 28, 2024

“I would recommend using Shane for all your buying selling needs ”

Agent's Comment

Shane O'Neill
Posted on Mar 28, 2024
Thank you Vaibhav! It was nice working with you! Congratulations!

Muirwood LN

Surveyed 2 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
4.99/5
Rating based on 139 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience