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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
95 Surveys

Whitman

Surveyed on Apr 3, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Javier V
Posted on Apr 3, 2026

“Working with Rich and Alexa was a standout experience. Going into the process, I underestimated how much sits beneath the surface of a real estate transaction. What they provided went far beyond access to inventory—it was structure, guidance, and steady execution from start to finish. Rich is a true credit to his profession, and Alexa operates with the same level of care and precision alongside him. They were consistently ahead of every step—anticipating needs, following up without prompting, and keeping the process moving without ever making it feel rushed. I tend to be highly selective, and at no point did I feel pressure to make a decision. They created the space to get it right. Each property tour brought a new layer of insight. I wasn’t just seeing homes—I was learning how to evaluate them. That perspective is something most people don’t realize they need until they’re in it. They also extended well beyond the transaction itself—connecting me with the right lender, insurance partners, and even niche services I wouldn’t have thought to consider. Every introduction was thoughtful and aligned. What mattered most, though, was how they showed up. In a process that can easily feel overwhelming, they were steady, responsive, and present throughout. I always felt like I had the right people beside me. By the end, it felt less like a transaction and more like a relationship. Rich and Alexa set a very high bar! ”

Round Lake DR

Surveyed on Mar 18, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Wayne S
Posted on Mar 18, 2026

“Alexa White is the most incredible agent. Incredibly dedicated to her customer completely focused on ensure the customer finds exactly what they are looking for and ensuring the customer gets the best possible deal. Alexa is completely on top of every aspect of home purchasing and completely dedicated to taking care of her client. An incredible communicator that is available 24 '7. Alexa interfaces every day with everyone involved in the deal from the title company, the loan agent the seller and their agent, the city, as well as inspectors and repair team. At the end she provides you with a comprehensive tabbed binder that includes all your critical documents and all transactions dealing the property. Alexa is an incredible super star. If you are in Houston, TX choose Alexa White as your agent and sit back and watch magic happen before your very eyes. Alexa is a must pick for you agent whether you are selling or buying a home.”

Larston ST

Surveyed on Mar 4, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Confederate RD

Surveyed on Feb 16, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Fountain View DR

Surveyed on Feb 10, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Sloan
Posted on Feb 10, 2026

“Alexa went above and beyond to show me a plethora of listings, act quickly when I was ready to sign, and be the best advocate on my behalf to make everything happen perfectly. Thank you ”

Euclid ST

Surveyed 4 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Mayfield RD

Surveyed 4 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Kennedi V
Posted on Nov 19, 2025

“Richard Stone and Alexa White made the home buying process so smooth Being first time homebuyers, they walked us through every process and explained everything thoroughly. We highly recommend They re the best. ”

6th 1/2 ST

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Richmond AVE

Surveyed 5 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Trevor M
Posted on Oct 31, 2025

“Excellent experience. Alexa White was incredibly proactive and saved me a ton of time and effort in my hunt for a new place under a time crunch. Communication between parties was very efficient and we were able to achieve our goal by the end of month ”

Alexander ST

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Paloma Glen LN

Surveyed 5 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Roland C
Posted on Oct 30, 2025

“Rich is the best realtor out there. Extensive experience. Meticulous. Practical. And excellent negotiator. ”

Yale ST

Surveyed 6 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Abbey S
Posted on Oct 13, 2025

“We had a fantastic experience working with Rich and Alexa. From start to finish, they were a great team knowledgeable, organized, and always quick to communicate. We always knew what to expect thanks to their guidance. They helped us feel confident and prepared throughout the entire process. We truly appreciated their support and would gladly work with them again or recommend them to others ”

Confederate RD

Surveyed 6 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Florence ST

Surveyed 8 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

AJ
Posted on Aug 8, 2025

“Rich and Alexis were so helpful in selling our home. They stayed in frequent contact, offered helpful advice and got us connected with some wonderful tradespeople to make the small tweaks that let our home shine. We would recommend them to anyone without reservations.”

Alexander ST

Surveyed 8 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
5/5
Rating based on 95 completed surveys.
Start FullStart FullStart FullStart FullStart Full
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience