Jaquelin Freund

“We found our house on our own and almost immediately placed an offer. The listing agent was going to be able to be a dual agent and represent both us as the buyer and the seller as well unless there were multiple offers. It did become a multiple offer situation and we were handed off to Jaqui. From the beginning, we did not feel she completely understood the specific market we were in. In the interactions that followed, we did not receive helpful guidance or any real assistance at all. One task was asked of her: to price out the repairs we were asking for in order to get an accurate value when asking for concessions. Once she discovered we were meeting with a designer who would be bringing a contractor, that task was quickly reassigned back to us. Phone calls were brief and felt rushed. We never met in person. The last we heard from her was roughly 2 weeks BEFORE our closing and have heard nothing since. A commission was served up on a silver platter with virtually no work required on her part at all. Wish we could go back in time and choose from any number of other realtor connections we have. This felt forced and ultimately, we felt very unsupported."