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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
50 Surveys

Summer Field LN

Surveyed on Feb 26, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Very good communication at every step of the process.”

Hadley Street

Surveyed 4 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“When I was seeking a rental property, Lia was a delight to work with. She was always responsive. She responded quickly to our calls and to our requests to view properties. She answered our questions both at the showing and afterwards as we we were making our decision and reached out promptly to the property owner for any clarifications. Lia demonstrated knowledge of the market and experience with managing real estate transactions. Lia, always kind and considerate, is a rarity. I recommend seeking her out as your Houston real estate agent ”

Willow Crest Lane

Surveyed 11 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lia was incredibly insightful and provided tips on what we could do to help sell the house She communicated very well after each house viewing and open house Would definitely use Lia again ”

Hadley Street

Surveyed 11 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Another superlative experience listing with Lia In fact not only did Lia handle the sales side of the transaction with aplomb but the lessor actually found the property through Lia s extensive marketing network Truly a full-service brokerage experience ”

Locke Lane

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This is our fourth real estate transaction with Lia and she exudes professionalism and poise. We will absolutely use her for future transactions. She was a godsend in our home purchase this month. Her attention to detail kept the “moving parts” in order as we navigated the purchase of an older home that requires many repairs. She maintained her composure in the face of contentious communications from seller’s agent and never lost her “cool”. Her calm demeanor makes the home buying process smooth and as worry free as possible. She brings clear and concise communication to real estate transactions. We cannot recommend Lia highly enough!! She is an advocate extraordinaire in the real estate world!!!! I would be happy to provide personal feedback to anyone who is considering working with Lia!”

Colquitt Street

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lia ensures that all areas of the real estate process are taken care of and that we understood what was happening at each time point.”

Creekside Lane

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Termini San Luis Pass Road

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lia was instrumental in helping navigate the multiple offers on my home. She helped with every detail no matter how small to make sure the home and myself were fully taken care of. I could not have done it without her.”

Lia Nguyen
Thank you for choosing Lighthouse. I am honored to get to work with you on the sale of your beach side vacation rental. This was a really big decision, and you did it! Congratulations on selling this personal/investment property at both the price you wanted and the terms you wanted. You are happy, buyers are happy; we are all happy!

Sherrill Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lia goes above and beyond to make your buying experience an ease with no worries. Highly recommended. ”

Lia Nguyen
Thank you for your review Mr. Tran. You were a pleasure to work with, even the escrow officer commented on your kindness. Congratulations on your first investment property- and instant income! It brings me great satisfaction to help others build wealth.

Allen Parkway

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lia was a valuable resource to me. We had pre-showing meetings to discuss what I was looking for. She had wonderful houses and condos to show me. Once we started looking, i had a deal on a condo within 2 days. She was great on the pre-closing issues as we encountered a recalcitrant seller once I was under contract. Lia worked all of those issues without getting me involved. She did an OUTSTANDING job.”

Lia Nguyen
Thank you for taking the time to answer the survey as soon as you received it. Its not everyday that a former English teacher has to look up a word in the dictionary from reading a client survey, but you nailed it! Thank you for coming back to me as a repeat client when you were ready to buy. I know that a man as well connected as you has many options so earning your business is a big compliment. Working with you has been nothing short of inspiring. You are confident yet humble, and you have a way of making those you meet feel seen and important. Welcome home.

Klein Lane

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lia made my first time home buying process as stress free as she possibly could possible. She was available EVERY TIME I had a question or concern. Even if I was simply anxious about the whole process she was there for me via phone and text. She’s knowledgeable, reliable and extremely patient. She helped me the whole way from start to finish. I doubt I could of gotten a better person to help me close on my new home. I highly recommend Lia Nguyen! ”

Lia Nguyen
Thank you Alesha! It was a pleasure working with you and meeting your family. I am so proud of you, all your hard work and financial sense has paid off. Welcome to the homeowners club!

Shadow Bay Circle

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Take it from me, I’ve moved 17times now and Lia Nguyen is the best of the best! She lets nothing slide. Every issue is handled comfortably, with her diligent and thoughtful manner. Now that my transaction is completed, I still want to talk to her daily. It’s hard to find people that work this hard anymore these days; yet here she is loving every minute of showing you her skills, and fantastic work ethics. I hope you enjoy working with her on your home transaction as much as our family did.”

Lia Nguyen
Oh my goodness, what a glowing review. Thank you for your very kind words Angi. The both of you were a true pleasure to work with. Welcome to TX!

Rosedale Street

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“So pleased to have Lia as our agent. She listens, understands your needs and advises you throughout the process. She truly looks out for your interest. Would definitely would call Lia again!”

Hadley Street

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Human interactions are complex and emotional, all the more so when the subject of these interactions involves your most valuable asset. A successful agent therefore needs to have both empathy and market savvy. Lia possesses each of these skills in abundance and deployed them deftly in navigating the whole process, from home preparation and marketing, to price consultation, offer evaluation, and ultimately a signed leased that was above and beyond our expectations. I thank Lia for her consummate professionalism and excellent service, and I am happy to recommend her without reservation.”

Galloway Mist Lane

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Excellent strategies for marketing and home staging. Diligent follow-up and communication. Proactive outreach to other agents for follow-up from home showings and/or open house attendance.”

Lia Nguyen
Thank you for trusting me with the sale of your home Leo. The two of you were great work with, and I appreciate your attention to get the details just right. We will miss seeing the both of you, and wish you all the best.
Overall Rating
5/5
Rate based on 50 completed surveys.
Start FullStart FullStart FullStart FullStart Full
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience