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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
202 Surveys

Winecup CIR

Surveyed on Apr 13, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Best realtor we have ever had. Recommend him to anyone that is selling a home. ”

Donald Thomson
I appreciate it, Cathy and Allen! Selling a home in Bonterra in Woodforest (over-55 community) is a more patient process, but I appreciate you guys sticking with it and helping me to get it sold well. Very happy with how this one worked out for everyone. Congrats on selling your final home and thanks for allowing me to help! - DT

Lamesa DR

Surveyed on Apr 12, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donald is a true professional This is our second transaction with him and it was amazing Donald keeps you informed and always makes sure you understand all the complexities involved with buying and selling. Donald and Xanath truly care about their clients. If your looking for a hard working, honest agent that will always keep your best interest at heart, this is the team for you We will definitely be using Donald again in the future. ”

Donald Thomson
This was our 3rd home sale together! I know because each one of them has gone so well! You guys always work so hard with me on the presentation of the home and follow my guidance so well. I really appreciate that hard work and trust with me, and the results are your reward for that hard work. Thank you, thank you, and we'll be ready when you come on back to Houston! - DT

Cedar Hill DR

Surveyed on Feb 13, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This was a complicated real estate sale. Donald s experience and in-depth knowledge of the real estate market helped us to put the property on the market at the right price, and we were able to get the property sold quickly without a lot of headaches. He did the heavy lifting, and relieved us of having to deal with a lot of stress. We will call on Donald the next time we buy or sell a property. Thank you, Donald Thomson ”

Donald Thomson
I appreciate it, Rock! This was a complicated transaction with a lot of variables, but everyone was in lock step agreement throughout and communicated well, and that helped tremendously. Thank you to your family for the trust and allowing me to guide. - DT

Bear River DR

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Best Houston realtor out there. Best decision you ll make in the home buying process. DT is man. ”

Atasca South CT

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I reached out to Donald after being referred to him by a friend to discuss the possibility of selling my home. I needed some information and feedback from him. He took all the information I provided to him and talked me through each scenario with patience, ease and no expectations. He knew I was under a tremendous amount of stress and just took me by the hand and said we got this . From that point on, I knew he was the person for my me. He came highly recommended and did not disappoint. His communication was impeccable. He s extremely professional while having the best sense of humor which was much needed and appreciated during this process He s passionate about Real Estate and sees things from both a buyer and sellers perspective. He gives feedback that is necessary to make the most educated decisions. And beyond that, I ve learned through this process that he s a strong family man and holds them in the highest regards, which for me, went beyond any positive review I ve read for Donald He boasts integrity through and through. I would not hesitate for a second to recommend Donald Thanks Donald, you were put into my path for a reason I could not have made it through this process without you ”

Donald Thomson
Thank you, Kelly! I mostly thank you for just trusting me with the process and being so hands on to work with me. Your appreciation is very appreciated, and thank you for the very kind (and detailed) words! Congrats on going home to New York! - DT

Briarcreek BLVD

Surveyed 6 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“If there were 10 stars, he d get all ten. Such an amazing realtor. You would think you re his only client with how fast and well he handles things. ”

Donald Thomson
Thank you, Miranda! So proud of you for that home you purchased 5 years ago, made a great profit from it, and moved that equity into a brand new home for you and the boys. That's how you do it! Thanks for always allowing me to serve you on these real estate deals. You are awesome! - DT

Seneca TRL

Surveyed 6 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donald is an outstanding realtor because he cares about his clients. I saw integrity, honesty and genuine concern for my interests. I had never sold a house before so I had some jittery anxiety over the proceedings. However, Donald made the whole process very navigable. He explained every step, every document and answered every question honestly. He even went through the disclosure document with me, which could have been very challenging without someone to walk me through it, which he did, step by step and paragraph by paragraph. He even responded to late texts and phone calls to soothe my concerns. He truly made what could have been a real estate nightmare into a very smooth and successful outcome - the sale of my house in less than a week I would highly recommend Donald Thomson to handle any real estate transaction and to know that it would be done with experience, knowledge and professionalism at the highest level. And, after the sale he has even called just to check on me. How often does that happen, anywhere? Plaudits to Donald, to a job well-done ”

Donald Thomson
Wow, thank you so much, Carnellia! Thank you for taking all the time to write that with so much detail too. Your probate sale situation was a unique one, but you allowed me to take you step by step and by the hand. You did your part too, no doubt, and thank you for doing the things you could to help make that property look great for photos and showings. It's all about proper pricing and presentation, and you trusted my guidance on all of that. Thank you, thank you! - DT

Trace Way Dr

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This is my second real estate transaction with Donald, and it will not be my last. He is a detail oriented, thorough communicator and consumate professional. I highly recommend working with Donald. ”

Kettle Creek DR

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donald is knowledgeable, kind, patient, and made this process a breeze. He knew selling our home would be difficult but he took the time to help us through the process. This wasn t our first time working with him and we will use him again if we need to in the future. Not only is he an excellent realtor, he is also a wonderful friend. We recommend him to anyone that is looking to sell or buy a home. ”

Donald Thomson
This is awesome, Andrea, thank you. Every home and transaction is different, and you guys did all the things I advised from home prep to pricing strategy, and it really paid off. I am so glad everything went smoothly for you, and thank you for trusting me on all the guidance. - DT

Schumann Oaks DR

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Respect, knowledge of the transactional process, and excellent customer service - are the best Donald Thomson values He had very pertinent and kind thru the process, comforted us with details, and we really appreciated it His experience and understanding have made it very smooth transaction, even in the face of minor difficulties. We could not be happier with this experience and we thank you Donald for make it done seamless ”

Donald Thomson
Wow, thank you, Irina! You are one of the hardest working clients I've worked for. You took the staging advice so well and got right on it to allow us to get this home on the market ASAP, which was crucial due to us already being in late July. You trusted me throughout and worked hard with me. I sincerely appreciate that. - DT

Green Mountain DR

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Extremely thorough, very knowledgeable, and willing to help at a drop of a hat. ”

Donald Thomson
I appreciate those comments. I'm a family man, but when I'm avail, I do like to get right on it. Thank you for always respecting my boundaries and time too. YOU were very efficient and on the ball, and that really helps. Thank you for being a great client! - DT

Winding Willow Drive

Surveyed 9 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“The absolute best ”

Donald Thomson
Doing this review from your vacation in Hawaii?! Thank you! - DT

Sandalfoot Street

Surveyed 9 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donald was highly professional and prepared when we had our initial meeting to discuss our desires. He was patient, worked with us on all aspects of the transaction and walked us through each step of the process. We highly recommend him ”

Donald Thomson
Thank you, Marlene and Mark! Yes, we had a lot of decisions to make when we first met, and I think you guys made the right decisions for sure. Leasing your current home out and keeping it as a rental investment asset was the right call in this situation, and you were still able to go purchase your next (awesome) home. Here's to a good tenant in this home and thank you for letting me guide you! - DT

Wildwood Circle

Surveyed 9 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donald helped us get exactly what we were looking for again. His experience and knowledge really makes a difference in the multiple offer situations. We moved very quickly from offer to closing and still he was on top of all the details, communicating with both sides of the deal. Forever the professional and a pleasure to work with. Thanks for getting us our dream house ”

Donald Thomson
Ah, I appreciate that, Richard and Skyler! Yes, this one moved very quickly, and that's what won us this multiple offer situation, so thank you for moving quick with me and trusting me to guide you throughout! Lots of moving parts on this one, and we got it done mostly stress-free. Thank you, thank you! That is a very beautiful property, and one that will continue to appreciate in value! Great job! - DT

Village Breeze Drive

Surveyed 9 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I can hardly begin to write what a pleasure it was to work with Donald Thomson. When a house sells for full price and all cash in 2 days, it s a safe bet that the real estate agent is top notch However, Donald is even better than that. I was a realtor in another state twenty years ago, but clearly recall the stress that marketing a house puts on clients. Moreover, selling and or buying a house is, for most people, their largest financial transaction. Thus the advice of a caring and knowledgeable real estate agent -- of which Donald is the best -- can make a huge difference in the betterment of the future of his clients. That Donald checks all the boxes goes without saying. ”

Donald Thomson
Thank you, Bonner! You and Jack worked very hard to get the house ready like we advised, and it really paid off in both a full price and cash offer and in time efficiency. So glad we could make it stress free for you guys to make your move as well. Thank you for trusting in me to help you each step of the way! - DT
Overall Rating
5/5
Rate based on 202 completed surveys.
Start FullStart FullStart FullStart FullStart Full
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience