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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
36 Surveys

Sablegarden LN

Surveyed on Mar 2, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Kenia Z
Posted on Mar 2, 2026

“Excelente su Trabajo como rectora, buen trato ,y se desempe a en su labor muy bien , no soy una persona de expresarme mucho pero la recomiendo cien por ciento ,excelente trabajo .”

Mill Shadow DR

Surveyed 3 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Fernando M
Posted on Jan 19, 2026

“Fue atenta y muy paciente a nuestra necesidades Nos oriento para hacer una buena elecci n y totalmente la recomendaria.”

Agent's Comment

Raquel Hernandez
Posted on Jan 19, 2026
Muchas gracias por su confianza y por su reseña. Fue un placer y honor poder ayudarlos y guiarlos en este proceso. Aqui estoy para lo que necesiten!

Brockington DR

Surveyed 3 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Reyna M
Posted on Jan 16, 2026

“She is one of a kind, she is patient and super caring.She is a wonderful person. And I ll always choose her every time.”

Kenforest DR

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
4.5/5
Start FullStart FullStart FullStart FullStar Half
Competency
5/5
Knowledge
4/5
Communication
4/5
Experience
5/5

Buyer's Comment

Debra W
Posted on Oct 29, 2024

“Overall, Raquel did a great job. There was one property I found on my own that I told her about via text on a Friday afternoon or Saturday morning. It was a much smaller house, but was 300 less than What I pay now. She did not respond. When I asked about it on Monday, the property had already been rented. On the positive, When I was looking on my own, she offered to be my realtor. She showed me many, many properties and was very patient. She heard my concerns and responded to them personally. I highly recommend her.”

Sellers Terrace

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Yana k
Posted on Oct 29, 2024

“We are really happy with Raquel s services, she helped us to get our house, and made process fast and easy.”

Agent's Comment

Raquel Hernandez
Posted on Oct 29, 2024
Thank You so much Yana for taking the time to leave this amazing 5 star review!" It was a pleasure working with you to find the perfect home" I"m glad you had a positive experience. Our team is here to support you now and in the future, please don't hesitate to reach out if you need help or have any questions. Thank you again for your trust, I wish you the best in your new home!"

Bastiani Canvas LN

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
2.3/5
Start FullStart FullStar QuarterStar EmptyStar Empty
Competency
2/5
Knowledge
3/5
Communication
2/5
Experience
2/5

Buyer's Comment

Philong P
Posted on Oct 23, 2024

“The first thing that was off putting by this agent was that I scheduled a house tour using zillow and she just so happened to be in charge of giving the tour that day. However, when I arrived to tour the property she pulled out some paperwork saying I needed to sign before we could enter the house. My options were view multiple properties with her being the liaison on negotiating the deal so I could see the house for free or pay a 50 one time showing fee. It was very strange that she just ambushed me with the papers and didn t let me know about it ahead of time so I could read the full agreement of the contract. I ended up choosing the free option, but in reality I should have just walked away. Going further with her representing me, I found a property i expressed to her that I liked but wasn t very sure about it because it was missing some key elements. She was very persistent and texted me If you want this home, we have to do it today. They ve already received many applications so it will not last long. I felt rushed but I was also nervous that I wouldn t be able to find the perfect house and end up with even worse options if this one passed me up. I later on found out she bended the truth and there were barely any applications for the property nor was the property close to being contracted. Long story short, she was not very knowledgeable about the properties we visited, lacked patience and tried to rush me to sign on a property, and used manipulative tactics to trap me into buying a house with her.”

Agent's Comment

Raquel Hernandez
Posted on Oct 23, 2024
Thank you for taking the time to leave a review; your feedback is very important to us. Our main goal is to provide an excellent, smooth, and respectful experience for all of our clients. I want to clarify that it was never my intention to make you feel rushed into signing a representation agreement or submitting a lease application. As of august 17, 2024 we're required by the National Association of Realtors to have a signed representation agreement before showing any properties. I was simply following these new guidelines. Regarding the property you liked, for which we submitted a lease application and received approval, I understand that you said, and decided to stay at your current place and extend your lease by three months. I promptly canceled the application per your request. I recognized the importance of transparency in the leasing process and appreciate this opportunity to address any misunderstanding about the multiple applications on that property. This information was provided to me by available resources, and I relied on it to keep you as informed as possible about the leasing status and market activity. It's worth noting that tenant agents don't have access to detailed application statuses or information on the number of applications being processed or received. Our role is to assist tenants through the leasing process to the best of our ability. My sole intention was to help you both navigating this experience. Please feel free to reach out directly if there's anything I can do to address your concerns or improve your experience.

Hidden Oaks LN

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Neydis s
Posted on Jun 8, 2024

“Raquel is wonderful the absolute best I can t begin to say enough positive about her performance and how much she helped us every step of the way buy our 2nd house. She was always on top of everything from day one of the sale. She always answered the phone, text messages and gave us information we needed quickly. Raquel is very experienced in her field and knowledgeable about the market. She was easy to work with professional and very kind person. She s got your back on everything we couldn t have asked for a better realtor.”

Rosewood TRL

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Diana &
Posted on Apr 30, 2024

“Great realtor all around. I would highly recommend to any new home buyers. ”

Sweet Juniper Lane

Surveyed 3 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Desert Oasis Lane

Surveyed 3 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Heidi r
Posted on Aug 11, 2022

“Raquel is a very nice person, responsible, always willing to help me with all my questions and to solve the problems that came up in the process, It was a pleasure to work with her, I definitely recommend her”

Wunderlich Drive

Surveyed 3 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Francisco h
Posted on Jun 13, 2022

“She's excelent professional”

Garden Landing Drive

Surveyed 4 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Salvador a
Posted on Dec 28, 2021

“Good person,she handled everything and she was very friendly with my expectations ”

Kiley Drive

Surveyed 4 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Luis a
Posted on Dec 5, 2021

“Raquel was very professional throughout the entire process and had good communication throughout. Very satisfied with her work.”

Ridgeberry Drive

Surveyed 5 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

JUlio C
Posted on Feb 1, 2021

“Just can said,sbe is awesome, frendly,pacient,great,thank u Raquel Hernández for everything!!!!”

New Meadow Drive

Surveyed 5 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Omero a
Posted on Jul 8, 2020

“Raquel Hernandez is a professional 5 plus realtor.She was always available to answer any questions or concerns. I would highly recommend her without any worries. ”

Overall Rating
4.90/5
Rating based on 36 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.89 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.92 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.86 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.92 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience