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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
19 Surveys

Tolstin Lakes LN

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Wendi G
Posted on Nov 6, 2025

“Mark was absolutely amazing from the start all the way through to the final signature and beyond . He was extremely knowledgeable about the market and what to expect and his attention to detail was amazing. Communication was top notch and I was kept informed throughout the entire process. I never had to wonder what was coming next as Mark was always on top of everything. I was overwhelmed with the process at times but Mark was always willing to step in and lend a hand to help ease the stress. He was very helpful in getting my home ready for the market and made several suggestions to increase the value of the home and even helped me find contractors to do some needed upgrades repairs. Mark went above and beyond to help me sell my house quickly and helped me decide on my new forever home. If you are in the market to buy sell a home, call Mark He is the best ”

Marble Point LN

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Ashley
Posted on Oct 7, 2023

“Mark is a vary knowledgeable and professional a Realtor. He was savvy in the residential market and had a great sense of communities. I highly recommend him, and am grateful for the experience ”

Crescent Village Lane

Surveyed 4 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Alexis
Posted on Dec 9, 2021

“Honestly, we absolutely loved Mark! He is so personable, sweet, and really made us feel cared for! The welcome sign he put up front really made us smile too! We have not had a similar experience from any other realtor we worked with.”

Pecos Pass Drive

Surveyed 5 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Angel
Posted on Apr 18, 2021

“Mark went out of his way to find me the house I want. ”

Agent's Comment

Mark Buchanan
Posted on Apr 18, 2021
Helping Angel sell her home in 1 day with multiple cash offers and find her a new one with limited inventory was very challenging. We were finally able to submit best offer on her awesome new home and it was accepted and everything went fast to closing after that. Her family only had to move once and she had time to customize her new home the way she loves it.

Grand Colony Court

Surveyed 5 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Angel
Posted on Apr 6, 2021

“Mark was very courteous and professional. He looked out for my best interest and helped me find a house that I wanted and fit my needs. ”

Climbing Rose Court

Surveyed 5 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Lesli
Posted on Dec 2, 2020

“Mark did a great job, especially given my unusual circumstances. I had a strict timeline in which to move and he was aware and worked with me on getting a quick closing and inspection. It was such a pleasure to work with him. I'm not sure many people would have taken the extra time so I'm glad he did.”

Agent's Comment

Mark Buchanan
Posted on Dec 02, 2020
It was my pleasure to help Lesli find her new home and guide her through the whole process, which can be overwhelming to new home owners. Enjoy your new home and happy holidays my friend!

Worth Creek Lane

Surveyed 5 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Lenin
Posted on Oct 9, 2020

“After a hard and long time trying to sell my house with my previous realtor with little to no feedback, we contacted Mark who from the very beginning helped us by giving suggestions for the sale, minimum improvement that created a huge impact and just 2 days after been in the market we received many potential prospects and got the house sold thanks to him. We totally recommend Mark.”

Pine Thistle Lane

Surveyed 5 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Julia
Posted on Sep 24, 2020

“Mark stayed on top of everything from beginning to end. We had multiple offers quickly once we went to market. He kept the others interested in the house during the offer option period. ”

Agent's Comment

Mark Buchanan
Posted on Sep 24, 2020
Julia is a wonderful person and it was my pleasure to get her home sold fast and meet all her expectations! Thank you again for trusting me and becoming my friend in the end.

Fm 227

Surveyed 5 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

John
Posted on Aug 8, 2020

“Mark did a great job! He went out of his way to sell a house 2 and a half hours away from his home! And it sold so quickly!”

Agent's Comment

Mark Buchanan
Posted on Aug 08, 2020
It was my pleasure to sell your home at appraised value in 5 days on the market and i hope you enjoy living closer to family now.

AVENIDA VAQUERO ST

Surveyed 6 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Eva
Posted on Jun 2, 2019

“Mark was very knowledgeable, always kept me informed. I will definitely continue to use his services. ”

Agent's Comment

Mark Buchanan
Posted on Jun 02, 2019
It was my pleasure to help Eva and her family find their new home which they love and enjoy! Moving from an apparent to your first home can be very challenging and I’m so thankful they trusted me.

Schivener House Lane

Surveyed 7 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Dustin
Posted on Sep 7, 2018

“Mark was absolutely amazing from the very start of our home buying experience. Our situation was unique and challenging on many levels with the biggest challenge being that we were 1800 miles away. Mark guided us through the entire process with absolute professionalism, answered every question, conducted research and ultimately found the perfect home. Mark went far beyond the scope of just being our realtor on multiple occasions. We are very thankful for everything Mark has done for our family.”

Agent's Comment

Mark Buchanan
Posted on Sep 07, 2018
It was such a joy and privilege to help Dustin and his family relocate to Katy and trust me in finding their gorgeous lovely new home without even seeing it in person! I was their property manager for a couple of months until they could move down and were simply amazed by their new home and cool pool which they thoroughly enjoy! By providing them info on all the Katy schools it helped them choose the best one for their daughter’s growth and education. Enjoy your new home my wonderful friends!

Eagle Ridge Way

Surveyed 7 years ago
Represented the Buyer
Represented the Buyer
2/5
Start FullStart FullStar EmptyStar EmptyStar Empty
Competency
2/5
Knowledge
4/5
Communication
1/5
Experience
1/5

Agent's Comment

Mark Buchanan
Posted on Jul 20, 2018
Kobie and Lee became first time home owners by my quick actions submitting offer and bringing their dreams to reality. Since our offer came in first we were accepted and a very smooth closing followed. I kept in touch with their lender all the way while providing them with outstanding customer service and informing them every step of the way. Congratulations Kobie and Lee on your new home and becoming first time homeowners!

Willow Side Court

Surveyed 8 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Buddy
Posted on Mar 25, 2018

“Mark is an excellent communicator and a extremely hard worker. He is a top negotiator and provides excellent advice. His expertise saved me a ton of money and time.”

Agent's Comment

Mark Buchanan
Posted on Mar 25, 2018
Thanks Buddy! I was very happy to represent you and it was my pleasure to sell your home for top dollar and within 30 days so you didn't have to make that next months house payment. Taking care of my clients is what I do best and glad to have provided you with outstanding customer loyalty and service. Please enjoy your Easter and cheers to you!

Walnut Pointe

Surveyed 8 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Liz
Posted on Sep 19, 2017

“Mark Buchanan was knowledgeable, worked hard to meet my needs, and communicated with me on a regular basis throughout the process. I would recommend Mark without reservation.”

Sun Creek Dr

Surveyed 8 years ago
Represented the Seller
Represented the Seller
4.8/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5/5
Knowledge
4/5
Communication
5/5
Experience
5/5

Seller's Comment

Scott G
Posted on Aug 1, 2017

“Mark is extremely hard working and always accessible. He returns calls and messages immediately. His guidance and direction is superior. I would highly recommend him to anyone buying or selling a property ”

Overall Rating
4.83/5
Rating based on 19 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.84 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.89 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.79 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.79 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience