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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
64 Surveys

Cottontail LN

Surveyed 8 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Evelyn C
Posted on Aug 28, 2025

“ Lisa was my Realtor and she did amazing job from start to finish, the process was handled with exceptional professionalism, warmth, and care. Lisa was there for the buyer s introduction meeting and also the re-walk. I could call Lisa for advice and she always answer the question or tried to find the answer. The communication was always clear and handled in a timely manner.”

Bridgebay LN

Surveyed 1 year ago
Represented the Seller
Represented the Seller
1/5
Start FullStar EmptyStar EmptyStar EmptyStar Empty
Competency
1/5
Knowledge
1/5
Communication
1/5
Experience
1/5

Seller's Comment

Kylee B
Posted on Apr 28, 2025

“I moved into a home that was infested with rats. Terminix, Orkin, my neighbor across the street, as well as the guy who intsall my gas service all warned me about the infestation. Terminix told me that the home did not have an inspection done on it prior to listing it on Zillow. The landlord basically overlooked and did not care to make sure that the dwelling was a safe environment for her tenants. The landlord was more interested in making money over the overall quality of the home. The exterior of the home was beautiful but beneath all of that, the interior of the home was garbage. The landlord decided to use some mommy-pop company to seal the holes in the home which made matters worse. When the home was unsealed, it allowed the rats to leave out of the home but by sealing it, it trapped the rats inside making them become very vicious to the point where they started digging holes in the walls and were coming inside the home. There would be 5-6 rats walking around the home at a time. Terminix told me that there were over 30 rats inside the home and that if they treated the home that I, as the tenant would need to move out due to the severe toxicity of the feces in the attic. He told me that they would also need to remove all of the insulation in the home. This is something that the realtor and landlord should have know about prior to moving me in. I paid 2400 in rent and 2400 security deposit in otder to move into this home. The landlord showed no compassion nor was she empathetic to the fact that I had no other resources to move being that I had given her all my money to move in. I told her I wanted to move and she told me that she wouldn't give me any of my deposit back unless I left the home in the same condition that it was in prior to moving in as if I brought the rats into her home. She was a total jerk. She's trying to charge me for babysitting my coworker's dog . I dog sat for my coworker for 4-days while she went on a cruise and the landlord acts.....”

Agent's Comment

Lisa C. Niles
Posted on Apr 28, 2025
Kylee, again, I am so sorry you had a bad experience. As we discussed, as the listing agent I was not aware of any infestation until it you brought it to our attention, nor was I aware of any prior inspection by the landlord. Fortunately, she returned your deposit and took care of the infestation which she stated she was not aware of until you moved in. I hope you were able to find the perfect home for you and your family.

Belcrest ST

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Patricia S
Posted on Apr 5, 2025

“Lisa Niles is very knowledgeable and Professional. Lisa is very easy to work with - she put you at ease. Lisa worked the process and got the job done. Thank you Lisa Niles. I highly recommend Lisa to anyone. ”

Pheasant Run DR

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Akia J
Posted on Mar 28, 2025

“Lisa was recommended to me from a relative. She did not disappoint. Lisa was very knowledgeable, kept up with the market, professional, and has a network of resources Our process of choosing a home was easy with Lisa being our realtor. It s not one question that was not answered, and if she did not know, she would find out and follow up with us ”

Lone Prairie WAY

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
3/5
Knowledge
5/5
Communication
5/5
Experience
3/5

Buyer's Comment

Makiya N
Posted on Mar 18, 2025

“Lisa was okay but the landlord she represented ended up being a scam. ”

Deerbriar Run DR

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Natosha J
Posted on Mar 10, 2025

“There is always room for growth but I believe she is the BEST to do it she went above and beyond with finding my new place and got me the area, price, look I wanted. Very knowledgeable on schools shopping, and all walking trails and parks near my new location. WILL RECOMMEND TO ALL MY FAMILY AND FRIENDS.”

Cypress Country DR

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Player ST

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Lina A
Posted on Jun 10, 2024

“I have worked with Lisa severally, she is resourceful and gets the job done”

Bryan WAY

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Tonya b
Posted on Jun 10, 2024

“Working with Lisa was pleasure she listens to your wants in a home. She is willing to go that extra mile to assist you in finding your home. I was so glad to have found her and would recommend her to any and everyone. ”

Silverpines RD

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Melina W
Posted on Jun 7, 2024

“Really appreciate that Lisa Niles stuck with us through the selling process. Highly recommend her as a realtor. Would give her a hundred stars if I could.”

Anderwood Knoll TRCE

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
4.3/5
Start FullStart FullStart FullStart FullStar Quarter
Competency
4/5
Knowledge
5/5
Communication
4/5
Experience
4/5

Carroll Place LN

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Kayla J
Posted on Dec 31, 2023

“Very great experience I would recommend this Realtor to a friend family or colleague she is very nice and always there when have questions she is amazing and very organized she is here to help you find your new home Thank,”

Feather Ridge DR

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Safia C
Posted on Aug 11, 2023

“Amazing agent, she goes above and beyond to help.”

Coppermeade Drive

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Shanetta D
Posted on Jul 27, 2023

“She was very nice, knowledgeable and flexible. I work of hours and she would meet me at times and place to accommodate me and ensure i had everything and did everything to move in a timely manner. I wolf definitely recommend her to anybody who is searching to rent or purchase a home.”

Virginia Cypress Court

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Curtis c
Posted on Jun 30, 2023

“I had a great house buying experience working with Lisa. We shopped around several neighborhoods before finding my house. She walked me through the house buying process in Houston and displayed excellent professionalism. Looking forward to working with Lisa again as I ll be searching for investment properties. Thanks a bunch Lisa for all your support, Kudos to you ”

Overall Rating
4.89/5
Rating based on 64 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.88 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.89 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.92 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.88 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience