I brought my client to this new home sales office, registered him, showed him the inventories. He later went under contract with builder directly without putting me on the contract because we ran into some conflicts. I am going after builder for my commission because I procured the sale. However, builder told me I need to have the customer consent in order to do so. They did all communication by phone calls, refused to put anything in writing. Don't builders simply have to pay the agent that procured the sale? They can actually cut any one off the deal with written consent from buyer? That would save them millions of commission fees if they get to abuse the system like this.

Hey Kristy, I'm sorry to hear about that...not fun.! I would start by involving your broker and any relevant managers of the builder company, then consider consulting an attorney. However, before filing a complaint, I suggest gathering all supporting documentationcontracts, invoices, photos, and communicationsand clearly outlining the issues and desired resolution. They will ask regardless, so this will expedite the process and make your life less stressful. I hope this helps!

I brought my client to this new home sales office, registered him, showed him the inventories. He later went under contract with builder directly without putting me on the contract because we ran into some conflicts. I am going after builder for my commission because I procured the sale. However, builder told me I need to have the customer consent in order to do so. Don't builders simply have to pay the agent that procured the sale? They can actually cut any one off the deal with written consent from buyer? That would save them millions of commission fees if they get to abuse the system like this.

Remember that legal matters can be complex, and the best course of action may vary depending on the specific details of your situation and the laws in your area. Consulting with a legal professional can help you understand your rights and options moving forward.

Find a Pro Agents Cities Katy Zip Codes 77494Profile

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Kristy Chan

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I've called Houston home for over twenty years, building deep connections within the community. With years of experience working with homeowners, investors, and in property management, I bring a well-rounded perspective and dedication to helping my clients achieve their real estate goals. My local expertise and commitment make me a trusted resource in Houston's dynamic market.

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Houston Association of REALTORS®

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6431 Applewood Forest Dr

Katy, TX 77494

Saturday, Apr 18, 2026

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Listings by Kristy Chan & Prior Sales

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6431 Applewood Forest Dr

Katy, TX 77494

$330K

Active

3 beds

2 baths

1,756 sqft.

24118 Cannon Anello Ct

Katy, TX 77493

$548K

Active

4 beds

3 baths

3,505 sqft.

9201 Clarewood Dr #72

Houston, TX 77036

$120K

Active

2 beds

1 bath

856 sqft.

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26934 Soapstone Terrace Ln

Katy, TX 77494

$3K

Active

4 beds

2 baths

2,633 sqft.

19418 Cypress Rose Ct

Katy, TX 77449

$2K

Under Contract - P

3 beds

2 baths

1,614 sqft.

26435 Marble Falls Bnd

Katy, TX 77494

$2K

Active

3 beds

2 baths

1,906 sqft.

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Rented: 04/06/2026

Represented: Both

4814 Blue Jacaranda Way

Spring, TX 77373

$0 - $10K

Rented

4 beds

2 baths

2,092 sqft.

Rented: 03/24/2026

Represented: Both

4418 Noah Grove Ln

Fulshear, TX 77441

$0 - $10K

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4 beds

3 baths

2,593 sqft.

Rented: 03/13/2026

Represented: Seller

8102 Conner Cv

Richmond, TX 77407

$0 - $10K

Rented

4 beds

3 baths

3,388 sqft.

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Kristy Chan with Bauhinia Realty, LLC is a real estate professional in TX. View Kristy Chan's bio, Listings by Kristy Chan, Neighborhoods where Kristy Chan is active and more. You can contact Kristy Chan by clicking the button below.

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Bauhinia Realty, LLC

2717 Comm Center Blvd E 200, Katy, TX 77494

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At Bauhinia Realty, we are committed to providing exceptional real estate services tailored to your unique needs. Our team of experts is proficient in Cantonese, Mandarin Chinese, and English, making communication effortless and ensuring that your needs are perfectly understood and met. Whether you are looking to buy, sell, or invest, we offer professional advice and in-depth knowledge of the local market to help you make informed decisions and succeed in your real estate ventures. Choose Bauhinia Realty for a smooth and fulfilling property transaction experience.

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