I brought my client to this new home sales office, registered him, showed him the inventories. He later went under contract with builder directly without putting me on the contract because we ran into some conflicts. I am going after builder for my commission because I procured the sale. However, builder told me I need to have the customer consent in order to do so. They did all communication by phone calls, refused to put anything in writing. Don't builders simply have to pay the agent that procured the sale? They can actually cut any one off the deal with written consent from buyer? That would save them millions of commission fees if they get to abuse the system like this.

Hey Kristy, I'm sorry to hear about that...not fun.! I would start by involving your broker and any relevant managers of the builder company, then consider consulting an attorney. However, before filing a complaint, I suggest gathering all supporting documentationcontracts, invoices, photos, and communicationsand clearly outlining the issues and desired resolution. They will ask regardless, so this will expedite the process and make your life less stressful. I hope this helps!

I brought my client to this new home sales office, registered him, showed him the inventories. He later went under contract with builder directly without putting me on the contract because we ran into some conflicts. I am going after builder for my commission because I procured the sale. However, builder told me I need to have the customer consent in order to do so. Don't builders simply have to pay the agent that procured the sale? They can actually cut any one off the deal with written consent from buyer? That would save them millions of commission fees if they get to abuse the system like this.

Remember that legal matters can be complex, and the best course of action may vary depending on the specific details of your situation and the laws in your area. Consulting with a legal professional can help you understand your rights and options moving forward.

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Kristy Chan

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Local Market Knowledge Communication Skills Multilingual Professional Advice Customer Centric Service Negotiation Skills Investment Insight Decision Support Market Analysis Cultural Awareness

I've called Houston home for over twenty years, building deep connections within the community. With years of experience working with homeowners, investors, and in property management, I bring a well-rounded perspective and dedication to helping my clients achieve their real estate goals. My local expertise and commitment make me a trusted resource in Houston's dynamic market.

Membership: Houston Association of REALTORS®

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Certified International Property Specialist

Certified Luxury Home Marketing Specialist

Languages spoken by Kristy Chan

Cantonese

Mandarin

English

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Listings by Kristy Chan & Prior Sales

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7502 Monarch Forest Ln

Richmond, TX 77469

$315K

Active

3 beds

2 baths

2,039 sqft.

9011 Roos Rd

Houston, TX 77036

$319K

Active

3 beds

2 baths

1,685 sqft.

24118 Cannon Anello Ct

Katy, TX 77493

$485K

Active

4 beds

3 baths

3,505 sqft.

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24326 Condors Nest

Katy, TX 77494

$3K

Active

4 beds

3 baths

2,470 sqft.

26435 Marble Falls Bnd

Katy, TX 77494

$2K

Active

3 beds

2 baths

1,906 sqft.

6431 Applewood Forest Dr

Katy, TX 77494

$2K

Active

3 beds

2 baths

1,756 sqft.

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Rented: 05/20/2026

Represented: Seller

3322 Silverton Dr

Katy, TX 77494

$0 - $10K

Rented

4 beds

3 baths

2,112 sqft.

Rented: 05/17/2026

Represented: Both

1040 Greenshank Dr

Katy, TX 77493

$0 - $10K

Rented

4 beds

2 baths

1,917 sqft.

Rented: 05/14/2026

Represented: Seller

1016 Greenshank Dr

Katy, TX 77493

$0 - $10K

Rented

4 beds

3 baths

2,127 sqft.

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Kristy Chan with Bauhinia Realty, LLC is a real estate professional in TX. View Kristy Chan's bio, Listings by Kristy Chan, Neighborhoods where Kristy Chan is active and more. You can contact Kristy Chan by clicking the button below.

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2717 Comm Center Blvd E 200, Katy, TX 77494

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At Bauhinia Realty, we are committed to providing exceptional real estate services tailored to your unique needs. Our team of experts is proficient in Cantonese, Mandarin Chinese, and English, making communication effortless and ensuring that your needs are perfectly understood and met. Whether you are looking to buy, sell, or invest, we offer professional advice and in-depth knowledge of the local market to help you make informed decisions and succeed in your real estate ventures. Choose Bauhinia Realty for a smooth and fulfilling property transaction experience.

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