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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
124 Surveys

Braeswood Park DR

Surveyed on Mar 18, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Jose a
Posted on Mar 18, 2026

“Our experience with Erin Massengill was absolutely fantastic. Despite the numerous obstacles we encountered during the sale of our property, which were all HOA related, we benefitted tremendously from Erin's professional experience and calm demeanor. Without her guidance, this process would have been a bigger nightmare. We 100 recommend Erin to anyone considering using a realtor in the Houston area. I promise you will not be disappointed ”

Tayloe House LN

Surveyed on Jan 22, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Darlene P
Posted on Jan 22, 2026

“Erin did an excellent job and communicated with me every step of the process and very patient with me.”

White Tail CT

Surveyed 4 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Rebecca D
Posted on Dec 10, 2025

“I ve had the pleasure of working with Erin for both buying and selling a home, and she has been phenomenal every step of the way. Both experiences were truly seamless. When selling, she helped me list the house at a price I was comfortable with while still ensuring it sold quickly. Her expertise, communication, and genuine care made the entire process stress-free. I highly recommend her to anyone looking for a smooth and successful real estate experience.”

Alamo AVE

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Carriage Walk LN

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

James a
Posted on Aug 24, 2025

“Erin is beyond doubt the best realtor that I ve ever had the pleasure of dealing with. She puts forth 100 effort and goes beyond what is expected. ”

Cypress Flower DR

Surveyed 7 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Vahid M
Posted on Aug 18, 2025

“We have had the pleasure of working with Erin for the last two years and have been extremely impressed by her competency, knowledge, commitment and organized approach. In multiple cases, she has gone above and beyond to make sure the process remains smooth and convenient for her clients. We are appreciative if her efforts and support throughout our real estate journey.”

Pinesbury DR

Surveyed 8 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Rebecca D
Posted on Aug 12, 2025

“Erin did an amazing job She was patient and beyond helpful every step of the way. She always responded quickly and provided clear, detailed answers. Erin answered all our questions sometimes before we even knew we had them . She supported us through the entire process and her guidance made the process smooth, stress-free, and even enjoyable. ”

Mainer ST

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Joseph V
Posted on Apr 4, 2025

“Have used Erin before to buy and sell and keep coming back - have worked with 4 realtors in the past and none have come even close to her level of detail and hard work”

Mossy Banks LN

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Alcides N
Posted on Mar 8, 2025

“Erin, is a great professional and the best person you want to have on your side for any real-estate transaction. Thanks ”

Desert Pea LN

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Jacob V
Posted on Feb 21, 2025

“Erin is extremely professional and knowledgeable and guided us through the entire process, I would not hesitate to recommend her to anyone else buying or selling”

Melvern CT

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Little Miss Creek DR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Vahid M
Posted on Feb 19, 2025

“Erin has been a terrific agent in all aspects of home search for us. Her approach is factual and backed by data, while being completely understanding of the circumstances and respectful of the decision-making process. She never pushed us towards a deal and or delayed anything. She is very organized and prioritizes her clients. We have had an outstanding experience with her.”

Lake Place DR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

John W
Posted on Oct 3, 2024

“Erin was excellent at helping me prepare my home for listing and following through to close. She knew my home's area very well for making suggestions on pricing as well as best value upgrades and repairs to make before listing. Her communication was great through the process including availability via text cell as well as weekly status updates once the home listing went live. I had moved out as part of listing the property and Erin was also very helpful in managing the property once I had moved out. Full 5-star effort as a realtor ”

Lake Place DR

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Chad a
Posted on Sep 8, 2024

“Erin is a wonderful real estate agent. I highly recommend her and will do so to my friends and family looking to buy or sell in the future. She is very knowledgeable. She is very detailed and thorough during every step of the process. I know that her skills helped us secure our dream home and I m so incredibly grateful. ”

Ballina Canyon LN

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Chidi
Posted on Aug 14, 2024

“Working with Erin is a very pleasant experience. She pays great attention to details and an excellent communicator. She also goes above and beyond to ensure you have all the right information as you make your decisions. Erin is very knowledgeable of the real estate market and provides really sound advise and recommendations. It is a delight working with her and I won't hesitate to recommend her to friends or colleagues.”

Overall Rating
4.98/5
Rating based on 124 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.94 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience