Client Experience Ratings
Buyer's Comment
“I can t say enough. Ellen is the best and took care of everything Easy move and easy transaction. Thank you Ellen ”
Agent's Comment
Seller's Comment
“We recently worked with Ellen Pool to sell our home while living out of state, and we couldn t have been more pleased with how she handled everything. Managing a home sale remotely can be stressful, but Ellen made the process smooth and worry-free. She kept us informed every step of the way and handled the details on the ground so we didn t have to. When it came time to close, Ellen really pulled everything together and made sure the deal crossed the finish line without a hitch. Her professionalism and ability to manage the moving parts of a long-distance sale gave us real peace of mind. If you re looking for a realtor who is reliable, communicative, and gets the job done especially when you can t be there in person we highly recommend Ellen Pool.”
Agent's Comment
Buyer's Comment
“If I could give more than a 5 star rating, I would Ellen and her entire team were absolutely fantastic to work with. My communication with Ellen extended almost 2 years as we were nearing the end of our military career life and moving on to greener pastures. In that time Ellen continuously checked in with us to see if she could assist in any way as we geared up for our move back and was extremely patient and helpful to us in our home buying process. We are so grateful to have found such an amazing realtor who truly listens and cares about their clients wants and needs For anyone reading choose Ellen ”
Agent's Comment
Seller's Comment
“I want to extend a huge thank you to Ellen Pool for her exceptional work. She sold our home in just four days The entire process was professional, and we felt confident from the very beginning that we were in capable hands. Having a Realtor who lives in our neighborhood was very important to us, and Ellen exceeded our expectations. You won't go wrong choosing Ellen to sell your home.”
Agent's Comment
Buyer's Comment
“We had an incredible experience buying with Ellen and Melissa. We were buying from out of state and Melissa helped us find a home in a weekend trip and continued to support us as we closed. We were treated like family and we are so thankful for them both ”
Buyer's Comment
“Ellen Pool did an outstanding job helping us purchase our home. She was knowledgeable, patient, and always quick to respond to any questions we had. The process felt easy because of her guidance and experience. We couldn t be happier and would absolutely work with her again.”
Buyer's Comment
“A great experience with Ellen as always. Moving to Texas was made such a breeze and Ellen made the choice as easy as can be. We trusted her with my entire families move from an entirely different state and she didn t disappoint. The process was smooth, quick and as painless as purchasing a home and moving can be. I will always use and trust Ellen with all my, my family members and my friends real estate needs. Thank you Ellen. ”
Buyer's Comment
“Ellen and her team worked hard to ensure that our home purchase went as smoothly as possible. They remained in almost-constant contact even though we were purchasing during the holidays, exhibiting a desire to be as transparent and helpful as anyone could hope for. I would certainly recommend Pool Realty Group to anyone moving to the Houston metro area. Thanks team ”
Seller's Comment
“We bought our home using Ellen Pool in 2021 And with an unexpected move she helped us to sell our home in 2025. My interactions with her have created such a positive experience that I now consider her a friend. She is extraordinarily knowledgeable and trustworthy and I valued very much working with somebody with such knowledge and expertise. She brings class to the process ”
Seller's Comment
“While I am not normally one to do reviews, I do want to say if you are looking for someone who cares about you your situation not just someone going through the motions to sell your house, Ellen Pool is your girl ”
Seller's Comment
“Ellen was very helpful, offering options in a variety of situations, and great advice she gained from experience. Communication was a very important part of her excellent service. I would highly recommend her and her team. ”
Agent's Comment
Buyer's Comment
“ I cannot say enough great things about Ellen Pool Realty. I needed an agent quickly, and Ellen immediately accommodated me without hesitation. Since I was living in a different city, she went above and beyond by providing a full home video tour, which made the entire process so much easier and more comfortable. She was incredibly responsive and fast every single time I needed help or had questions no delays, no stress. Ellen is extremely knowledgeable about Montgomery County, which gave me confidence at every step, and she consistently reassured me that I was making the right choice with my property. If you re looking for a reliable, professional, and truly caring real estate agent, I highly recommend Ellen Pool Realty.”
Buyer's Comment
“Ellen and Todd Pool for helped us close an important chapter and open an exciting new one. Selling our home was not easy we were definitely one of the difficult cases but they never wavered. Through every high, low, twist, and turn, they showed up with patience, professionalism, and genuine care. We truly could not have done this without them. While we re sad to leave Lake Windcrest, we re grateful to still be close by and even more grateful for this incredible team who made it all happen. ”
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