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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
157 Surveys

Westgate DR

Surveyed on Mar 6, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Glourie DR

Surveyed on Feb 23, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Kirkwood RD

Surveyed on Feb 3, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Simon E
Posted on Feb 3, 2026

“Great service The team was knowledgeable in marketing my units and negotiating applications from start to finish. Highly recommend them ”

Sage RD

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Rose ST

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Dee D
Posted on Nov 3, 2025

“Ellen Krantz and her team were absolutely wonderful. Ellen is highly detailed, organized and professional. She has a deep understanding of the market and her advice was invaluable. She positioned my home very well for quick sale. I highly recommend Ellen and her team. ”

Sage RD

Surveyed 7 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Verone ST

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Donna K
Posted on Aug 26, 2025

“Ellen and her team are professional, knowledgable, warm, friendly, and communicate well and timely. It was a sincere pleasure working with Ellen and her team and I would highly recommend them as well as work with them again. Huge thanks ”

Taylorcrest RD

Surveyed 8 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Nichole B
Posted on Aug 14, 2025

“Ellen and her whole team made buying my first home a smooth and stress-free experience. They were patient, responsive, and explained everything clearly so I always felt confident in my decisions. I m thrilled with my new home and couldn t recommend them more ”

Sage Road

Surveyed 9 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Farzana S
Posted on Jul 11, 2025

“Great service. ”

28th ST

Surveyed 9 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Jessica J
Posted on Jul 10, 2025

“Ellen and her team were very professional and knowledgeable. We felt that we had the best team and would recommend them to anyone. ”

Agent's Comment

Ellen Krantz
Posted on Jul 10, 2025
Thank you so much!!! We really enjoyed working with you all!!!

Beall ST

Surveyed 9 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Amy H
Posted on Jun 29, 2025

“Would recommend Ellen to anyone who asked She is an absolute expert on the Heights market. She's incredibly responsive, and has your best interests in mind. ”

Cheshire LN

Surveyed 9 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Beth W
Posted on Jun 29, 2025

“Ellen has the knowledge of the market needed to make the sale. Her representation has been excellent for us as both buyers and sellers. Her office and staff are also professional and responsive. We highly recommend Ellen Krantz, her agency, and staff for real estate transactions in Houston. ”

Sue ST

Surveyed 11 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Branard ST

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Dahlgren B
Posted on Mar 20, 2025

“Ellen was fantastic She clearly has a wealth of knowledge in the industry, and the best part is how communicative she is, which ensured that the home buying process ran quite efficiently. It's clear that she has a great team, too like Rosana , who made sure everything ran smoothly. As first time homebuyers, there was a lot of comfort in trusting her team ”

Agent's Comment

Ellen Krantz
Posted on Mar 20, 2025
Thank you Dahlgren! We loved working with you both and are thrilled for you!

Valerie ST

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Karen E
Posted on Mar 10, 2025

“The Krantz Luxe Group is amazing - every real estate agent should hope to be this level. Highly recommend Ellen Krantz and her team to both sellers and buyers - could not have asked for a more knowledgeable, professional and more personable experience selling our home and buying a new one ”

Agent's Comment

Ellen Krantz
Posted on Mar 10, 2025
Thank you Karen! It was a pleasure working with your entire family!!! We are so excited for all of you!
Overall Rating
4.99/5
Rating based on 157 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience