UPDATED REVIEW:
I wanted to leave an updated review because what I originally posted is now the complete opposite of my mom’s experience. Since the original management team left, things have gone entirely downhill. My mother went a full week without AC during the hottest days, and the office staff offered no real help, no urgency, and no communication.
There seems to be constant staff turnover, and it shows. The office is unorganized, unprofessional, and it feels like no one knows what’s go...
UPDATED REVIEW:
I wanted to leave an updated review because what I originally posted is now the complete opposite of my mom’s experience. Since the original management team left, things have gone entirely downhill. My mother went a full week without AC during the hottest days, and the office staff offered no real help, no urgency, and no communication.
There seems to be constant staff turnover, and it shows. The office is unorganized, unprofessional, and it feels like no one knows what’s going on. What used to feel like a caring, supportive place now feels careless and frustrating. Because of how poorly this situation was handled and other issues, my mother will not be renewing her lease. It’s disappointing to see how much the management change has affected the quality of life for residents, especially elderly ones who rely on responsiveness and consistency. The potential is there, but the current management team is not providing it.
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My elderly mom has been living at The Edison for a little while now, and we couldn’t be more grateful for the office ladies, especially property managers. They are truly a ray of light! They’re always friendly, patient, and go out of their way to help with anything my mom and resident's need. It’s rare to find staff that genuinely cares like they do, and it makes such a difference. The building is well maintained, and my mom loves the quiet, at least as quiet as you can get being off Westheimer haha! The location is its best attribute, with plenty of dining options nearby. If you’re looking for a place that offers a comfortable living experience, I highly recommend The Edison.