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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
229 Surveys

Linton Downs PL

Surveyed on Mar 31, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Ian &
Posted on Mar 31, 2026

“We couldn t be happier with our experience buying our new home, all thanks to Donald. Having worked with him before, we already knew we were in good hands but he still managed to impress us all over again. He made the entire buying process feel easy and straightforward, even when things got complicated behind the scenes. He took the time to explain everything clearly, answered every question we had, and was always available when we needed him. What really stands out is how much he genuinely cares about his clients. We always felt supported and never rushed or pressured. He did a phenomenal job, and we re so thankful to have had him by our side during such an important time. We truly love working with him and wouldn t hesitate to recommend him to anyone. ”

Lost Lake LN

Surveyed on Mar 31, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Lindsey T
Posted on Mar 31, 2026

“We had such a great experience working with Donald to sell our home. This was our second time using him, and he truly exceeded our expectations both times. He made what could have been a stressful process feel smooth and manageable from start to finish. He s an excellent communicator always keeping us informed, explaining every step clearly, and making sure we felt confident in every decision. He was also incredibly responsive anytime we had questions, which made a huge difference. Thanks to his expertise and guidance, everything went seamlessly. We re so grateful for all his hard work and couldn t recommend him more highly. ”

Agent's Comment

Donald Thomson
Posted on Mar 31, 2026
Wow, thank you very much, Lindsey and Ian! I have loved working with you guys over the years, and I appreciate all the trust you put in me and Xanath to help guide you throughout the process. Y'all work hard with me, which really helps. Congrats on breaking a record on the home sale! - DT

Pavilion CT

Surveyed 3 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Rick &
Posted on Jan 28, 2026

“Donald was amazing He went above and beyond any and all of our expectations. He was Johnny on the spot in the moment and provided insight into the steps that we would be taking as the buying process unfolded. We would highly recommend him to anyone in need of a real estate agent.”

Agent's Comment

Donald Thomson
Posted on Jan 28, 2026
Or more like Donny on the spot?! Thank you for the nice words and for being the type of clients that communicated well and trusted the process. It resulted in a GREAT deal for you, and I'm really happy about that. Welcome to Houston, and thank you! I'll still be here throughout the years for guidance and help. Thanks! - DT

Salmon LN

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Agent's Comment

Donald Thomson
Posted on Nov 19, 2025
Thank you, Holly and Lannis! - DT

Juniper Blossom BND

Surveyed 7 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Clayton R
Posted on Sep 26, 2025

“We appreciated Donald s expertise and understanding especially as first time homebuyers We will recommend him to friends looking to buy in the area. ”

Agent's Comment

Donald Thomson
Posted on Sep 26, 2025
I appreciate it, Clayton! My business is built 100% on referrals, so I appreciate those future referrals very much. Congrats on the first home, and the way you guys did it is going to pay off with HUGE dividends in the future! Very, very proud of you guys. Gig 'em and congrats! - DT

Libbey LN

Surveyed 7 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Evan M
Posted on Sep 18, 2025

“We used DT for both the purchase of our new home and sale of our old home. Could not be happier with alol aspects of the experience. ”

Agent's Comment

Donald Thomson
Posted on Sep 18, 2025
Appreciate it, Evan and Kristen! Y'all had great success on both transactions. Well done and thank you for allowing me to guide. - DT

Kendahlwood LN

Surveyed 8 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Leann &
Posted on Sep 1, 2025

“Donald was knowledgeable about the market. He explained and communicated the process from start to finish. He went above and beyond our expectations. He is the best at what he does. Honest, trustworthy, and the best agent in the state of Texas ”

Agent's Comment

Donald Thomson
Posted on Sep 01, 2025
Thank you, Leann and Robert! Y'all came in trusting me from the get-go thanks to the referral, and that really helped us throughout. This was not an easy market for a Seller, but y'all allowed me to guide you through it and got great results. Thank you and congrats! - DT

Hunters Den DR

Surveyed 9 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Evan M
Posted on Aug 4, 2025

“Donald exceeded our expectations from start to finish. Super responsive and knowledgable. Can t recommend him and his team enough ”

Agent's Comment

Donald Thomson
Posted on Aug 04, 2025
Thank you, Evan and Kristen! You had said you would "make my job easy", and you sure did by being super communicative and on the ball with me. Y'all were awesome to work with, and I feel very good about the home y'all found and the terms we got it for. Way to work through all of that with me, and glad it all worked out in this potentially complicated real estate world! Congrats! - DT

Bristle Ridge LN

Surveyed 9 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Danny C
Posted on Aug 3, 2025

“I would never use another realtor. Donald is absolutely the BEST ”

Agent's Comment

Donald Thomson
Posted on Aug 03, 2025
Thank you, Danny! Best clients ever with well over 5-6 transactions together, and I always appreciate the trust and genuineness that y'all operate with. Thank you, thank you! - DT

Country Crossing CIR

Surveyed 10 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Ross K
Posted on Jun 22, 2025

“DT is the man He goes above and beyond for his clients. This was my 3rd home purchasing selling experience with him and I wouldn't use any other realtor in the Houston area He has incredible knowledge and experience, great communication, listens to and works for his clients, and most of all gets the job done ”

Agent's Comment

Donald Thomson
Posted on Jun 22, 2025
I appreciate it, Ross! You've been a great client for years. Congrats on the sale and move to the next stage! - DT

Friar CIR

Surveyed 10 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Holly B
Posted on Jun 20, 2025

“Donald was excellent to deal with. Knowledge, courteous, kind and quick to respond to email and phone calls. Highly recommend him.”

FRENCH OAKS

Surveyed 11 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Arnold &
Posted on May 7, 2025

“We had a very short window to find a new home, and Donald and Xanath came through for our family in a big way. They helped us quickly find the right home and made the entire process smooth and stress-free. Xanath was especially helpful in coordinating everything with the leasing agents, making sure all the details were taken care of. We re so appreciative of their support and responsiveness, they re fantastic to have on your side.”

Agent's Comment

Donald Thomson
Posted on May 07, 2025
We thank you, Arnold and Megan! Thank you for giving Xanath a shout out as she did help a lot on this one as sometimes lease transactions can be just as complicated as purchase transactions with everything that it is involved, and the time constraints are much shorter. So thank you for doing what you needed to do as well to allow us to help you like that. We are always here for the future! Thank you for all the trust. - DT

Cyrus Ridge LN

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Megan G
Posted on May 1, 2025

“Donald and his team provided excellence and integrity throughout every step of our home selling process. He is detail oriented, highly knowledgeable and genuinely places the interest of his clients first. Donald started off as our realtor and we ve now come to know him as our dear friend. Grateful to have sold our home alongside the DT team ”

Agent's Comment

Donald Thomson
Posted on May 01, 2025
Megan! We have experienced life with your family thru the years and we're so glad to be a part of all the moves to help you get there. Thank you for pointing out those nice comments. As Realtors, our

Brannon Point LN

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Whitney L
Posted on Apr 22, 2025

“We couldn't be more pleased with our experience working with Donald Thomson on our recent real estate transaction. Thanks to his expert guidance and deep market knowledge, our home sold at full price after being on the market for only six days, a true testament to his skill, professionalism, and dedication. Donald went above and beyond by helping us with staging and offering insightful presentation tips that made our home truly stand out. Throughout the entire process, he communicated everything clearly and thoroughly, ensuring we felt confident and informed every step of the way. We first worked with Donald during our very first home purchase back in 2014, and over the years he has become more than just a real estate agent, we consider him a true family friend. That trust and connection are exactly why we turned to him once again in 2025 for both the sale of our home and the purchase of our next one. We've used Donald multiple times and have referred him to many others, all of whom have had equally outstanding experiences. He continues to exceed our expectations, and we re grateful to have him in our corner.”

Agent's Comment

Donald Thomson
Posted on Apr 22, 2025
You guys have been with me since nearly the beginning! Very glad to be able to help your family make this move up in home, and the original home served you very well. Glad the process went smoothly, especially in today's more complicated real estate world. Mostly, thank you for the trust in allowing me to guide you guys. Congrats on the home sale! - DT

Maple Rapids LN

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Josh R
Posted on Jan 22, 2025

“Donald was by far the best agent I ve worked with, and he made the experience stress free for us. Very organized and knowledgeable from start to finish. I will be using him for any home I buy or sell in the future ”

Agent's Comment

Donald Thomson
Posted on Jan 22, 2025
I appreciate it, Josh! You were great at communicating and confirming things, which I really appreciate. You found a FANTASTIC home and property there, and I am glad I was referred to you to help you. Thanks! - DT
Overall Rating
4.99/5
Rating based on 229 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience