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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
35 Surveys

Betsy Hill DR

Surveyed on Jan 26, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena is a true professional. She was there every step of the way and could not have made the process any smoother. Very patient, understanding and competent. We were lucky to have her working with us and we wouldn t hesitate to recommend her.”

Vassar Street

Surveyed 10 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena has been a pleasure to work with She is knowledgeable attentive and is on your side throughout the entire process I couldn t imagine going through this stressful process without her Thank you for everything you do ”

Falling Moon Lane

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Kirkwood Road

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena (in my opinion) is exceptionally intelligent, and would most likely be successful in just about any forum or task presented to her. Luckily for us home buyers and sellers she has chosen real estate. Prior to her, I had worked with four other realtors. While being nice people, they could not come anywhere near to her competency level. A good analogy in my opinion is that she is like an Italian sports car in the realm of realty, the others I worked with are going to be the run of the mill domestics and imports. She really knew her stuff (all aspects of the entire experience, I was a buyer). There were no surprises. It was so nice not having to worry about hardly anything during the whole process (aside from securing the loan, which is a different item) as she was able to provide an answer or an idea to overcome any perceived challenges. Darena is quite market savvy. I believe she is a native Houstonian, and she impressed me by knowing some neighborhoods right down to the block, including businesses and rental properties. She is up to speed on market trends, identifying up and coming areas vs those transitioning downwards. Darena is very professional, and communicated as such. Again, there were no surprises, and if anything she was waiting on me to produce items I might need for the negotiation and purchase, not the other way around. Thankfully she is pretty patient, with a positive attitude also- I imagine that served her well when dealing with some of my hair-brained ideas. Overall, my experience working with Darena was absolutely top-notch. She is a realtor that will give you 110% (seriously, to use a worn-out trope). I had the notion that she puts herself in her client's shoes- she considers any problems experienced by the clients as her own and that would go for successes as well. To get that experience, a super smart, business savvy realtor with a huge heart to boot- don't find that combination too often. Would most definitely recommend ”

Darena Canizalez
Thank you so much for your kind words, Alex. Really appreciate you taking the time out to share your experience. I count myself lucky for clients like you. I look forward to working with you again in the future!

Dylans Point Court

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena was very helpful in finding the perfect location for my family. It was great working with her”

Brian Haven Drive

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We could not be happier with our experience with Darena and her team. We were able to snag the house of our dreams in a highly sought after neighborhood in a competitive market thanks to Darena’s skills and expertise. Darena made us feel as if we were her only clients and her top priority. We visited multiple houses and she accompanied us every single time. She was always available to answer our questions even when, unbeknownst to us, she was away on a family vacation. Her thoughtfulness and attentiveness to clients is genuine and goes above and beyond. Darena is fun, authentic and is always ready to roll up her sleeves! The communication with Darena did not stop at closing. She is incredible.”

Beaver Bend Road

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena made our experience delightful. She is a great person who truly loves her job and gives her all for her clientes satisfacción . When communicating with her she made our needs her first priority. All of the house we viewed with her fit our requriements. Over all our experience with her was more than satisfactory.”

Darena Canizalez
Guadalupe thank you for taking the time to share your wonderful experience as your feedback is valuable to me. Happy to hear I met your expectations in every way. Look forward to serving you for many years to come. All my best!

Campaign Circle

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We could not be happier with our experience with Darena and her team. 10/10”

Emory Peak Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena was splendid in all our efforts toward purchasing a new home;; knowledgeable and patient and available. It was an excellent experience and it concluded very well due to Darena’s diligence and care. We highly recommend her for any real estate transaction. Jane and Tom Walther ”

Glenyork Court

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena carries herself with exceptional professionalism and impressive knowledge of market trends. She has an eye for value and provides excellent counsel in negotiations. 10/10 we recommend her to anyone in the market for a new house!”

Darena Canizalez
Thanks for the awesome review, Toni! I work hard to meet expectations like yours, and I am so happy to hear I hit the mark for you. Look forward to working with you soon. All my best!

Malone Street

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena is outstanding! ”

Betty Jane Lane

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena is the best! She was thorough and professional and great to work with. She kept us apprised about available appointments and always let us know as soon as a new option came on the market. She was honest and forthright- no games. Darena was always available to answer our questions and to show any time. She is an excellent negotiator with a very personalized touch. Apart from being our realtor she is a great friend and cares greatly for her clients and the community. Highly recommended!”

Darena Canizalez
Thank you so much for the kind words, Rupali! Really appreciate you taking the time out to share your experience. I work hard to meet expectations like yours, and I am happy to hear I hit the mark for you. I am very lucky for friends and clients like yourself. I look forward to working with you again in the future! Enjoy your beautiful home!

Willowbend Boulevard

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena was amazing from the beginning until the end. You won’t regret picking her as your realtor.”

Darena Canizalez
Thank you so much for taking the time to leave a review. It was a pleasure working with you both Nicole! Wishing you a life time of beautiful memories in your new home. All my best!

Kipling Street

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena definitely goes above and beyond for her clients. 5 stars really isn’t enough to give her. This is my fourth time working (buying & selling) with her and really couldn’t be happier with her service. Following are the things that I feel Darena has consistently exceeded: 1. Expertise-Impressive knowledge level of the Houston market and of the various neighborhoods along with experienced negotiation skills. 2. Timely communication – Incredibly responsive to ALL of our questions and communications. She is patient, professional, very honest and informative. She guided us through every step the whole way through. 3. Care – This is where I really think Darena goes above and beyond. She genuinely has her clients best interest. Once again, Darena provided outstanding customer service and professionalism. She always made us feel like we were her top priority, she was very committed to listening and understanding our needs. She also checks in after closing. I highly recommend working with Darena. Oh and she has great restaurant recommendations! ”

Parana Drive

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Darena was incredible to work with from the very beginning. My fiance and I looked into multiple realtors and contacted a few after our initial research. We were immediately put at ease by how responsive Darena was to the things we mentioned as being important to us, and how she helped guide our house hunt tailored specifically to what we wanted. She was always there to answer any questions we might have and address any concerns. On top of having a great personality and being incredibly easy to work with, she was also very talented professionally. Her knowledge of the Houston area and all of its neighborhoods was exceptional. Darena went above and beyond any expectations we could have ever had when it came to taking care of our needs from finding the perfect home, making an offer, navigating the option period/inspections, finalizing closing, and even wrapping up loose ends afterwards. We could not have had a better person to work with buying our first home in Houston.”

Overall Rating
5/5
Rate based on 35 completed surveys.
Start FullStart FullStart FullStart FullStart Full
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience