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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
16 Surveys

Colony Falls LN

Surveyed on Apr 4, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Nathan S
Posted on Apr 4, 2026

“If you want an absolute rockstar of a realtor, look no further than Cortney Franks She is a true industry expert who pulled off the ultimate double-win: she helped us seamlessly sell our house AND find our absolute dream forever home Cortney s deep experience meant our home was priced perfectly and marketed brilliantly, landing us the right buyer in record time. Even when unexpected hiccups popped up along the way, she handled them like a pro, making the entire process from start to finish incredibly smooth and stress-free. We couldn't be happier. Cortney is simply the best ”

Timothy LN

Surveyed on Mar 25, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Elizabeth L
Posted on Mar 25, 2026

“I highly recommend Cortney for anyone in need of a dedicated and reliable realtor, especially when navigating the rental market. Finding a rental can be incredibly challenging, but Cortney made the entire process so much smoother with her patience, persistence, and genuine commitment to helping me find the right fit. She was always responsive, kept me informed every step of the way, and went above and beyond to ensure I had options that truly met our needs. What stood out the most was her positive attitude and willingness to stick with me, even when the process became difficult. Thanks to Cortney, we were able to secure a place I am truly happy with. I would absolutely recommend her to anyone looking for a realtor who is knowledgeable, hardworking, and truly cares about her clients.”

Cannon Pass CT

Surveyed on Mar 23, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

David M
Posted on Mar 23, 2026

“Courtney Franks is a consummate professional. ”

Shade Crest DR

Surveyed on Mar 23, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Winston Homestead DR

Surveyed on Mar 23, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Sarah O
Posted on Mar 23, 2026

“Cortney is, without a doubt, the best realtor you could ask for. This is the third time our family has turned to her for guidance, and each experience has been exceptional. She works tirelessly, treating your family as her own, and consistently goes above and beyond. Whether it's responding to texts or calls, she's always there, fully attentive to every detail of our wants and needs. For such an important life decision, you won't find anyone more dedicated and capable than Cortney.”

Tahoe Valley LN

Surveyed on Mar 6, 2026
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Melanie K
Posted on Mar 6, 2026

“I can t say enough good things about my realtor. I had to sell my home while living far away, which could have been incredibly stressful, but she made the entire process feel manageable and smooth. She truly went above and beyond. Not only did she handle the listing and sale, but she also helped coordinate and manage contractors, check on the house, and make sure everything that needed to get done actually got done. Having someone I trusted on the ground while I wasn t there made all the difference. She was always available, incredibly responsive, and just extremely competent at what she does. Anytime something came up, she already had a solution or was working on it. It honestly felt like she cared about the sale as much as I did. If you re looking for a realtor who is professional, reliable, and genuinely goes the extra mile for her clients, I would recommend her without hesitation. I m so grateful for all the work she put in to make this sale happen. ”

Obsidian Field DR

Surveyed 3 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Jesus L
Posted on Jan 13, 2026

“Cortney is an ansolute professional at her craft and worked with us to find our perfect home. We will work with her again in the future. ”

Creek Valley LN

Surveyed 9 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

SUNRISE GARDEN PATH

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Jennifer B
Posted on Nov 4, 2024

“Cortney Franks worked hard for us and gave us all the advice we needed during this experience. ”

Roycroft Lane LN

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Orangevale CT

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Ashley C
Posted on Aug 1, 2024

“Cortney was amazing every step of the way ”

Englewood Park LN

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Bittersweet DR

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Jeane p
Posted on Mar 13, 2024

“I had a tumultuous experience all around with the sellers and their realtor but Courtney was amazing in navigating that process. Last minute problems at closing were also avoided due to her diligence and caring for me as her client. I recommend her highly ”

Agent's Comment

Cortney Franks
Posted on Mar 13, 2024
Thank you SO Much for your kind words! I'm so happy we met and I enjoyed working with you even during the difficult times!

Paradise Creek Lane

Surveyed 3 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Kaylie
Posted on Apr 3, 2023

“She made this whole very stressful situation so much easier. She was wonderful and when the time comes that we need to use a realtor again she will be our first choice. I completely recommend her. ”

Chapel Pine Street

Surveyed 3 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Ashley C
Posted on Mar 28, 2023

“Cortney was great in finding our home! Very knowledgeable and realistic. She will definitely go to bat for her clients!”

Overall Rating
5/5
Rating based on 16 completed surveys.
Start FullStart FullStart FullStart FullStart Full
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience