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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
38 Surveys

High Creek DR

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Bradley S
Posted on Nov 13, 2025

“Brianna was attentive and engaged. She made this process more comfortable .”

Agent's Comment

Brianna Masterson
Posted on Nov 13, 2025
Thank you for your feedback and for placing your trust in me to sell your home. With a well-planned marketing strategy, we were able to navigate a tough market and find resolution to unexpected challenges, resulting in a successful, and early closing! I'm genuinely grateful for the opportunity to have represented you in the sale of your home.

Musky DR

Surveyed 10 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Shane H
Posted on Jun 11, 2025

“Best compliment you can give any service provider us be a repeat customer. This is the 3rd time Brianna has help me and my family. I would never even consider anyone else. Not just because she is a pleasure to work with, but because she is very very good at her job ”

Green Gables CIR

Surveyed 11 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Shane H
Posted on May 24, 2025

“Brianna is a true professional and extremely service oriented person - and just plain nice. She knows her business. I followed all of her advice and got an offer market offer in 1 day from listing. She would be my first, second and third choice as an agent. I highly recommend Brianna.”

Agent's Comment

Brianna Masterson
Posted on May 24, 2025
Thank you so much for your thoughtful feedback. It was truly a pleasure representing you in the sale of your home. I'm especially glad to hear that you were pleased with the results! Our targeted marketing strategy proved effective in attracting strong buyer interest. Your trust in my market knowledge and experience mean a great deal to me, as I strive to deliver superior customer service for each of my clients.

Fox River DR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Caradoc Springs CT

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Agent's Comment

Brianna Masterson
Posted on Oct 16, 2024
Thank you for providing feedback on your experience working with me on the purchase of your new home. It was my pleasure to assist your family in finding the right home at the right price. I hope you all enjoy your home for many years to come!

Bluefish CT

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Shane H
Posted on Aug 2, 2024

“Brianna is a pleasure to work with. Not only was it a very positive experience, but she is also extremely knowledgeable and very professional. You could not find a better real estate agent to assist you.”

Agent's Comment

Brianna Masterson
Posted on Aug 02, 2024
Thank you for taking the time to share your experience working with me on the purchase of your home. We navigated challenges that Hurricane Beryl threw our way, to a successful closing. It was my pleasure to assist you in your Real Estate endeavors!

Egan Lake PL

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

James P
Posted on Jun 30, 2024

“Brianna was fantastic during the whole process. She worked extremely hard promoting and marketing our property. She was always timely in responding to our emails. text messages, and phone calls. Her advice and knowledge were invaluable. I would strongly recommend her services for anybody buying or selling a house. ”

Shiny Pebble PL

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Corey &
Posted on Sep 22, 2023

“Brianna is exceptionally patient, professional, and knowledgeable. She has the heart of a teacher and puts her client s best interest first. As first time buyers in a chaotic market we needed a lot of guidance and help, we are grateful for having Brianna in our corner throughout the process.”

Agent's Comment

Brianna Masterson
Posted on Sep 22, 2023
Thank you for providing feedback on your experience as my client during your recent home purchase. I appreciate the trust placed in me to guide you through this tough market and the entire purchase process. I look forward to seeing your family make this house a home!

Green Gables Circle

Surveyed 2 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Mark &
Posted on Jun 12, 2023

“We could not have been more pleased with your experience3 from beginning to end We would recommend Brianna to anybody wanting an agent to help guide them through the process ”

Agent's Comment

Brianna Masterson
Posted on Jun 12, 2023
Thank you for your valuable feedback. It serves as a reminder of why I love what I do and motivates me to continue providing exceptional service to all my clients.Selling a home can be a complex and emotional process, and I'm thrilled that I could be there for you every step of the way. Working together to sell your home was a wonderful experience, and I'm thrilled that I could make the process smooth and successful for you. Your satisfaction and happiness are my ultimate goals, and it's incredibly rewarding to know that I achieved that for you. I genuinely appreciate your trust in my abilities as a Real Estate professional.

Crossed Birch Place

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Corey &
Posted on May 17, 2023

“Brianna s expertise in real estate and knowledge of the local market is unparalleled We are extremely grateful to have her in our corner She has the heart of a teacher and has been extremely patient with us during this process We highly recommend her to anyone seeking a kind intelligent experienced real estate professional ”

Blue Wildflower Place

Surveyed 2 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Jessica B
Posted on Apr 29, 2023

“Brianna was professional extremely knowledgeable about the market in our area clearly explained each step of the process provided us with data to help make decisions and was responsive She garnered a lot of trust and credibility with us We would highly recommend Brianna as a realtor after our experience with her ”

Agent's Comment

Brianna Masterson
Posted on Apr 29, 2023
Thank you for the feedback! It was my pleasure to assist in selling your home. Earning and maintaining the trust of clients by discussing the hyper-local market conditions, reviewing comparable sales data, and navigating the home selling process from the beginning through to a successful closing, is paramount to me. I appreciate you placing your trust in me to effectively market and sell your home so you can move on to your next adventure!

Laurie Darlin Drive

Surveyed 3 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Agent's Comment

Brianna Masterson
Posted on Aug 04, 2022
Thank you for the feedback on your experience as a buyer client to purchase your new home! It was my pleasure to represent you and get to know you better. Working together to develop the winning offer strategy and knowing you have found the best home at the best price, in this active market, are the greatest highlights for me. I hope you find joy in your new home for many years to come!

Hickory Pecan Trail

Surveyed 4 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Agent's Comment

Brianna Masterson
Posted on Jan 07, 2022
Representing you in the purchase of your new construction home was such a pleasure! We found the perfect floor plan, in right location, at the right price! I hope you enjoy your new home for many years to come.

Hardin Store Road

Surveyed 4 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Agent's Comment

Brianna Masterson
Posted on Jan 04, 2022
It was my pleasure assisting you in the successful sale of your home; which resulted in closing over the asking price! I appreciate you putting your trust in me to prepare your home for listing, negotiate contract terms to the best outcome for you, and support you throughout the sale and beyond.

Fayette

Surveyed 4 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Agent's Comment

Brianna Masterson
Posted on Nov 06, 2021
Thank you so much for allowing me the opportunity to represent you in the purchase of your new home!
Overall Rating
5/5
Rating based on 38 completed surveys.
Start FullStart FullStart FullStart FullStart Full
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience