Overall Client Experience Rating
Competency
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests
Market Knowledge
Exhibited knowledge of the real estate market, the neighborhood and community
Communication
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted
My Experience
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Street Name: Country Place Drive
Represented the Buyer
- Survey On 04/30/2018
Susan wa imamadeni deatta realtor no nakade saikouni subarashii professional deshita. Binsokuna respond, needs no mikiwame, negotiation no skil wa motoyori totemo shinmi ni natte kuremashita. Bukken no daishou ni kakawarazu best wo tsukushite kuremasu. Eigo, nihongo, chuugokugo ni taketeite shorui no nihongo deno setsumei wa totemo tasukarimashita. Fudousankankeide service ga hitsuyouni nattatokiniwa mayowazuni Susan wo osusume shimasu.
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Street Name: Golden Thistle
Represented the Buyer
- Survey On 04/17/2018
Susan is so professional. Smooth, reasonable and comfortable deal. Thank you, Susan! You are awesome.
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Street Name: Midway Court
Represented the Buyer
- Survey On 04/02/2018
They are very good realtor.
They found house to meet my request immediately and communicate with me very closely and quickly.
And they supported very much including utility set-up as well.
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Street Name: Rippling Creek Lane
Represented the Seller
- Survey On 03/19/2018
Always inform information timely. Great service.
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Agent Comment:
Thank you! I am so pleased that we were able to make the house so perfect before bringing it to market. We were able to get multiple offers and then select the best buyer for the house, and close so smoothly. I am very happy with the way the whole transaction went. Congratulations!!
Street Name: Sun Harbor Drive
Represented the Buyer
- Survey On 02/23/2018
Good knowledge about market, house, system. quick response all the time and great support not only for renting the house but also utility, security, etc. The realtor can speak Japanese as well which is very helpful for Japanese ex-pat to understand the situation here in Texas.
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Agent Comment:
Arigatou, Osamu! It was my pleasure to work with your beautiful family to find you a house. If you ever need anything at all, please feel free to contact anyone on my team! Susan
Street Name: Sun Harbor Drive
Represented the Seller
- Survey On 02/22/2018
Once again Susan and her team helped me find a high quality tenant for one of my rental properties. Because her firm specializes in Japanese expat relocation, she is able to match the best tenants to the best properties. Thank you, Susan!
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Agent Comment:
Great teamwork, James. Thank you for trusting us to find the best tenant for you. ARG will do our best to manage your properties and your tenants going forward.
Represented the Seller
- Survey On 02/10/2018
Susan was excellent in helping me during whole process. She is very experienced professional with great market knowledge, commication skills, reliable, network of cost-effective contractors. I am very satisfied and would like to highly recommend Susan as great realtor.
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Street Name: Orchard Glen Court
Represented the Buyer
- Survey On 02/05/2018
For Japanese, explanation & preparation are very fine.
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Street Name: Blue Jasmine
Represented the Buyer
- Survey On 03/20/2018
We had a wonderful experience working with the team of Susan Annoura and Shantel Looker of Annoura Realty Group as they helped us find a wonderful new home for our family. We appreciated their attention to detail, their quick responsiveness and how they helped us through every step of the process and made this a stress-free process.
Susan's negotiation skills really set her above the rest. I would highly recommend Annoura Realty Group to anyone looking to buy or sell a home!!!
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Agent Comment:
Thank you, Lisa! We were honored you let us handle your purchase. You are a dear friend and the best assistant anyone could ever ask for. I am so happy you got the house you wanted and that you, Alex, and the kids are enjoying your new home. It's so crazy to think that after all these 40+ years we all ended up right back in Clear Lake and our kids are now walking in our shoes. Love you guys! Susan
Street Name: Oak Chase Drive
Represented the Buyer
- Survey On 01/06/2018
(Write in Japanese by romaji) Susan ha nihongo ga dekirunode totemo tasukarimasu. Onegaigoto no mail eno hensin mo totemo hayaidesu. Gas ya Suidou no settei mo tasuketekuremasu. Nyuukyo sita ato no huguai no taiou mo good desu. Huguai no shuuri mo yattekuremasu.
From Japanese client point of view, she can speak Japanese and she knows what Japanese like and this is very helpful for Japanese moving in Houston. She responses very quick even in holiday season. Her team helps everything such as setting up for Gas, Water and Electricity. Good constructor in her team so that I could solve many things even after jumped onto the house.
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Agent Comment:
Thanks, Kazuma and welcome to Houston! I am glad to be of service to you and your family. Phone, email, or text either me, Koh, or Shantel and we can help you anytime!
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