Susan Annoura

Annoura Realty Group, LLC

"International Client Representation in Houston, Texas. Japanese Expat Relocation Specialist "

Overall Client Experience Rating

Print View

4.99




4.99 / 5.00
Based on 322 Completed Surveys

Competency

  4.98/5.0

Market Knowledge

  4.99/5.0

Communication

  4.99/5.0

My Experience

  4.98/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Cobre Valley Drive

Represented the Buyer

- Survey On 02/23/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Cobre Valley Drive

Represented the Seller

- Survey On 01/06/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
In an off season, this home took longer than expected to lease, but Susan’s team did not give up. They helped me find cleaners, repairmen, gardeners, handymen to get the house ready after the previous tenant moved out. Now that it is leased, Team Annoura is helping me manage the home. Thank you very much!
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Street Name: Falling Springs Lane

Represented the Buyer

- Survey On 01/04/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Hughes Road

Represented the Buyer

- Survey On 12/27/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
This is the third house I purchased with Susan’s assistance. I will definitely work with Susan when I am ready to buy a next one. She was just more than perfect. I do not have any concerns and would give her the highest possible rating as a realtor.
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Agent Comment:
It is always my honor to help you. This particular house we found iis so amazing and special. I am so happy that you were able to buy it and wish you many years of happiness with it. Thank you for your trust and friendship.
Street Name: Sonora Canyon Lane

Represented the Buyer

- Survey On 12/20/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Susan was amazingly helpful and efficient during the entire process of purchasing my new home. She was always available on any day of the week and at any time even after midnight! Her knowledge of the real estate market is above perfection and she will answer to any questions you may have with precise advice. Susan is a perfect example of an industry expert who you would like to choose as your advisor if you are looking to rent or buy a house. She has a strong connection to any kind of market related business partners such as the mortgage company, title company, home warranty company, etc. Susan is someone who will provide you a level of service way beyond your expectations and you will definitely not regret to have her besides you during the entire process. She has a great personality too and always lots of laughs when you talk to her. Her team is also very supportive and efficient whenever you need extra support from them. I will definitely recommend Susan Annoura if you are looking for an expert!
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Agent Comment:
I am overjoyed at your kind comments! Clients like you make my job so worth it. I thoroughly loved looking at houses with you both, imagining different negotiation scenarios, and most of all, helping you get the house you really loved. I treasure your friendship and am honored you chose me to be your trusted realtor. If I can ever help more in any way, you know you can always reach out by phone, text, or email. I will continue to challenge myself to answer you within seconds. HAAAAAA!!!
Street Name: Kiam Street

Represented the Buyer

- Survey On 12/19/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Susan was an amazing help for us as first time homebuyers and made it an extremely easy process for us. From being available whenever and communicating with us throughout the entire process she led us step by step and we felt supported the entire way. We really appreciate her experience with the whole offer process as well and glad to have her on our team when negotiating.
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Agent Comment:
Thank you David and Elizabeth! I am so glad that I could be a part of your home buying experience. I can’t wait for you to settle in and for our two families to hopefully go fishing together someday!
Street Name: Misty Meadow Street

Represented the Seller

- Survey On 12/08/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Golden Thistle

Represented the Seller

- Survey On 12/05/2020
Overall Rating: 4.30/ 5.0
Competency 4/5.0
Market Knowledge 5/5.0
Communication 4/5.0
My Experience 4/5.0
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Agent Comment:
Thank you very much for taking the time out of your day to take this survey. It deeply saddens Fayth and I that you did not feel like you received a perfect 5 star service. We were pleased to be able to find a qualified tenant despite the current circumstances and for the highest price point in your subdivision for 2020. If there was a moment where you felt that we didn’t deliver a 100% customer service, please reach out and let us know how we could have done better. Thank you and congratulations again!
Street Name: Middleoak Grove Lane

Represented the Buyer

- Survey On 12/02/2020
Overall Rating: 4.50/ 5.0
Competency 5/5.0
Market Knowledge 3/5.0
Communication 5/5.0
My Experience 5/5.0
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Agent Comment:
We feel so ZANNEN that you felt that we were lacking in our market knowledge. We believe we did our absolute best to show you multiple houses in your desired area and continued to assist you with more knowledge about your neighborhood, the schools your chosen homes zoned to, even the rankings of all the schools. We tried hard to make sure your move from abroad was smooth and comfortable by dedicating two additional staff to handle all your utilities and answer all your questions, even days and weeks after your move in. We wish you and your beautiful family all the best in Houston!
Street Name: Glenshannon Drive

Represented the Seller

- Survey On 11/18/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
In a slow rental season, Susan was able to show my property and put together a win win situation for all parties. I am very pleased to have this rented out. Thanks you, Susan!
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