See what locals have to say

I’ve had a great experience living at Elevate at Sundance in New Braunfels. The community is clean, modern, and well-maintained, and the amenities are a huge plus — the pool, fitness center, and common areas always look great and are easy to enjoy. The apartments themselves are spacious, stylish, and thoughtfully designed, with updated finishes that really make it feel like home. Maintenance has been quick and responsive anytime I’ve needed something, which I really appreciate.

This was an amazing experience while apartment hunting with my partner! The minute you walk into the community, everybody greets you with a smile or telling me hi. The people who work in the office are great and very nice! They understand any situation you're in and will help you resolve any issues you have. Stephen was the person who took me and my partner to tour the apartment. He was very professional And had the best attitude I've ever seen! I would definitely recommend this place. If you are looking for a safe home with amazing people they also host lots of events and are very inclusive with their residence. I was very satisfied with how everything went

My husband and I moved into this property in August of 2020, back when it was still called Villas at Sundance. At the time, we absolutely loved it. The neighbors were respectful, the noise level was minimal, and everyone we met was pleasant. Unfortunately, that version of this property no longer exists. Shortly after moving in, we began having issues with our dryer. It took seven maintenance requests for the problem to actually be fixed. For context, my father owned his own appliance repair business, so I have some working knowledge of how these things function. I was able to diagnose the issue myself and repeatedly explained—very clearly—to the office and maintenance staff what the problem was: the dryer vent was clogged. I was told over and over again that nothing was wrong. Maintenance came out multiple times. They replaced the heating element three times (completely unnecessary), and on three other visits told us the dryer was “working fine.” Spoiler alert: it wasn’t. After the sixth failed attempt, I followed their instructions to call emergency maintenance “when it happens again.” I did—again explaining that the dryer worked perfectly when not connected to the vent. Shockingly, on the seventh visit, they finally cleaned the vent. And wow—problem solved. Imagine that. Exactly what I had said was wrong from the beginning. Despite this incompetence, we liked the community enough to stay. We originally lived in a small 2 bed/2 bath and later transferred into a larger unit. We were model tenants: never late on rent, no complaints, no issues. We signed one 12-month lease followed by a 15-month lease and fully intended to stay another year or two. That changed when we received our renewal offer. They wanted to raise our rent to $1,569. Naturally, we checked their website to see current pricing—and were shocked to find the exact same units listed for as low as $1,289. So we reached out to the office to ask if they were willing to discuss the price, considering our long tenancy and spotless rental history. The answer? No. Non-negotiable. “Market value.” Funny how the “market value” was hundreds of dollars less for new tenants. After that conversation, we began looking elsewhere. We were given our renewal well before November, with our lease ending in January, so we had time. About a month later, someone from the office called asking why we were leaving. I explained—again—and was once more told nothing could be done about the rent. This time, however, they generously offered two months free. How thoughtful. Except by then, they had multiple identical units listed for $1,400 and—once again—$1,289. I explained that at the price they wanted, we were finding houses—not apartments—and it made absolutely no sense to overpay simply out of loyalty. Loyalty, apparently, only goes one way here. Fast forward to today. I checked their website out of curiosity. Our exact unit is now listed for—wait for it—$1,289. So let’s recap: they lost tenants who paid on time every month, caused no problems, and lived there since 2020… all because they refused to lower the rent to the same price they were actively advertising to strangers. Or even keep us at the same rate. What this place turned into is honestly embarrassing. Greedy, poorly managed, and completely uninterested in retaining good tenants. Call it “market value” all you want—it’s still a scam.

My fiancé and I visited several apartment communities during our move from Houston to New Braunfels, and none of them came close to the level of customer service and genuine care that Aaliyah, Rebecca, and Stephen provide. From the moment we walked through the door, the team made us feel welcomed. The way they handle the resident experience truly reflects in how well they care for both the property and the apartments themselves. Aaliyah, especially, has made this entire process feel easy and positive. Her patience, kindness, and professionalism were the main reasons we chose to move here. Even after we moved in, she continued to help us with any questions or concerns we had, and we are truly appreciative of everything she’s done to make our transition smooth and stress-free. We love it here and are so glad we chose this community!

I've lived here for 4+ years and this complex really feels like home! The maintenance guys are always on top of it and Aaliyah is just the sweetest girl ever and seriously so helpful, even my babies love coming to the office to visit her. They've all helped with any issues we've come across as well and helping us transition out of the complex so smoothly. The amenities are great and the community is even better!! I will definitely miss living here!