"This was my first time purchasing a home, and I had NO IDEA what I was doing. I talked to a few realtors but the moment I first sat down with Susan Brock and Lyonel Anderson, her associate, I knew they were the realtors for me. They listened and asked all of the right questions. They were able to ask the questions in such a way that they got the information they needed in order to make the search for my home most effective and efficient for me and my needs.
They were patient and took note of all of my (very picky) requirements for a house. They talked to me about the entire home buying process and made me feel very at ease. I left that first meeting feeling less stressed and less overwhelmed. However, that feeling didn’t end there. Because of Susan and Lyonel’s time and attention to me, I felt taken care of the entire process. I was never worried that we wouldn’t find my dream house because I knew that they cared more about me finding the perfect home than they did about making a quick transaction for money.
Susan and Lyonel answered all of my (numerous) questions immediately. They communicated with me in whatever manner was best for me—whether that was text, email, Snapchat, social media, or all of the above. They were always in contact, sending me homes to look at, planning visits, etc. Then, on days we would go look, they scheduled 2 hours but always ran as long as I was willing to go, sometimes we would look for four hours. However, and most importantly, they never made me feel like I was an inconvenience or wasting their time or taking too long to decide on my house. They NEVER rushed me through a decision. When they showed me a home, they were incredibly knowledgeable about the area and the house. They would talk to me about the neighborhood before we drove it. Then when we got to the house, they would ask me if I’d noticed the grocery store nearby, or a motel that I might not want to leave near or they would point out how busy the street was and asked if that was an issue for me. Next, they would walk through the house and point out the pros and cons of the home/layout/fixtures, etc. In everything they did, they went above and beyond for me.
Ultimately, after showing me 23 different homes in various neighborhoods, they got me my dream house and my dream house wasn’t even on the market yet! I will never use another realtor to buy or sell a home. I’ve already started telling all of my friends about them. Even my parents who have bought and sold many homes said they had never seen realtors be as knowledgeable or go so above and beyond as Susan and Lyonel did.
"Susan knows this Houston community inside and out, and she is extremely hard-working. After Harvey, she organized a massive relief effort that got helping hands into homes, supplies to people who needed them, and connected people in need with resources. She put countless hours of time and energy into these efforts. She is invested in this community, and she will work extremely hard to find a home for you. I would not hesitate to recommend Susan and her whole team."
"Susan is a member of our community in SW Houston who works tirelessly for the good of the community and invests her time and energy in making the world a better place. She has helped friends of mine buy, sell and rent their homes and she is energetic, sharp and a lot of fun. I highly recommend her."
"Fairway Independent Mortgage - The Kelso Group has closed many-may loans for Susan.
Everyone of her clients rave to me that she is a great realtor and just an incredible person.
From our side of things - she does everything you would want in a realtor: she is quick to respond, gets her clients pre-approved first, and communicates efficiently and effectively.
Clients that want a great experienced realtor should call Susan Brock!
Cary Michael Cox
"Susan Brock is attentive to detail, committed to excellence, and prioritizes relationships. You can trust Susan. Period. "
"Susan is not only an amazing realtor but a remarkable woman. She will go above and beyond for someone regardless if they are her client or not. I have never bought a home, but when I do, there is no one I would trust more to find me the perfect house. "
"Susan is the bomb! She is honest and genuinely cares about family, friends and community. Susan helped spearhead relief efforts from Hurricane Harvey and is a true leader. Highly recommend her!"
"Extremely competent in her abilities and exhaustive in her disposition towards helping us find the home we were looking for. Highly recommended. "
"Susan is the best in Houston! My experience with her was amazing. She helped me buy my home and then sell it years later. Because it was the recession, I was worried about losing money on the property. Susan sold it quickly and at a profit! She is professional, personal, and patient when finding you a home! "
"Susan has helped my buy and sell a property. The knowledge and dedication of Susan and her team are top notch. She continues to go above and beyond not just as a Realtor and Broker but in her commitment to the community.
When hurricane Harvey left his mark on our community, Susan and her team where there, in the community cleaning houses everyday helping families get their lives and homes back on track. She continues this work today.
Susan is part of the community, she knows the market and knows how to make things happen. "
"When my husband and I started thinking about purchasing our first home, we immediately wanted to talk to Susan. She has years of experience and both a breadth and depth of knowledge of the real estate market in southwest Houston. She has been a patient teacher about the ins and outs of home buying, and supported our decision to hold off on purchasing after we flooded during Hurricane Harvey. When we are finally ready to make the plunge into homeownership there is no one else we will trust with helping us find a home! "
"Ms Susan is a super great person to work with. she is friendly, kind, and easy going along with others. She is a smart, intellectual lady. "
"I have known Susan Brock all her life. She is exceptionally able, hardworking, honest, bright, knowledgeable and an outstanding person."
"I know Susan and her family and can attest to her professionalism and dedication to details and results. She would be a great asset to her existing and potential client. "
"Susan is knowledgeable, thorough, and a pleasure to work with. I have recommended her to many of my friends. "
"Very professional and knowledgeable about the area. Great help in renting a space after Harvey"
"I have worked with Susan with one of her sellers. She has a true heart for people and what their needs are. Each real estate transaction is unique and Susan knows this and makes the process so much easier."
"My wife and I have known Susan since we moved to Houston in 2004. She is a great resource, hard working and sharp person to have on your side as you do both retail and investment real estate. We have since become friends outside of business. We highly recommend her as an agent to meet any of your real estate needs."
"It was a true blessing to work with Susan and Angie after we flooded. They really went above and beyond to find listings, work with listing agents, and show us several properties in a timely fashion. So quick! So efficient! So friendly! So helpful! By far, the best experience I've ever had working with a realtor. Now, I won't use anyone else. THANK YOU!"
"Susan Brock is not only a stellar realtor, she is a loyal friend and a remarkable human being. She knows Westbury and surrounding neighborhoods very well, and she lives here, too, so she loves and invests in this community, as evidenced by her immense involvement in Hurricane Harvey relief efforts. If you're looking for a home in southwest Houston, you really can't go wrong with Susan or anyone at Brock and Foster. They're simply the best!"