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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
52 Surveys

Avenue

Surveyed on Mar 15, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Cottonwood Green LN

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lana was very much involved in the whole process from showing to signing Excellent service ”

Carsen BND

Surveyed 4 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lana did exceptional work for us on this property. She made sure the house looked great for staging showings. She moved quickly when the first buyer fell through to find another buyer right away. This was my mom s house and she was downsizing after almost 25 years. Lana took it upon herself to go beyond her responsibilities to make sure an estate sale and subsequent trash removal was set up and came off perfectly-we didn t have to worry about anything. Once again, it was an amazing experience working with Lana Heiman-and once again she did a wonderful job.”

Chaparral Berry DR

Surveyed 4 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lana was perfect every step of the way in our sale. She led the way in the staging showing process, making things very easy for us. Then, when there were challenges a delay with the buyer, she was always a great leader advocate. Always staying calm talking us through the process-making suggestions guiding us, but never pushing us to make any moves we didn t want to make. We couldn t recommend her more ”

Nolda ST

Surveyed 5 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lana was extremely helpful as usual, she went over beyond to help find our rental after moving back to the great state of Texas. We will be working with Lana again in 2024 when start looking for a home to buy. Thank you Lana ”

Lana Heiman
My pleasure!

Schwartz ST

Surveyed 5 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lana really knows Houston and is an absolute joy to work with ”

Cordell ST

Surveyed 6 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It was great working with Lana She s an absolute professional She was knowledgeable, disciplined, and responsive. Highly recommend Lana for anyone looking to buy sell.”

Ballad Drive

Surveyed 10 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Avenue K Rear

Surveyed 11 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It is a continued pleasure to work with Ms Lana as our Real Estate Agent She is attentive confident a wealth of knowledge in many facets of her industry She is a household name We love her ”

Pacific Street

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Corbin Street

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lana is EXCELLENT to work with! Lana was very thorough on expectations from Owners/Landlords and made sure that we had every detail and checklist marked before applying only to have our request approved the same day! 10/10 Highly recommended! ”

Green Lawn Drive

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

18th Street

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lana made my first time home buying such an easy and enjoyable experience! Her knowledge of the area, coupled with her knowing what I would like, helped me find the perfect home. She was watching out for my best interest since the beginning. I couldn’t imagine being with anyone else through this process. I won’t do another transaction unless it’s with Lana!!”

Chantilly Lane

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lana was awesome. She worked hard and got us our dream house, in a very difficult market.”

Janak Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
4.96/5
Rate based on 52 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.94 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.94 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience