First of all congratulations on 4% and a BTSA! The best way to approach it is to speak directly with the builder sales agent. Since most contracts are written on their forms, it is sometimes buried in the pages. You can innocently ask"per the MLS there was a BTSA and I didn't see it reflected on the contract, can you direct me to where it is listed?" This is a very non-confrontational way to express that you want to be paid what you were promised and should lead to resolution. Most builders don'...

First of all congratulations on 4% and a BTSA! The best way to approach it is to speak directly with the builder sales agent. Since most contracts are written on their forms, it is sometimes buried in the pages. You can innocently ask"per the MLS there was a BTSA and I didn't see it reflected on the contract, can you direct me to where it is listed?" This is a very non-confrontational way to express that you want to be paid what you were promised and should lead to resolution. Most builders don't want to tick off Realtors. It may have been an oversight. If it was not included, ask what can be done to remedy it or who you need to speak with. If need be, include your broker in the conversation.