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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
134 Surveys

Rutland ST

Surveyed on Mar 28, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Winsome LN

Surveyed on Mar 12, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Sarah B
Posted on Mar 12, 2026

“Kelley is kind, thoughtful, and very knowledgeable I would recommend her to anyone ”

Edgewood Haven DR

Surveyed on Mar 3, 2026
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Lynette S
Posted on Mar 3, 2026

“Kelley is very knowledgeable and provides excellent customer service- from meeting inspectors to finding providing answers to any detailed questions regarding the home purchasing or buying ”

Indian CIR

Surveyed 4 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Renee D
Posted on Dec 23, 2025

“Kelley is the kindest, most patient and most supportive agent I ve ever met. She also made the process easy and fun.”

Stoney Brook DR

Surveyed 5 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Isaiah C
Posted on Dec 4, 2025

“We have used multiple realtors across the US Kelly has been the best, hands down ”

Briar Forest DR

Surveyed 10 months ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Laura M
Posted on Jun 26, 2025

“Kelley is amazing. It was my first time to work with her, and I will definitely use her again in the future. Very knowledgeable and professional.”

River CIR

Surveyed 11 months ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Melinda A
Posted on Jun 14, 2025

“Kelley Austin is our friend, and highly professional as well She marketed our home very well, and left no stone unturned . Sensitive at the same time since this has been our home for close to 35 years. Great company and the selling aspect ran so smoothly. ”

Olympia DR

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Nicholson ST

Surveyed 1 year ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Kathleen S
Posted on Apr 21, 2025

“I found Kelley Austin by reading her google reviews. We spent over 8 months seriously looking for homes in the Houston area. It was time consuming and exhausting. We ended up putting offers and earnest money down on 4 homes. For a variety of reasons, 3 of them didn't workout. Kelley's communications skills were incredible, she was honest, kept us informed about aspect of each offer and stuck with us thru some very difficult and stressful negotiations. She has the patience of a saint, I do not. She understand contracts and explained all the little details that can often be overlooked by buyers and sellers alike. We are never moving again, unless by coffin, when and if that time comes, she will definitely be our realtor. She is the best ”

Stones Throw RD

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Renee D
Posted on Oct 19, 2024

“Kelley was so easy to work with in every way - unflappable, supportive, knowledgeable, and fun - an all-around success - what more could you want ”

River Glyn DR

Surveyed 1 year ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Anna H
Posted on Sep 26, 2024

“Best REALTOR. Has always been there to help get through the hurdles of leasing my home.”

Post Oak Timber DR

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Donna B
Posted on Apr 27, 2024

“Kelley is the consummate realtor. Super knowledgeable with a great deal of experience. This is my second time to use Kelley. I highly recommend her. ”

Post Oak LN

Surveyed 2 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Nathan S
Posted on Apr 7, 2024

“Kelley Austin did a superb job under extremely difficult conditions and a very short timeline. I can recommend her without reservation. Nathan K. Schatzman”

River Glyn DR

Surveyed 2 years ago
Represented the Seller
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Seller's Comment

Vivian G
Posted on Jan 16, 2024

“Kelley is hands down the best realtor we have ever worked with. From her market analysis to helping us keep leaves clear when we were out of town to waffling buyers, she cooly and calmly handled the deal. She made excellent recommendations as to staging which we heeded, with great results. We are super satisfied how relatively stress free she made the experience ”

Briar Forest DR

Surveyed 2 years ago
Represented the Buyer
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Buyer's Comment

Betsy A
Posted on Aug 27, 2023

“Kelley went above and beyond in all areas ”

Overall Rating
4.99/5
Rating based on 134 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience