Help Center

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Frequently Asked Questions

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Having trouble finding your dream home? Need some clarification on search criteria? You've come to the right place. is a big website with a big goal; to help you find your dream home and to help our more than 30,000 members help you do the same thing. And we could all use a little guidance along the way. Below are the answers to some of the most commonly asked questions our team receives. Don't see what you're looking for? Contact us directly at or click the feedback tab on the website and we'll get back with you as soon as possible. Happy house hunting!

Click on each question to view details:


Q: How do I search for listings on

Q: Why can I see some search filters and not others?

Q: Why am I not seeing any search results? I picked the right criteria!

Q: Why are all my search results showing the same list price?

Q: How can I organize my search results? I always have to scroll through homes I can't afford to find the ones I'm interested in.

Q: Why are you only showing 120 search results?

Q: This property I found says it is located in one area, but I know it's actually in another. What's wrong?

My Account

Q: I'm not a REALTOR® but I need to find a house. How do I login to

Q: I forgot my password. How do I retrieve it?

Q: I recently found a house and would like to unsubscribe from these Saved Search Notification emails I keep getting. How can I make these stop flooding my inbox?

Q: I just purchased a beautiful home and no longer need to use How do I delete my account?


Q: Where is the map?

Q: Why are my listings going away when I move the map?

Q: What do the different colored pins on the map represent?

Q: I'm always seeing more listings than I need to on the map. How can I narrow down my search area?

Q: I'm using the HAR mobile app on my iOS device and it won't recognize my location? What can I do?

Q: I think I found a problem on while using a desktop computer. What do I do?

Q: I've been told that a issue I reported on my mobile device is fixed, but I'm still seeing it on my phone. What's wrong here?

Q: The issue I found is in the mobile app and not a web browser. What do I do in that situation?

My Home Finder

Q: How do I create a Saved Search?

Q: I need to change the criteria for a Saved Search. How can I edit this?

Q: I no longer have a need for some of my saved searches. How do I get rid of them?

Q: I really like this listing I found on How can I save it?

Q: How can I organize my Favorites into folders?

Q: How can we match up some Favorited listings to see which might be a better fit for my family's needs?

Q: I'm always seeing some properties I don't like and I wish they wouldn't show up in my search results. How can I remove them?

Q: I think I tagged the wrong property as Not Interested. How can I get it back?

Additional Information

Q: I was previously working with a real estate professional but I lost their contact information. How can I contact them again?

Q: I think I found a problem on while using a desktop computer. What do I do?

Q: I've been told that a problem I reported on is fixed, but I'm still seeing it on the website. Didn't you fix it already?

Q: I took a tour of a property that I'm seeing on and it had four bedrooms, not three like the listing says on the website. What do I do?

Q: Do you have a site map?

Q: I recently upgraded to Windows 10 and now is behaving erratically and nothing seems to work right. Can you help?