Annie Chen

StepStone Realty LLC

Overall Client Experience Rating

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4.88




4.88 / 5.00
Based on 6 Completed Surveys

Competency

  4.83/5.0

Market Knowledge

  4.83/5.0

Communication

  5.00/5.0

My Experience

  4.83/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Kirkshaw Drive

Represented the Buyer

- Survey On 09/15/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Me. Chen was available at any time we needed and was extremely helpful with doing virtual house viewings during covid. She narrowed down available homes with the criteria provided and guided on locations she felt worked for us. She negotiated well for us and was very involved in the inspection. She caught a couple things that could have held up the buying of the house with paperwork. Overall, extremely happy with her work and help.
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Agent Comment:
I am thankful to have you back in Houston again and greatly appreciate you trusting me with such an important decision. I know you had multiple options and I am honored. If there is ever anything I can do, personally or professionally, never hesitate to ask.
Street Name: Main Street

Represented the Buyer

- Survey On 02/12/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Rose Hollow Lane

Represented the Seller

- Survey On 06/24/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Annie was professional, friendly, and guided us in making decisions on best interests, not just emotions. I would work with her again and recommend her.
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Street Name: Kirby

Represented the Buyer

- Survey On 06/20/2019
Overall Rating: 4.30/ 5.0
Competency 4/5.0
Market Knowledge 4/5.0
Communication 5/5.0
My Experience 4/5.0
Timely action and response.
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Street Name: Mourning Dove Drive

Represented the Buyer

- Survey On 06/01/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Annie Chen is the best in the business. She made the moving process incredibly easy, and she was kind, communicative, straight-forward, and had so much knowledge to share with us every step of the way. If we could give her 6 out of 5 stars we would.
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Agent Comment:
Thank you Ciara and Kayl for your kind words and it was my pleasure working with you both!
Street Name: Rollingstone Road

Represented the Buyer

- Survey On 02/15/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Throughout the month, Annie has been there every step of the way. She has always answered every call or email no matter what time of day or night it was. Her professionalism, mentorship, knowledge, honesty, and hard work ethic are very much respected and appreciated. I never felt that she was just trying to make a commission, but that she was a mentor to answer my questions and help me to make the best decision for me. I now consider Annie a friend and would highly recommend her to anyone that is searching for a new home. Thanks again to Annie Chen for being such a pleasure to work with.
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