Annie Chen

StepStone Realty LLC

Overall Client Experience Rating

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4.95




4.95 / 5.00
Based on 13 Completed Surveys

Competency

  4.92/5.0

Market Knowledge

  4.92/5.0

Communication

  5.00/5.0

My Experience

  4.92/5.0



Competency


Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests

Market Knowledge


Exhibited knowledge of the real estate market, the neighborhood and community

Communication


Updated me regularly, responded in a timely manner, communicated with me in the way I wanted

My Experience


Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Client Rating & Feedback

Street Name: Skyline Drive

Represented the Seller

- Survey On 12/20/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
We had an excellent experience with Annie. She guided us through the home selling process and helped us stay on top of the documents and schedules for everything. She also guided us to make sure our home looked great and it surely did. She used to live in the Galleria area and her local knowledge helped us move things along quickly.
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Agent Comment:
Thank you for being a great client to work with throughout the process. Sure makes a Realtors job easier.
Street Name: Hidalgo Street

Represented the Buyer

- Survey On 11/18/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Agent Comment:
Thank you for your perfect score! Looking forward to meeting you in person!
Street Name: Threadneedle Street

Represented the Seller

- Survey On 10/30/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Annie is everything you could want in a realtor and more. She listens to your input and makes sound recommendations based on her past experience and extensive research. She is there every step of the way throughout the process and always just a text or phone call away. Buying or selling, Annie is the only realtor I will using going forward.
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Street Name: Oakland Court

Represented the Buyer

- Survey On 08/22/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Annie did the hand holding we needed and guided us along through the buying process. A+++++
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Agent Comment:
Thank you Duggal family and always my great pleasure with your family!
Street Name: Calumet Street

Represented the Buyer

- Survey On 07/04/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
She was wonderful to work with. She was knowledgeable and really tried to go above and beyond. I would recommend her to anyone looking to buy a house even in this crazy market.
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Agent Comment:
Thank you very much for your kind words and will always be here when you need any help!
Street Name: Avalon Garden Lane

Represented the Buyer

- Survey On 05/02/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Cambrian Park Court

Represented the Buyer

- Survey On 02/07/2021
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Annie is the most professional and efficient agent we have ever worked with. Because we are buying a house from a distance (we are in Taiwan), there is a time lag problem. But Annie always made the time difference a minor challenge by adjusting her time. She provided the most accurate market updates with detailed first-hand reports of the homes. Whenever we identified a prospect, Annie always went to the home right away to take pictures and record videos which were promptly sent for us to review. She always added her professional advice, listing the pros and cons for each home to aid in the challenging decision-making process. With each target home, Annie located and coordinated multiple inspection companies to validate the condition and reviewed all the details of each report with us which greatly aided our decision-making process. Annie was very adept during the negotiation phase and ultimately reached our ideal price. When doing international notary service, Annie also helped us with a three-way video session and explained all the signing details of the relevant documents which made us feel at ease. Annie did not stop after the close. She helped us with the utility applications as well as some home remodeling matters. Annie was very enthusiastic to assist us in researching and recommending multiple vendors for quotations, which really helped us expedite things from out of the country. Annie is worthy of 6-star rating. Without a doubt, we will entrust Annie with any future real estate transactions and will recommend her to all of our friends.
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Street Name: Kirkshaw Drive

Represented the Buyer

- Survey On 09/15/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Me. Chen was available at any time we needed and was extremely helpful with doing virtual house viewings during covid. She narrowed down available homes with the criteria provided and guided on locations she felt worked for us. She negotiated well for us and was very involved in the inspection. She caught a couple things that could have held up the buying of the house with paperwork. Overall, extremely happy with her work and help.
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Agent Comment:
I am thankful to have you back in Houston again and greatly appreciate you trusting me with such an important decision. I know you had multiple options and I am honored. If there is ever anything I can do, personally or professionally, never hesitate to ask.
Street Name: Main Street

Represented the Buyer

- Survey On 02/12/2020
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
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Street Name: Rose Hollow Lane

Represented the Seller

- Survey On 06/24/2019
Overall Rating: 5.00/ 5.0
Competency 5/5.0
Market Knowledge 5/5.0
Communication 5/5.0
My Experience 5/5.0
Annie was professional, friendly, and guided us in making decisions on best interests, not just emotions. I would work with her again and recommend her.
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