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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more

Wickersham Lane

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mr. Jing Harlan is our friend who helped us to accomplish the whole house selling process! The challenge for Jing was we were not in US, which means Jing had do more than just a realtor to handle the process, but also including repair the house before putting on market, taking care of the utilities, liaison with the insurance company, taking care of the swimming pool etc. During the whole house selling process, Jing travelled many times to our house to check the repair status, verify the repair result, check the swimming pool water level etc. We knew that Jing is always quite busy, but she really spent a lot of time taking care of our house, with the sacrifice of her own house. With all the preparation in advance, our house got multiple offers, and closed in a short period. Jing is not just a great realtor, but a great friend who we could trust. And we feel very confident that, if Jing promises to do the work, she will put all her energy to make it happen. We really appreciate the great effort from Jing. In the future, if we have the opportunity to buy another house, for sure, we will turn to Jing for help. ”

Kirby Drive

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jing is in many ways the perfect agent: hard-working, detail oriented, good with people. Her excellent work and consistent results ensure that she comes very highly recommended. Jing helped us purchasing this wonderful house in 2014 when we were expecting our first baby. It turned out to be the perfect spot for our little family. Three years later, we made a big decision to move back to our home country. Thanks to Jing, we crossed an item off our to-do list to sell our house well beyond our expectation. Jing took good care of the house when we moved and guided us through many ups and downs during this homing selling process. We couldn't have done this process without her. Lastly, we want to take a minute to thank Jing who worked tirelessly to make the selling process quick, worry-free and successful. Thank you, Jing, for incredible work ethic, dedication, support and most importantly, your friendship. ”

Yarwell Drive

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jing is an excellent real estate agent. She is hard working, very knowledgeable and the most important is, she does care about her clients. She works with you with her whole heart. Whenever we have any concerns or questions, she will always do her best to find the answers. We know we can depend on her, and we appreciate she guided us through the whole process seamlessly. I will definitely recommend Jing to anyone who is in need of a realtor.”

Kiam Street

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I’m very fortunate to have Jing as my agent. Her guidance made my buying process a pleasant journey. Jing is an experienced realtor and has extensive knowledge of the real estate market. As a first-time buyer, I learned a lot from her. She is quite responsive, hardworking, and can be reached easily almost at any time, no matter early in the morning or late midnight. She is always supportive & patient, and never rushes me into making any decision. In fact, when I hurried to close on a contract, it was her who reviewed carefully and added amendments to protect my rights. She has contacts of various contractors and is willing to provide her help & advice on maintaining the house even after closing. This ensures that contractors visiting my house are well connected and can be trusted. Jing is more of a great friend. We shared interesting things and had nice conversations during house-hunting trips. Many of my colleagues and friends also chose Jing to represent them to buy/sell houses and they all had very positive feedback on Jing’s assistance. I strongly recommend Jing to future buyers/sellers.”

Summer Manor Lane

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Thank you so much Jing for your great efforts through all the stages of our new home buying process. It is impossible to express in words our deep gratitude and appreciation. You helped us make our new house a nice home. Without your help and support, we cannot find such a lovely home. The best thing we learn from you is that you are always enthusiastic and prepared to help us and every other client. You really enjoy your work and make every detail perfect. You do not just only help us buy our home, but also treat it like that you buy a new home for yourself. Most of the time, you do everything much harder for our cases than those of your own home. As you said, we also think it is not a one time deal. Now we are not just your clients, but friends. We are very grateful that my friend recommended you to us. We will be more than happy and cannot wait to share with our friends how best you and your service are.”

Harness Oaks Court

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jing is very knowledgeable and hardworking. She was able to understand our needs and suggest suitable properties. In addition she was always available any questions we have ”

Old Fort Road

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Doud Street

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jing is very professional, knowledgeable, and also very patient. She is a real expert in the market of the greater Houston area. She knows and shares all the details, tricks, and traps in almost every aspect. Jing made us feel confident for every decision we made. It is impossible to buy a perfect house, but Jing helped us understand all the factors we need to consider and how to prioritize for our situation. She always provides detailed answers and suggestions for all our questions. On the other hand, Jing never pushed us to make rush decisions. She helped us prepare ourselves for the market. ”

Old Spanish Trail

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Thank you very much for all the help! You make everything happens so smoothly! So lucky to have you as my buying and selling agent!!”

Braeswood Park Drive

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This is my second time working with Jing. I can't say enough good things about her. Over the years, she has worked with several of my friends and I have witnessed she always places her clients in the first place. She went above and beyond to take care of every details. She is always willing to make an extra effort to fulfill client's best interest. There were so many bumps during this transaction but she was dedicated to overcome all. I highly recommend Jing not only because She is definitely a realty expert in the medical center area, but you can fully trust her and rely on her 100%. My experience with her is inspirational. I do not think I can make this closing happened without her! ”

Braesmain Drive

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jing took care of this little condo more carefully than ourselves. She’s always responsive and has a ton of experience as an agent. We are lucky to have Jing as our agent for buying and sale. There won’t be this “home” in the past few years without you!”

Saint Ives Street

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jing is very professional, friendly and hardworking. She is the best agent we have ever seen and we like her very much. With her kindly help, the buying process is simple and easy. It is really a good experience to work with Jing on selecting house, buying process and price negotiation. Each step, she guided us and gave us lots of professional suggestions. She made every effort to protect our benefits. Each step is smooth and we are more than satisfied. We like and admire Jing's work very much. Jing will be the top one on the list we would recommend to anyone we know. ”

Old Spanish Trail

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jing is a knowledgeable, experienced, and amazing realtor. She always tried her best to explain everything, from listing price and the market to every single detail in the documents I signed. In addition, she helped me to take care of the place since I moved to other city. It’s my honor to work with her and recommend her to people who are planning to buy or sell the house. ”

Columbus Street

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Alyssa Grace Court

Surveyed 6 years ago
Represented the Buyer
4.80/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5/5
Knowledge
4/5
Communication
5/5
Experience
5/5

“Jing had been very helpful, understanding, reliable, and supportive throughout the entire process. She made my first home purchasing experience smoother.”

Overall Rating
4.99/5
Rate based on 221 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience