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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
89 Surveys

Bay Water DR

Surveyed on Apr 03, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is very knowledgeable about the property market, she committed to protect my interests. She responded to my requests promptly. I have been dealing dealing with many real estate agents, Susan is the best.”

Susan Lutz
Hai and Tina - thank you for the opportunity to work with you both. It was my pleasure and I am looking forward to doing so again!

Termini San Luis Pass RD

Surveyed on Apr 03, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan had a very appealing attitude and gentle personable manner which was necessary in navigating a successful closure. I am extremely grateful. ”

Susan Lutz
Ms Pat it was all my pleasure to work with you on such a personal transaction. I am honored to have been chosen to do so. Thank you!

Estuary DR

Surveyed on Mar 18, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is the best She is extremely knowledgeable, readily available, and super friendly She helped us find our first beach house and we couldn t be happier My wife and I highly recommend her 5 stars ”

Cat Tail DR

Surveyed on Mar 15, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and team were fantastic ”

Estuary DR

Surveyed on Mar 10, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team were an absolute pleasure to deal with. Our transaction closed in record time with happy sellers and buyers. We appreciated the consistent communication and feedback as to how maximize the sales experience. I would without reservation recommend Susan and her team ”

Susan Lutz
Thank you Jason and Cindy. You both were amazing to work with and it helped tremendously that your home was impeccably maintained. Pride of owership shined throughout. I appreciate the opportunity to represent you and hope to work together again!

Seawall BLVD

Surveyed on Mar 10, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is the best realtor I ve ever known. She is very knowledgeable in all phases of real estate buying and selling. I would definitely call on her again. It was an absolute pleasure to work with her . On a scale of 1 to 10, with 10 being the best, I give her a 10 and 5 stars. Greg Woodard ”

Bay Water DR

Surveyed on Mar 10, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is wonderful to work with. She is competent, knowledgeable about the market, best of all, she is on top of everything. We are lucky to have her as an agent.”

Susan Lutz
It was a pleasure! Thank you for the opportunity.

Pointe West DR

Surveyed on Feb 14, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan truly understands the Galveston West End Real Estate market. She was upfront about the state of the market and what it would take to meet our objectives of sales price and time on the market. She was spot on. Her track record in representing both buyers and sellers in the West End speaks for itself. We were very pleased with our outcome.”

Susan Lutz
Thank you Ray and Kim. It was truly a pleasure working with you on the sale of your condo. Congratulations on the purchase of your beautiful new Bay home.

Mangrove DR

Surveyed on Feb 11, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and team provided constant communication not only once under contract but also while the listing was live which was greatly appreciated. Will work with again ”

Susan Lutz
Mike and Stephanie you both are always a joy to work with. Your exceptional taste in property helps make my job an easy one. Thank you for the opportunities and I look forward to working with you both again.

Snowy Egret DR

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team were amazing to work with They were top notch and professional every step of the way. Susan knew the area and market well and went over and beyond to market our home and find the perfect buyer. We loved working with her and feel like we also made a lifelong friend in her I cannot recommend Susan Lutz and her team more highly ”

Susan Lutz
Thank you for the kind words. The team and I truly enjoyed working with you both from listing to close! I too believe we have a new found friendship. Looking forward to seeing you both again and soon.

Pointe West DR

Surveyed 5 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is an extraordinary agent and I say that as a person who works with RE agents every day. Her market and area knowledge is second to none but even better than that, she knows it. Before you think that is a negative comment, it is not. As a consumer in a RE transaction, we have to know that the agent giving us advice knows what she s talking about and she has to be able to persuade not only us of that but also the folks on the other side of the transaction. Susan is an advocate who works from a position of knowledge, experience and confidence so that when she speaks, the listener knows they are hearing the truth and a forecast of what will happen. Hiring a RE agent is not cheap but Susan is worth every penny she charges. I can t recommend her highly enough.”

Susan Lutz
Mark and Annie - thank you for allowing me the opportunity to represent you in such an important purchase; your new home at the beach. It was an absolute pleasure working with you and getting to know you. Also, thank you for the amazingly kind words in your review. You are appreciated. Wishing you the best and enjoy that beautiful Gulf view!

Great Blue Heron DR

Surveyed 6 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and Team does it again These guys are pros Don t settle for anything less.”

Susan Lutz
As always, it was an absolute pleasure working with each of you at Cason Graye Homes. Bryan, Gavin, Sarah, Jeff and the team thank you for entrusting us with representing you!

Pointe West DR

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“So glad we chose to work with Susan. She was very knowledgeable about our area as well as about the details associated with condo ownership. ”

Susan Lutz
It was a pleasure working together!

Cat Tail Drive

Surveyed 9 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team are fantastic. I have never seen a team market a property as they did. This was the easiest real estate transaction from start to finish. I highly recommend her for your real estate needs. She and her team are truly amazing and there was not one issue with our real estate sale. She was even able to get is closed early ahead of schedule. If I could give them 10 stars I would. ”

Susan Lutz
You both were a joy to work with. I hope to do so again someday soon!

Seawall Boulevard

Surveyed 10 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team are very professional and extremely helpful She exceeded our expectations to provide thorough detailed information and assistance for us as we live in another state and have not sold property in this type is situation ”

Susan Lutz
It was my pleasure to work with the two of you. I am happy all went smoothly and that you obtained a great price. Thank you for choosing me and our team!
Overall Rating
4.99/5
Rate based on 89 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience