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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
207 Surveys

Parkway Meadows DR

Surveyed on Apr 21, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We are so glad we chose Fiona to represent us on the sale of our home. I tend to micromanage and take charge of projects, but we deferred to Fiona s better judgement many times and it ended up being a win for us. She got us a great price for our house, over asking-price the price set a record per square foot in our neighborhood and we had multiple offers immediately. Fiona was a pleasure and easy to work with. She has a high degree of competence and professionalism. I have already referred Fiona to a neighbor and our neighbor is equally pleased with their quick results. ”

Pemberton DR

Surveyed on Apr 14, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Fiona is the absolute BEST realtor we have ever worked with and she is our realtor for life. This is the second transaction we have used her, and even as season buyers, she always wow s me with her diligence, her knowledge, her expertise, and most of all, her care for her clients and their interests. I completely trust Fiona s judgment and her work ethic and integrity are both impeccable. I have recommended her to so many friends and they all agree. Fiona is simply incomparable. Thank you so much, Fiona ”

Quenby AVE

Surveyed on Apr 09, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Fiona is without a doubt one of the most exceptional realtors in Houston. She worked with us on our home purchase in West U which ended up being a highly competitive and fast-paced multi-offer situation with multiple rounds of bidding. Throughout, Fiona guided us through the process to put our best foot forward and helped us achieve the deal. Her depth of knowledge on the local market and the bidding process is unparalleled and was critical to our success. She is truly an expert and master of her field and we could not recommend her more highly. ”

Oberlin ST

Surveyed on Apr 09, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Fiona Gilmour
Thanks. Working with Churchill Homes was a privaledge. Their build quality is exemplary.

Westchester AVE

Surveyed on Apr 08, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Fiona has done a great job of helping us lease our house on multiple occasions. She has walked us through the process, done a great job marketing the property, and helped us navigate negotiations and closing leases successfully. We and our tenants have always been taken care of.”

Fiona Gilmour
Thanks Pam. I love working with you. Looking forward to seeing you back in West U!

Lanark LN

Surveyed on Apr 06, 2024
Represented the Seller
4.75/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5/5
Knowledge
4/5
Communication
5/5
Experience
5/5
Fiona Gilmour
Thanks for the review. I am happy that we managed to get multiple offers for your home and protected the offer price during the inspection period because of all the suggested home prep prior to listing. That in itself saved at least an additional 10-15k in repairs I know the buyers in this area, and at this price point, would have requested. And my getting an elevator company in to work out a way one could be installed, really helped open the market up to the empty nesters who were passing on the home because it had the newly added third floor. The pool rendering I had done brought in another group of buyers who didn't think installing a pool would be possible in a patio home yard. We had people from the suburbs come look at it once they saw this possibility. I especially enjoyed staging your home as it looked like a new construction model home. One of my favorites in a long time. I appreciate your trust in me to turn your home into one that would get top dollar and to care for it as you moved out of state, especially during the freeze. All the best!

Woodhead ST

Surveyed on Feb 26, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

White DR

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Fiona was with us every step of the process in our recent home purchase. She helped us navigate the negotiation process during the option period, providing valuable perspective along the way, and she helped us secure the optimal closing timing in light of the Holidays. Her accessibility was greatly appreciated and included numerous touchpoints, and she made time to prioritize our questions and concerns even when she was away on a family vacation. She continues to stay in touch even after the close, which shows she really cares about her clients. We will definitely be recommending Fiona to our friends and network and, of course, we would be happy to work with her again in the future.”

Yale ST

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“As a real estate and title attorney, I have had the pleasure and opportunity to work with Fiona on dozens of residential real estate transactions. I have always found Fiona to be incredibly knowledgeable and effective as both a buyer s and seller s agent and someone who will level with her client and put their needs far above her own. She is a true fiduciary. Many real estate agents will minimize issues or even threaten their clients for the sake of pushing a transaction forward to closing - Fiona is not that type of agent. When the time came for me to sell my home, the choice of a listing agent was already abundantly clear. There were a few disclosed issues with the home that I knew were going to be hurdles, and I needed someone on my team who knows the market well, knows what buyers are looking for, and could tell me exactly what I needed to do to get the home sold quickly - even if it was going to cost me a little bit out of pocket to paint or make repairs. As the person who occasionally has to reign in a client to bring them back to reality for their own benefit, I knew how important it was to have someone by my side who had no problem saying, I disagree. Here is what you need to do, and here is why... After going under contract, an unknown roofing issue came up during the buyer s inspection. We also had to deal with termite, flooring, plumbing, and handyman issues, for each of which Fiona had multiple great contractor references. When my roofer had trouble finding a tall enough ladder to get on my roof to check for damage or a ventilation issue, she engaged a second roofer and an HVAC tech to check things out in the meantime. She also handled much of the communication with contractors when I was unavailable. Fiona is exceptionally well organized and constantly working on things in the background. In summary, Fiona is the agent that real estate attorneys hire. She works tirelessly to get you the best possible result. Thank you, Fiona ”

Cason ST

Surveyed 4 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It is the best decision to hire Fiona as our agent She is professional, knowledgeable, proactive, super responsive, detail oriented and gone out her way to help us rent out the very old rental home. We will go to her for all our real estate needs in the future. Hands down the best real estate agent we have worked with ”

Fiona Gilmour
Thank you for this review! We worked really well together as a team. I'm so glad we found a great tenant.

Marlowe

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Fiona is an outstanding realtor. She helped us every step of the way to find the perfect home. She has superb knowledge of the market and really cares about her clients. We would highly recommend her to friends and colleagues. ”

Southwestern ST

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“As first time home buyers in a highly competitive market, we were looking for an agent to educate us on the home buying process, who had deep knowledge of West University, was undoubtedly honest and a partner we could rely on. Fiona exceeded our expectations. Not only did she find us our perfect home with a winning strategy, but she was by our side every step of the way. We couldn t imagine going through this process with anyone else. Highly recommend Fiona ”

Whipple Drive

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Fiona, is a highly proficient and experienced realtor. she handles all aspect of a home listing with speed and utmost attention to details. highly recommend her.”

Byron Street

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Fiona Gilmour is a credit to her profession. She was with me every step of the way when I had to pivot with the transaction. Fiona is meticulous and has incredible attention to detail. She knows the market inside and out and knows what is required in order to get top dollar for your house. She is a joy to work with and made the entire process seamless for me. This was the second time I sold a home with Fiona, and she also helped me purchase two homes in the past. I can t recommend Fiona enough ”

Tartan Lane

Surveyed 9 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We were fortunate to have landed on a gem of a realtor to find our unicorn home. From beginning to the end, Fiona does not miss a beat when it comes to details on the home buying process. She is incredibly knowledgeable of the area and gave us valuable insights into this local, high demand market. You can tell she truly loves her job and cares for her clients she was always responsive no matter the time of day and made the time to ensure we were well-informed. As we all know, the home buying experience has many steps and we found reassurance through Fiona as she guides you methodically throughout the process. It wasn t just securing the right home for us, it was also the timely action items that needed to be done before closing that Fiona executed so well. Her expertise and connections in the area made this whole process a pleasant, seamless experience. A true real estate professional and expert. ”

Overall Rating
4.99/5
Rate based on 207 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience