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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
20 Surveys

Portal Drive

Surveyed 10 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna was excellent in finding us the perfect home and quick to respond with any questions we had She really took the time to listen to our needs ”

Spur Lane

Surveyed 11 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“She is a hard working agent and help us to find people whom we need to improve the house ”

Falkirk Lane

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna was a great realtor to work with and helped us close the deal on our dream forever home She was very knowledgeable about the neighborhood offerings for children schools and parks She was well prepared to give us comps and was experienced in helping us navigate in a very competitive market environment She was very responsive to our needs and she got back to us quickly with questions and concerns She was also respectful and not pushy in our decision making process I highly recommend Donna to anyone looking to buy a home ”

Crain Square Boulevard

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna was wonderful to work with. She came to our initial meeting extremely prepared with data and an analysis on where she thought our house fit into the market. Everything Donna does is very thoughtful which made our experience listing our home with her so seamless. Thank you Donna for everything you did for us, you were a dream to work with!”

Mildred

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I really enjoyed working with Donna. She was able to walk my wife and me through every step of the process. Somehow she was able to make me feel comfortable even while negotiating with the seller (i.e., looking out for our best interest even at the risk of deal falling through). I would recommend her to any potential buyers. ”

Mildred Street

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I am feeling quite emotional writing this review. We have been looking on and off for our first home for the past 1+ years and I never thought this day would come. Through it all, Donna was very understanding and patient and allowed us to follow our own timeline. She used her years of experience and market knowledge to soothe my husband's anxieties that manifested in some interesting house criteria and other requests. Not only is she detail oriented, quick to respond, and a tactful negotiator, she has an eye for potential gems that one may miss during the first pass of a property search. I am so grateful that she was our realtor and will definitely use her for future transactions.”

Bellefontaine Street

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna is a star. She was fantastic in helping us to buy a home in Houston and is a clear expert in the housing market. She helped us every step of the way and we felt grateful having her as our realtor. ”

Couch Street

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna is 5 star plus in all categories. Donna is also caring and absolutely has my best interest at heart and as priority. Her work ethics is also to highlight. She’s punctual, careful and very detail oriented. She also has an innovative and creative mind to think outside the box. Her thoughtfulness and recommendations to what think about/things to consider to make the home a more comfortable living are much appreciated! Her special detail to attention helped me zipped through the contract signing process without any worries. I had to find a place to move in asap. Donna was right on task and started contacting the agent to expedite the process the minute we found the property on Couch st. If it wasn’t for Donna’s quick action to ensure we complete everything in advance and in completeness, the process may have taken longer and I wouldn’t be able to move in within the timeframe I had hoped for. The overall experience with Donna was enjoyable and smooth. Donna is also super positive, professional and sweet. There is always a smile on her face. I know I’m a difficult customer and perhaps like few others, I don’t know what i want. Donna was patient and took the time to break things down in a logical manner to help me think through. I couldn’t have asked for a better realtor to help me through a difficult time and finding a home you love isn’t easy! Thank you so much Donna for making it an easy process for me and my daughter. We love the house on Couch St. ”

Fairdale Lane

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Fairdale Lane

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Post Oak Lane

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna did an amazing job at analyzing the market and providing honest feedback regarding our property. She was extremely responsive not only from a speed perspective, but also from the perspective of quality and completeness of response. Not to mention she met our goal of selling our property quickly and on price! Thanks, Donna.”

Sugar Hill Drive

Surveyed 4 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna worked with us for over a year to find our perfect house. We were moving from out of town and could not have asked for a better realtor.”

Riddlelink Lane

Surveyed 5 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna Boyd is exceptional and professional. Donna made the whole process seamless. She is available and easy accessibility especially for someone who lives out of state. Donna responds in a timely manner. She provides an update or status with any outstanding business before the end of the day. I highly recommend Donna Boyd to anyone who is either buying or selling a house. ”

Westmere Drive

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“My home shopping experience with Donna was absolutely fantastic. She was knowledgeable and gave us advice that made us felt confident in our home purchase. She also went above and beyond to make us feel relaxed throughout the journey.”

Fall Run Drive

Surveyed 5 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“My overall experience with Donna Chen as my realtor has been nothing but extraordinarily positive. From the continued patience and knowledge to answer all of my questions to following through completely with the whole process from start to finish, Donna was there every step of the way. Coming in, I was very skeptical of buying a house as a lifelong renter. Donna was able to put us at ease without being pushy or overly aggressive to make a quick sale. There were many moments and occasions where Donna was indispensable in helping us find and fall in love with our dream home. More importantly she was patient and understanding when we had our doubts and were indecisive on the vast selection of homes we looked at with our realtor. Upon finally deciding on the home we wanted, Donna was there to guide us through the tricky and complex process of a new build construction each step of the way until we finally closed. Thank you Donna for your utmost professionalism and for making our home buying experience a smooth enjoyable process.”

Overall Rating
5/5
Rate based on 20 completed surveys.
Start FullStart FullStart FullStart FullStart Full
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience