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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more

Richmond Avenue

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Type some comments, if you want… Annoura Realty and Susan's team is excellent.”

Birchgate Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I really would like to recommend Realtor Susan She is very patient and honest to go through the process with us. Susan and her team were able to move quickly, took most of the stress out of the selling process, and not only reached but far exceeded our goal on the selling price and overall experience. Completely Professional, Timely and Successful finding a seller for our property. Susan walked me through every step of the way, was kind, courteous, and did an amazing job. ”

Buoy Road

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Sadly, the previous tenants broke their lease and left the house and yard in very bad condition. As my property management team, Susan and Mariko walked the property multiple times, made a list of things that had to get done, and hired their vendors to get the house put back into beautiful shape. In a matter of days, they found a qualified tenant and got my investment property back on track!”

Oak Harbor Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Baronial Castle Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Both Susan and her assistant Mariko were awesome! I'm a first time home buyer and every time I had questions, they responded to me right away. They explained to me things clearly with the details until I understand. I recommend them to everyone who is looking for a realtor! I am so glad to have found them!”

Susan Annoura
Thank you, kind ML san! We loved working with you and are so so happy that you were able to buy a BRAND NEW home within your price range and close to your work. We are so excited for you and can't wait to hang out at your lagooooooon!! Omedetou gozaimasu! Love, Susan and Mariko

Chazenwood Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team has been a tremendous help to me. I had my property managed by her over the past 2+ years and carried me through tons of hassles at the end. My property was severely damaged by the last tenant, and majority of repair was responsible by the tenant. The tenant was trying to default her last month rent and walk away with all the damages she caused. It was a very desperate situation to me with me being out of town. Susan and her team helped video shooting all evidence first, and then got the tenant agreed to pay not only the last month's rent but also the repair of damages (I am talking about sever damages, not small ones). Super excellent skills getting my property listed with a nice price and helped many other negotiations. It was lucky to have her and her team as my property manager and broker. Much appreciated!!”

Susan Annoura
So glad to be of assistance and to help you. I imagine it is nerve racking to be in a different state and a different country from where your rental property is located, especially when it gets damaged by a renter. Thank you for trusting Team Annoura to handle everything and I could not be happier with the results of this sale, and setting a new record inside your complex! Glad I got to visit with you while in Chicago last week. Congratulations again!!

Gatewood Manor Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is great to work with. She helped me purchased my first home and now my current home. She communicates well with you and advises you throughout the process from start to finish. If trouble arises she is quick to put out the fire! There were many opportunities for a fire to start and she resolved it right away. Susan always looks out for her clients and takes care of them. There is no one I would trust more than Susan for selling or buying a home! ”

Laurelwood Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Very Helpful and Honorable. Great to work with!”

Laurelwood Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Great services and knowledge of the market. ”

Fair Knoll Way

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We really like the new house. And we could not find such nice home without her assitance and effort. She is really friendly, kindbness, and reliable realtor.”

Susan Annoura
The market was so crazy with no good selections. I am so glad the sudden timing of things worked out so that you could get this home. I wish you and your family a happy and successful Houston life!

Almeda Road

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“ I am very happy with the services of Susan and her agent Fayth. They helped market my highrise condo in the med center and found me a solid buyer. At the time of closing, I was out of the country and my wife was in a different state, and Susan helped coordinate removing everything in my unit, then helped facilitate remote online notaries so that closing could take place smoothly and on time. I highly recommend Susan Annoura! ”

Plumbwood Way

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I can’t believe the journey I have had with Susan Annoura. This is my 10th plus investment home to buy with her and she is simply amazing! She studies the market and carefully selects beautiful homes that meet my rental criteria. In a heated sellers market, she is able to negotiate on my behalf and win! I trust her and her team now to find a qualified tenant and to manage this house. Thank you, Susan! ”

Saint Cloud Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Emerald Cove Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan and her team worked very quickly, as usual. As soon as the tenants moved out, they did make-ready work, started advertising, and attracted tenants. Thanks to them, the tenants came quickly and I was able to start earning rent immediately.?Thank you as always!”

Seargent Street

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan was great at understanding my somewhat unique needs, finding a property that met them, and then helping me at every step of the acquisition and financing process.”

Overall Rating
4.99/5
Rate based on 446 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience