By the time you're at that table, the other side may already have expectations, concerns, and assumptions in place. There may be conversations happening that you know nothing about — a spouse who's hesitant, a family member giving "advice," a bad experience with an agent years ago that's still shaping how they see you.
Which means you might already be a few moves behind before you've said a word.
Think about how often this plays out:
None of that shows up in the MLS notes. You don't know it's there until you uncover it — and if you skip straight to persuading, you're negotiating against a version of the deal you can't even see.
This is exactly why, in a listing presentation, a buyer consultation, or a multiple-offer conversation, I don't want you rushing to convince anyone of anything.
Get curious first.
A simple label — something like:
"It seems like there's something else going on here."
— can open a door you didn't even know existed. Try it when a seller hesitates on price, or when a buyer suddenly goes quiet after a great showing.
Notice what that sentence does. You're not telling the client what you think is true. You're giving them room to show you how they actually see the situation.
That's when the real information comes out — the real objection, the real timeline, the real "who else is in this decision."
Before you try to influence a negotiation — on price, on terms, on next steps — make sure you actually understand the negotiation you're in.
It started before you sat down. Your job is to find out where.