Welcome to Houston 3-1-1

10 Most Popular Service Request

1. Report a Pothole
2. Building Permits
3. Streetlight Out
4. Traffic Signal Malfunction
5. Graffiti Removal
6. Business Permits
7. Stray Animal
8. Sidewalk Repair
9. City Job Openings
10. Birth Certificates

The main component of the 311 Houston Service Helpline is the three-digit phone number, accessible from within the Houston city limits. From traffic fines and sewer concerns to pothole problems and neighborhood complaints, Houstonians can call 311 and speak to one of our highly trained customer service representatives. From outside the City of Houston, callers simply dial 713-837-0311. Houstonians can also access this helpful service via fax to 713-837-0210, and e-mail to 311@HoustonTX.gov. A self-service request form is available online at www.houstontx.gov/311/311form.html.

311 Telecommunicators process requests for information or services. For a specific city service like pothole repair or a traffic signal malfunction, 311 telecommunicators create a Service Request in the 311 Customer Service Request system (CSR). Each Service Request (SR) can be tracked from start to finish. More than 300 specific SR Types have been defined and scripted within the system. CSR routes each request to the appropriate department and assigns a deadline date for investigation and resolution. If the same individual or someone else subsequently reports the same problem, the CSR system can indicate it is a duplicate request, so an up-to-the-minute status can be reported to the caller.

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