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Buyer Feedback

Client Experience Rating for Robert Villanueva

3324 Leading Point Drive

Houston, TX 77091
  

Transaction Details

Congratulations to Robert Villanueva for receiving a 5 star from the Buyer on this transaction.
Survey On Oct 09, 2019

Transaction Rating

5.0/5.0
Competency5/5
Market Knowledge5/5
Communication5/5
My Experience5/5
Client Experience Rating for

Robert Villanueva

  (832) 953-3700
Surge Realty
945 McKinney St, Ste 210,
Houston, TX 77002

Overall Rating

4.99/5
96 surveys

Buyer Comment

Lizzie Y
Comment received on Oct 09, 2019

“I randomly met Robert when I went to one of his open houses. He offered to put me in the system to receive notifications of homes on the market in the areas I was interested in; he offered to do this all with no commitment of using him as my realtor. He never pressured me and was extremely patient with me. He was also for knowledgeable of the areas that were up and coming and looked out for me and my safety. The bank he referred me to was also amazing and the team I had made sure I was always informed. Everything was just fantastic and easy as a first time homebuyer! ”

REALTOR® Rating Criteria

Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.

Competency

Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.

Experience

Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Communication

Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.

Market Knowledge

Exhibited knowledge of the real estate market, the neighborhood and community.

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