Lily was absolutely incredible to work with and I would highly recommend her to anyone looking for a realtor in the Houston area. Her knowledge about the industry is invaluable and her personality is second to none. As first time homebuyers my husband and I had no idea what to expect with the whole home building process, but Lily was there for us every step of the way. She addressed all of our questions and concerns, no matter how trivial they seemed, in a timely manner and in a way that would always put our minds at ease. I knew we could always count on her to be at every meeting and be on top of every email that came through, she was an amazing advocate for us. Thank you Lily for everything, I don’t think we would have made it through this process without you!!
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community