I had an excellent experience as a seller. Susan and her team helped me with market data and targeted items to prepare the house for sale. Regular communication and a strong understanding of market dynamics were much appreciated. Susan's expertise and active engagement made for a well-run process and a timely closing.
Thank you for your kind words, Leo! Knowing you for so many years and being able now to work with you has been such a great experience. Thank you for always trusting me. I just realized that you bought this house, let us lease it, let us manage it, let us sell it, and you never once even saw the house! Now that's trust!! You always have a friend in Houston. Sue
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community