Susan Annoura is a realtor that goes way above and beyond to assist her clients with their real estate needs. Susan communicates without delay, is very experienced, knowledgeable and helpful throughout every step of the process. Even after my home closed, she is still helping me with questions and resources. Susan is a highly skilled and knowledgeable professional. I am so grateful that I was able to have her as my realtor. I couldn't have asked for a better realtor and I can't say enough good things about her and her work. I highly recommend Susan Annoura.
Darlene, thank you for trusting me every step of the way. Through texting, phone calls, and emails we made it work with you starting in California and me in North Carolina for closing. We were literally coast to coast on this one! Kudos to my team especially Shantel Looker, for stepping up on closing day. Like mother like daughter, you and Rebecca were both a joy to work with! Susan
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community