Working with Cynthia was awesome! We appreciate her expertise and hard work. She kept us informed and guided us through the process of searching and closing on a new home. On a number of occasions, Cynthia went above and beyond what most agents would have done. She was upbeat, patient, and prompt in her response throughout the entire process. Cynthia is very knowledgeable about the housing market in the Houston area and her knowledge helped guide us in finding the right home. We have sold and purchased several homes in the past and have worked with a number of agents - Cynthia was the best agent we have ever worked with! Her hard work, dependability, knowledge, and great sense of humor made the process enjoyable. Without reservation, we highly recommend her as an agent. Thanks for everything, Cynthia!
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community