“Sam, I am sorry you didn't feel your experience was a 5 star rating. How could it have been better for you? I would like to know so I can make it better in the future for you or someone else. Please let me know. Best regards, Mary”
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community.