Buyer Feedback

Client Experience Rating for Shelly Scanlin

1842 Libbey Drive

Houston, TX 77018 View on HAR.com

Transaction Details

Congratulations to Shelly Scanlin for receiving a 5 star from the Buyer on this transaction.
Survey On May 03, 2019

Buyer Comment

“Shelly Scanlin came to us highly recommended and yet managed to exceed expectations. A good realtor quickly perceives your needs and understands the market enough to to identify potential homes. We made the task difficult by expressing interest in neighborhoods all over Houston at a wide range of price points and styles. Shelly made it look easy. No matter the neighborhood, she grasped the local nuances and described benefits and drawbacks. When we toured a home that didn't fit our needs, she was the first to say we could do better and should keep looking. We were picky, but she was right there with us. Plenty of agents can help buyers find a house. The real test is whether the realtor can advocate for you in the the face of adversity. We unfortunately found ourself under contract with a seller that wasn't living up to the bargain. With the wrong realtor (especially as first-time home-buyers), we would have been overwhelmed and closed on the house; with the wrong realtor, we would have felt uncomfortable in our new home and that we had been taken advantage of. Shelly, however, is the right realtor. She was truly our agent and, more importantly, Shelly was our advocate. We fought the battle we had to fight, got the outcome we deserved, and moved on with our search for the right home. Shelly is the reason we got the home we wanted in the neighborhood we wanted at the price we wanted. After the first house fell through, we found our dream home in the neighborhood we'd preferred all along. We put pressure on everyone—Shelly included—by asking to close in 30 days. But with Shelly shepherding the process, we closed even quicker. When we needed a document sent to the lender, Shelly identified it and sent it along immediately. When we needed documentation of repairs, Shelly coordinated with the seller to promptly obtain it. We closed in 26 days. As shown by our experience Shelly will handle any transaction with poise, integrity, and expertise. We highly recommen”

Transaction Rating

5.0/5.0
Competency5/5
Market Knowledge5/5
Communication5/5
My Experience5/5


Shelly Scanlin
  (832) 652-7589
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Styled Real Estate
19103 Interstate 45,
Spring, TX 77388

Overall Rating

4.99/5
86 surveys
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REALTOR® Rating Criteria

Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.

Competency

Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.

Experience

Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.

Communication

Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.

Market Knowledge

Exhibited knowledge of the real estate market, the neighborhood and community.

Shelly Scanlin
Styled Real Estate
(832) 652-7589
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