Joi is an outstanding real estate professional! 5 stars and two thumbs up! Given that our move was a relocation, we needed a great deal of help in understanding the various areas of Houston, identifying top school districts, considering commutes and insight regarding Houston flooding history. Joi's knowledge in these areas and her responsiveness turned our move from a feeling of apprehension to excitement. Furthermore, Joi's expertise in real estate enabled us to focus our search on neighborhoods, school districts and homes that best fit our family. We worked with Joi over the course of two months this summer and, through her help and valuable information, found a home that my family just loves. Joi was quick to respond when we needed information. She was extremely responsive to requests to set walk-through appointments and in collecting / evaluating home information. In fact, the home that we selected had been on market early in our search, gone off of market while we were still evaluating areas and reappeared once we had narrowed our search. Joi was quick to act to help us see this home and through our process of making an offer. During the course of our work with Joi, we got to know her and she, our family. Her genuine interest in getting to know us (our interests, our likes, our dislikes) and helping us find the right home endeared Joi to our family. Our only regret is that we must share her with her next client. We will most definitely work with Joi again AND refer our friends and colleagues to her should they need a realtor.
Such lovely people and a great family to work with! Congratulations on your beautiful new home.
Clients whom you have represented as their buyer or seller agent will be able to rate you. You will receive an e-mail following a transaction and be asked to provide your client’s e-mail address so that we may send them an invitation to take the Client Experience Rating survey. Agents should not be able to add Client Experience survey unless they acted as a sub-agent or a buyer agent. Listing agents may be not be rated by the buyer unless they represented the buyer.
Clients are asked to rate their REALTOR® based on the service criteria below. Clients may rate their REALTOR® on how well they performed in each of the categories. This ratings model will allow a REALTOR®'s client to rate the REALTOR® using a star system, with 5 stars being the best rating possible. The Client Experience Rating system will then average the scores to determine an overall rating for the REALTOR®.
Explained the process clearly, ensured paperwork was correct, used technology efficiently, negotiated effectively, exhibited attention to detail, represented and protected my interests.
Understood my needs, gave me personal attention, made me feel valued as a client, was on time and prompt. I would recommend this REALTOR® to a friend or colleague.
Updated me regularly, responded in a timely manner, communicated with me in the way I wanted.
Exhibited knowledge of the real estate market, the neighborhood and community